Elite Hotels of Sweden operates a chain of quality hotels located across major cities in Sweden, from Kiruna in the north to Malmö in the south. The company focuses on providing high-standard accommodations, catering to both leisure and business travelers seeking comfortable and conveniently located lodging options. With a variety of properties, including luxury hotels and city center locations, Elite Hotels aims to enhance the guest experience through well-appointed facilities and attentive service. The target market for Elite Hotels includes domestic and international tourists, business professionals, and event organizers looking for reliable hospitality services. The company’s portfolio features a diverse range of hotels, ensuring options for different preferences and budgets. Travelers can easily book their stays through the company’s user-friendly website, which showcases the unique features and amenities of each hotel.
Elite Hotels of Sweden receives a mixed reception from its guests, with many praising the beautiful buildings and helpful staff, particularly at locations like Gävle and Luleå. Reviewers highlight the exceptional hospitality and comfort experienced during their stays, often noting the pleasant atmosphere and good service.
However, a significant number of customers express dissatisfaction, citing poor standards and high fees that do not match the quality expected from a four-star hotel. Complaints about inadequate amenities, such as limited dining options and poorly maintained facilities, are common. Some guests feel misled by promotional offers, leading to frustration over perceived value for money. Overall, while there are positive experiences, the negative feedback regarding service consistency and value significantly impacts the hotel's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 75 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.7 | 6 |
| Jan 25 | — | 0 |
| Feb 25 | 4.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 75 most recent reviews.
“Nöjd med service”
“The Wood Hotel by Elite, Skellefteå I booked a room in the Wood Hotel by Elite in Skellefteå via the Booking mobile...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 3.5 out of 5 (good) | — | 75 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Elite Hotels of Sweden is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 3.5).
75 reviews of Elite Hotels of Sweden. Filter by what matters to you.
Elit Eden park hotell Östermalm. Slitet och ofräscht rum som luktade cigarettrök (superior). Kontinentalsäng där hela sängen rör sig vid minsta rörelse (var som att ligga i en vattensäng). Fick stötar av sänglampor. Inte bra städat. Fläckar på golv och väggar. Vi var väldigt besvikna.
Uppkäftig och störig medlemsservice som totalt missat att man ska serva sina stamkunder, inte tvärtom. Det här företaget ska jag inte anlita igen.
Extremt dåliga hotell där inte ens golvet får vara rakt. Trasiga rullgardiner och slut tvål i duschen. Ringde receptionen som uppgraderade oss till Deluxe gratis, ÄNNU VÄRRE. Dem tog betalt 1600kr för att bo sämre än i ett vandrarhem.... Detta var i Örebro. Varning!
Quick answers to the questions people ask most.
Elite Hotels of Sweden operates a portfolio of premium hotels across major Swedish cities including Stockholm, Gothenburg, and Malmö. The hotels range from boutique properties to larger business hotels, catering to both leisure and corporate travelers.
Reservations can be made through the official Elite Hotels website, by calling the hotel directly, or through various online booking platforms. It's recommended to book directly with the hotel for the best rates and exclusive offers.
Yes, most Elite Hotels properties feature conference rooms and meeting facilities equipped for business events. Facilities typically include audiovisual equipment, catering services, and dedicated event coordination staff.
Cancellation policies vary by hotel property and rate type, but generally allow free cancellation up to 24-48 hours before arrival. Specific terms and conditions are provided during the booking process and may differ for special rates or packages.
Pet policies vary by individual hotel property within the Elite Hotels portfolio. Guests should contact their specific hotel directly to inquire about pet accommodations and any associated fees or restrictions.
Elite Hotels offers a membership program that provides benefits such as room upgrades, late checkout, and exclusive offers. Members can earn points on stays and enjoy various perks depending on their membership level.
Most Elite Hotels feature on-site restaurants, bars, and room service options. The dining concepts vary by location, ranging from casual bistros to fine dining establishments showcasing local Swedish cuisine.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 49% are 1–2★.
Fräscha rum och lokaler. God frukost.
