Elite Hotels of Sweden operates a chain of quality hotels located across major cities in Sweden, from Kiruna in the north to Malmö in the south. The company focuses on providing high-standard accommodations, catering to both leisure and business travelers seeking comfortable and conveniently located lodging options. With a variety of properties, including luxury hotels and city center locations, Elite Hotels aims to enhance the guest experience through well-appointed facilities and attentive service. The target market for Elite Hotels includes domestic and international tourists, business professionals, and event organizers looking for reliable hospitality services. The company’s portfolio features a diverse range of hotels, ensuring options for different preferences and budgets. Travelers can easily book their stays through the company’s user-friendly website, which showcases the unique features and amenities of each hotel.
Elite Hotels of Sweden receives a mixed reception from its guests, with many praising the beautiful buildings and helpful staff, particularly at locations like Gävle and Luleå. Reviewers highlight the exceptional hospitality and comfort experienced during their stays, often noting the pleasant atmosphere and good service.
However, a significant number of customers express dissatisfaction, citing poor standards and high fees that do not match the quality expected from a four-star hotel. Complaints about inadequate amenities, such as limited dining options and poorly maintained facilities, are common. Some guests feel misled by promotional offers, leading to frustration over perceived value for money. Overall, while there are positive experiences, the negative feedback regarding service consistency and value significantly impacts the hotel's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 75 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.7 | 6 |
| Jan 25 | — | 0 |
| Feb 25 | 4.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 75 most recent reviews.
“Nöjd med service”
“The Wood Hotel by Elite, Skellefteå I booked a room in the Wood Hotel by Elite in Skellefteå via the Booking mobile...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 3.5 out of 5 (good) | — | 75 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Elite Hotels of Sweden is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 3.5).
75 reviews of Elite Hotels of Sweden. Filter by what matters to you.
Vi er veldig tilfreds med vores nu anden besøg ved deres hotel i malmø, Gustav Adolf torg. Flotte rum, ingen larm fra gaden, rent og pænt. God morgenmad på sengen giver det en ekstra plus😊👍 Mulighed for at parkere midt i centrum i hotellets parkerings garage(mod betaling) er virkelig også en rigtig god ting. Vi kommer gerne igen. Mvh Charlotte Clausen
Tack för en fantastisk weekend på Elite Palace Hotel. Köpt min värdehandling via Live it och bokade in min vistelse med er, allt på plats var över förväntan! Tack till Fabian i receptionen för vänlig service!
Finns nog ingen bättre hotellkedja. Har alltid en trevlig vistelse hos er runt om i Sverige. Skulle vilja ge lite extra cred till Marina tower i Stockholm. Restaurangen är top of the Line!
Quick answers to the questions people ask most.
Elite Hotels of Sweden operates a portfolio of premium hotels across major Swedish cities including Stockholm, Gothenburg, and Malmö. The hotels range from boutique properties to larger business hotels, catering to both leisure and corporate travelers.
Reservations can be made through the official Elite Hotels website, by calling the hotel directly, or through various online booking platforms. It's recommended to book directly with the hotel for the best rates and exclusive offers.
Yes, most Elite Hotels properties feature conference rooms and meeting facilities equipped for business events. Facilities typically include audiovisual equipment, catering services, and dedicated event coordination staff.
Cancellation policies vary by hotel property and rate type, but generally allow free cancellation up to 24-48 hours before arrival. Specific terms and conditions are provided during the booking process and may differ for special rates or packages.
Pet policies vary by individual hotel property within the Elite Hotels portfolio. Guests should contact their specific hotel directly to inquire about pet accommodations and any associated fees or restrictions.
Elite Hotels offers a membership program that provides benefits such as room upgrades, late checkout, and exclusive offers. Members can earn points on stays and enjoy various perks depending on their membership level.
Most Elite Hotels feature on-site restaurants, bars, and room service options. The dining concepts vary by location, ranging from casual bistros to fine dining establishments showcasing local Swedish cuisine.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 49% are 1–2★.