Har aldrig oplevet noget lignende. Det var det rene cirkus. Alene besværet ved booking burde have alarmeret. Vi var 2 voksne et barn og vores hund. Bookede via hotels.com – og ringede for at spørge om vi måtte tjek ind tidligere. Hvortil beskeden var, at værelset vi havde booket var ikke til hund. (modsat hvad det fremgik af hotels). Fair nok. Men kunne de ombooke? Nej. Så jeg fik afmeldt hotels reservation, og måtte ringe og få booket værelse – med hund. Bekræftigelse skulle ankomme på mail hvor der fremgår 2 voksne.... 0 børn og intet om hund. Så kunne jeg ringe igen. Og få bekræftet at alt var i orden, men det stod i DERES system. Seriøst Nå! Vi ankommer. Værelset er booket til 3 personer og en hund. På værelset er kun ét håndklæde. – renlighed af værelset var yderst kritisabel, men førend dette bliver en roman... så lad mig bare sige at ønsker man et minimum af renlighed, så vælg et andet hotel. Morgenmad stod på website til 7-11. Fik vi også fortalt ved booking, men ved ankomst er der afsat intervaller man kan møde op i... Vi møder kl. 7, da vi har et barn der vågner tidligt. kl. 7:05 er vi ved morgenmad. Og venter ved skiltet "wait to be seated"... personalet er dog ude og drikke kaffe. Morgenmaden var desuden kedelig. Gjort mere ud af at skrive "freshly baked" end at bage selv. Det hele var pre-fabricated. Ganske forfærdelig morgenmad. Vi kommer helt sikkert aldrig til at bruge elite igen. NOGEN SINDE! Hvordan i alverden hotellet kan have fire stjerner – et må være fordi de fire stjerner er del af logo. Det er i hvert fald ikke et 4-stjernet hotel. Nærmere 1-stjernet. Aldrig oplevet noget lignende.
The Wood Hotel by Elite, Skellefteå I booked a room in the Wood Hotel by Elite in Skellefteå via the Booking mobile app on 21.06.2023. I had a Genius discount with a room upgrade, breakfast, and dinner. It was a getaway offer for Genius 3 Level guests. The idea was to have a romantic stay during my summer vacation and have a pleasant time. After payment was done dinner went missing from my reservation. I contacted the property regarding the issue and the hotel asked me to resolve this problem myself since the property that sold me this package insisted on not having such packages. I had to send 60 messages, and make 9 calls over two hours on the phone. 30€bill during the last 24 hours being between the property and Booking service agents trying to solve the problem. 24 hours of stress, calls, messages, sending proofs, screenshots, waiting, etc. Even before my trip even began I feel dizzy because of stress, and spent a sleepless night before departing to my destination. I spent over 30€ on calls to get what I paid for. I totally regret dealing with this property altogether. The main idea was to have a luxurious pleasant and unique summer vacation trip for couples. Well… I got totally the opposite. For people who book this hotel: definitely do not book it through booking.com and do not expect relaxation. The idea was to have a romantic stay during my summer vacation and have a pleasant time. The result is total stress, sleepless night, headache, and other health issues. I regret making a booking there.
Vi anlände till en ostädad svit där hygienartiklar saknades, kablar hängde ut i badrummet, gamla tops i sängen och spillda fläckar av läsk på golvet. Efter mycket om och men fick ett presentkort. När det sedan blev aktuellt att använda presentkortet så la dom till nya villkor som inte ingått i överenskommelsen. En miss i städningen kan hända alla, men så dålig kundservice finns det inga ursäkter för. Jag rekommenderar att man väljer andra hotellkedjor.
Let's start by being charged $133 for a 60 dollar room that wasn't very clean,the heater gave a awful smell,the exhaust fan in the bathroom didn't work,go out side to smoke & there card dont unlock the outside door so I walk around the building at 12 30 am. The useless staff tells me it's for security but recorded my key and showed me it worked,go back to my room and the card wouldn't get me back in my room. So I wait till this morning to speak to someone and that was just icing on the cake she confirmed that it's a $60 dollar room if u book it online. that was on the list to be fixed on Feb 7 2023 and when I asked how they rent rooms that ain't ready she start getting ignorant & loud.
Började med att vi fick checka in först klockan 16 vilket gjorde att vi fick stressa otroligt mycket till den restaurang vi bokat. Undermålig städning, exempelvis så lägger de en filt i fotänden av sängen som var skräpig och hade massa (sock)ludd på sig. Toaletterna var dåligt städade exempelvis var det skviitter av något på väggen bredvid toalettstolen. Mattan vid sängen var inte dammsugad vilket gjorde att skräp följde med upp i sängen. Frukosten var ett skämt precis som vid tidigare övernattningar, litet utbud, torrt bröd, slut pålägg m.m. Och till sist så är utcheckning redan klockan 11.00, affärerna öppnar först klockan 12 och bussen går först på eftermiddagen.