Jag och min man bestämde oss för att tillbringa vår bröllopsnatt hos Elite Stadshotellet Västerås. Vi är mycket nöjda över vår upplevelse! Mycket trevlig personal, väldigt fint rum och servicen är i hög klass. Extra stort tack till Josefin som ordnade om i vår bokning över telefon och ordnade bord till oss på närliggande restaurang. Så vi kunde få vår middag trots att det var nyårsafton. Även ett stort tack till den i personalen som ordnade med de blombud som vi fick till vårt rum.
Senast jag och min man bodde på hotell så var det i Eskilstuna ! Så bra som man bara kan önska sig! Alla var så trevliga!
Elite hotel i malmø Super beliggenhed, venlig og sød personale 😊❤️👍 Lidt dårlig luft på rummet, men rent og pænt. God morgenmad på sengen for blot 85,- sv kr 👌😊❤️ Underjordisk garage, perfekt 👌 Vi kommer meget gerne igen 😊
Alltid trevliga och service mindes.
Har Elit tappat det totalt Har Elit tappat det totalt, vi har varit medlemmar i flera år och bor alltid på Elit och har alltid varit nöjda men vår vistelse på Elit Marina i Helsingborg har varit den största besvikelse vi någonsin har varit med om Vid incheckning ber vi om att få frukost på rummet då jag arbetar inom vården och försöker hela tiden att ta mitt ansvar för att inte ta onödiga risker som kan påverka mina brukare. Då mötas vi av, det kan ej tillgodoses pga semestrar. Det är inte vad Elit utlovar på sin hemsida där de utlovar Room service dygnet runt . Detta är en av orsakerna till varför vi valde att ta semester i 2 dagar på Elit Marina Helsingborg. När vi kommer till frukost är det fler än 50 personer och ett fåtal av dessa håller på de restriktioner vi alla har från fhm . Efter ett samtal med en otroligt tillmötesgående medarbetare på Elit skulle hen försöka att få frukosten uppsänd till rummet nästkommande dag. Detta tackar vi för. Men tänk om vi inom vården säger att tyvärr vi kan inte ta hand om dig nu men återkom efter semestrarna så skall vi ta hand om dig. Bemanna upp precis som vi inom vården behöver göra, jag är en av de som varit privilegierade att få sin semester, men många av mina kollegor får inte och kan inte ta ut sin semester. Är vi inte här tillsammans och försöker att bekämpa covid-19. Då måste alla yrkesgrupper ta sitt ansvar. Hade Elit gått ut med information att all roomservice kan inte tillgodoses hade vi valt att stanna hemma. Mvh Christina
Örebro elite hotel! At the momment im so unsatisfied that leaving feedback to the hotel is not an option, i will NOT participate in making their bussines better. Perhapse tomorrow if they find an sollution served with apologies.
Trevliga och kunniga i receptionen. Alltid glada och ser till att man snabbt får sitt rum. (Främst hotell Mimer o Adlon Vasagatan.) Stora härliga rum. God städning. Helt ok frulle. Aldrig några problem om man vill byta rum, uppgradera, lägga till en gäst,'förlänga sin vistelse..
Att gå in och äta en hotellfrukost för 150 kr är värt varenda öre. Fanns både glutenfria och laktosfria alternativ, enda minuset var varmrätter tex äggröra som inte var laktosfritt.
Hotel Elite Marina Plaza Helsingborg. Udmærket værelse, men svært at lufte ordentligt ud, når man bor ind mod den lukkede gård med foyeren. Der kommer bare ikke rigtig frisk luft ind. Udsugningen på badeværelset virkede så dårligt, at der stadig var helt vådt på badeværelset 12 timer efter bad. Dejlig alsidig morgenmad også med muligheder for veganer og vegetar. Hjælpsomt personale, når man ikke kan finde ud af, at åbne barskabet og regulere indsugning af luft. Hvis vi kommer igen, så bliver det klart med muligheder, for at åbne et vindue ud i det fri. Vi overnattede 3 nætter og var forkølede, da vi tog hjem, fordi værelset var koldt pga. vi måtte tage luft ind hele tiden ved indsugningen, for at der ikke blev fugtigt og lugtede dårligt. Ligger med få minutters gang fra bymidten.
Vi havde købt 3 overnatninger på Elite hotel Marina Plaza i Helsingborg. Flot hotel og super lækker morgenmadsbuffet + meget centralt, men hotellet var for dyrt i forhold til hvad man får. “Opholdsområde” på værelset, var et lille bord og 2 stole og der var virkelig dårlig luft på værelset. Der var nemlig intet vindue ud til, men kun ud til lobbyen i hotellet.
Jeg fik et værelse lige foran elevatoren, så jeg hele natten kunne høre hver gang den dingede og at folk talte. Det var virkelig et meget "lydt" værelse, så jeg sov rigtig dårligt. Jeg klagede min nød til receptionisten dagen efter, der efterfølgende sendte mig en mail hvor hotellet tilbød en voucher til morgenmad (som jo er gratis når man bor på deres hotel) eller en opgradering (hvis jeg kom igen indenfor 1 år). Jeg skrev at det jo var forbundet med mange omkostninger for mig at gøre brug af deres kompensation, da jeg bor i Danmark og spurgte om ikke det var muligt at finde en alternativ kompensation. Svaret var nej. Punktum. En skidt oplevelse.
Elite hotel i Helsingborg bør skamme sig. Jeg havde bestilt overnatning og ankom efter en længere rejse til hotellet. Dagen før havde jeg fået hacket mit dankort, så det var blevet lukket ned, og jeg skyndte mig i banken og hævede svenske penge, så jeg kunne betale med kontanter. Da jeg ankom, blev jeg pure afvist. Også selv om der i de papirer jeg havde modtaget ved bestilling stod, at man kunne betale med kort eller kontant. Jeg forklarede at det var force majeure, men de kunne ikke tage imod mig. De kunne heller ikke henvise til en anden overnatnings mulighed i byen. Da jeg kom hjem efter opholdet i Helsingborg, hvor Grand hotel heldigvis modtog mig, klagede jeg. Men jeg blev igen afvist, at de kun modtog folk med kort.
Yes, complimentary Wi-Fi is typically available throughout Elite Hotels properties including guest rooms and public areas. Some properties may offer premium high-speed internet options for business travelers.
Standard check-in time is typically 3:00 PM and check-out is 12:00 PM, though times may vary by property. Early check-in and late check-out may be available upon request and subject to availability.
Transportation services vary by hotel location and proximity to airports. Some properties may offer shuttle services or can arrange transportation, while others are conveniently located near public transit connections.
Elite Hotels is committed to accessibility and most properties offer accommodations for guests with disabilities. Specific accessibility features vary by hotel, so guests should contact the property directly to discuss their needs.
Customer service can be reached through the contact information provided on the Elite Hotels website, including phone numbers and email addresses. Each individual hotel also has direct contact information for property-specific inquiries.
Elite Hotels of Sweden operates a chain of quality hotels located across major cities in Sweden, from Kiruna in the north to Malmö in the south. The company focuses on providing high-standard accommodations, catering to both leisure and business travelers seeking comfortable and conveniently located lodging options. With a variety of properties, including luxury hotels and city center locations, Elite Hotels aims to enhance the guest experience through well-appointed facilities and attentive service. The target market for Elite Hotels includes domestic and international tourists, business professionals, and event organizers looking for reliable hospitality services. The company’s portfolio features a diverse range of hotels, ensuring options for different preferences and budgets. Travelers can easily book their stays through the company’s user-friendly website, which showcases the unique features and amenities of each hotel.
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