Ankom kl. 21.00 om aftenen og fik tildelt et værelse i et anneks. Jeg spurgte ved ankomst om der var roomservice ved denne sene ankomst - men fik af vide at det ikke fandtes. Værelset viste sig at være et Linned rum uden vinduer - og prisen var SEK 1800!!!! Wi-fi fungerede ikke - så var nødt til at slå internetdeling på så jeg kunne arbejde. Værelset lå lige op ad udgangen hvilket jeg fik fornøjelsen af kl. 06.00 da folk begyndte at forlade hotellet, så kunne man høre døren smække ca. 25 gange indtil jeg stod op kl 07.15. Eneste positive var morgenmads buffeten - men var træt pga. af dårlig luft og vækning så tidligt. Gav informationen til receptionen - men det virkede som en ekspeditionssag. Så det er nok ikke den kæde jeg sover på næste gang.
Super fint hotel i Malmø. Midt i centrrum! Fik et værelse til gården - ikke optimalt … men forventeligt til prisen. SUPER serviceminded personale … skønne senge og dejlig morgenmads buffet. Kan varmt anbefale hotellet
Att bo på hotell sommartid brukar vara svalt och skönt. Något man förväntar sig på ett 4 stjärniga hotell. När vi kom in i rummet möts vi av värme, och det knäppande ljudet av en simpel plastfläkt. Kanske något en tidigare boende köpt in i desperation över värmen. Rummet var städat, men under bäddsoffan som barnen låg i låg chipsrester och kvarglömda leksaker.
Covid 19 och allt, en fyra dagars övernattning höll på att brinna inne, men de skötte detta med bravur, och en otrolig kämpe för att kunden ska vara nöjd var Karl Axel på kundtjänst ;-) de får 9 av 10
Alltid en stabil hotellkedja. Bodde senast på Elite Hotel Academia i Uppsala och det var bra. Kunde nog vara en bra idé att droppa Bishop Arms som koncept - känns lite för murrigt för ett halvpremiumkoncept. Skybaren var riktigt nice!
Riktigt illa att man inte får svar på kritik när man skickar ett mail till markn.ch. Tomas Backlund! Inte heller svarar chefen för Elite Borlänge på kritik, riktigt, riktigt dåligt! Även vår vistelse i Borlänge var under all kritik o det hotellet ska ABSOLUT INTE annonseras som ett 4-stjärnigt hotell för det är max 2½ stjärna o det blir de ju varse om de någonsin får utländska gäster som vet vad luftkonditionering ska vara o vad en 4-stjärnig frukost innebär, det är så långt ifrån 4 stjärnor som man kan tänka sig!!!!
Elite hotel esplanaden Dejligt stort værelse som desværre lå lige ud mod lilletorget hvor der var gang i den til langt ud på natten, sørg for at få et værelse længst væk fra toget. Badeværelset var mærkeligt, vasken sad meget højt og bruseniche havde kun en dør så gulvet blev drivvåd under badning. Morgenmaden var virkelig god, der var alt man kunne ønske. Parkering lige under hotellet var godt givet ud dejligt nemt Det eneste negative var larmen om natten fra torget
Yes, complimentary Wi-Fi is typically available throughout Elite Hotels properties including guest rooms and public areas. Some properties may offer premium high-speed internet options for business travelers.
Standard check-in time is typically 3:00 PM and check-out is 12:00 PM, though times may vary by property. Early check-in and late check-out may be available upon request and subject to availability.
Transportation services vary by hotel location and proximity to airports. Some properties may offer shuttle services or can arrange transportation, while others are conveniently located near public transit connections.
Elite Hotels is committed to accessibility and most properties offer accommodations for guests with disabilities. Specific accessibility features vary by hotel, so guests should contact the property directly to discuss their needs.
Customer service can be reached through the contact information provided on the Elite Hotels website, including phone numbers and email addresses. Each individual hotel also has direct contact information for property-specific inquiries.
Elite Hotels of Sweden operates a chain of quality hotels located across major cities in Sweden, from Kiruna in the north to Malmö in the south. The company focuses on providing high-standard accommodations, catering to both leisure and business travelers seeking comfortable and conveniently located lodging options. With a variety of properties, including luxury hotels and city center locations, Elite Hotels aims to enhance the guest experience through well-appointed facilities and attentive service. The target market for Elite Hotels includes domestic and international tourists, business professionals, and event organizers looking for reliable hospitality services. The company’s portfolio features a diverse range of hotels, ensuring options for different preferences and budgets. Travelers can easily book their stays through the company’s user-friendly website, which showcases the unique features and amenities of each hotel.
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