Emu Car Carriers is a professional vehicle transport company based in Australia, specializing in local and interstate car transport services. The company provides reliable solutions for transporting vehicles across various regions, including Melbourne, Sydney, Brisbane, and Tasmania. Emu Car Carriers is dedicated to ensuring that cars are delivered safely and efficiently, making them a trusted choice for both individual and commercial clients seeking dependable car shipping services. The company’s services cater to a diverse customer base, including individuals relocating their vehicles, car dealerships, and businesses requiring freight transport solutions. Emu Car Carriers prides itself on its professional team and customer-focused approach, striving to meet the specific needs of its clients while maintaining a commitment to safe vehicle shipping practices. Customers can easily obtain quotes and access the company's services through its user-friendly website.
Reviewers express significant dissatisfaction with Emu Car Carriers, highlighting a range of critical issues. Customers consistently report poor communication, with many unable to reach the company for updates on their vehicle transport.
Complaints about damage during transit are prevalent, including missing parts that the company refuses to address. Additionally, delays in service are a common theme, with one customer waiting over 11 days for car collection and others experiencing missed delivery deadlines. Despite the lack of positive feedback, some reviewers note that their cars were eventually delivered, albeit with issues. Overall, the sentiment is overwhelmingly negative, with consumers strongly advising against using Emu Car Carriers due to their untrustworthy practices and inadequate customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“Liar of a company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.0 out of 5 (poor) | 50 out of 100 | — | 5 |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Emu Car Carriers is #5 of 5 on overall rating in this group.
5 reviews of Emu Car Carriers. Filter by what matters to you.
Over a year ago
Would get less than 1 star if possible. Will not answer calls and have not collected the car after 11 days. Still waiting for the business to refund the money that I paid upfront
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Liar of a company. Emu car, once booked and paid, the email and T&C was sent from P&S. It is a big red flag when that you see that. They are really just a untrustworthy company trying to cover up by hiding behind different names. Didn't pick up my car on schedule date and time and when called, no one answer the mobile or the office.
Would get less than 1 star if possible. Will not answer calls and have not collected the car after 11 days. Still waiting for the business to refund the money that I paid upfront
Poor communication throughout. Car was delivered however front plastic cover of headlight was missing. Photo was taken on pickup. Claim was made for replacement however emu refused, showing photos of the car on delivery. Suspect damage or theft was accomplished in three days between delivery at depot and pickup. Cheapest quote - Now I know why.
I had an absolutely dreadful experience with P & S Logistics/ Emu Car Carriers, and I wouldn’t recommend their services to anyone. My car was transported through their service, and upon arrival, I discovered significant water damage to the interior. This was absolutely unacceptable. When I reached out to them to file a claim and seek compensation, they completely ignored my concerns and did nothing to take responsibility. Not only did they fail to acknowledge the damage, but their customer service was entirely unhelpful. It felt as though they were trying to wash their hands of the entire situation. There was zero effort on their part to resolve the issue or even offer an apology. Water damage can be extensive and costly to repair, yet P & S Logistics acted as if it was no big deal. If you care about your property and want a company that values customer satisfaction, do NOT choose P & S Logistics. Their lack of accountability and utter disregard for customer complaints makes them one of the worst companies I’ve ever dealt with. Stay far away unless you’re willing to risk your car and receive zero support when things go wrong.
Car booked on 16/12 for Sydney to Perth transport. Collected by contractor on 19/12. Promised delivery to Perth by 3-Jan. After 5 emails and numerous phone calls (unanswered) I have reported both the initial person/driver who collected vehicle from the dealer, Emu Car Carriers and their sister company P&S Logistics to the NSW police department reporting the car as stolen. Do NOT use the folks - recommend Auto Care instead. ** Update telephone has recorded message saying staff back on 3rd Jan 2023. No responses. Even the guy on the ground in Perth depot has no idea when trucks are arriving. ** D
Emu Car Carriers is a professional vehicle transport company based in Australia, specializing in local and interstate car transport services. The company provides reliable solutions for transporting vehicles across various regions, including Melbourne, Sydney, Brisbane, and Tasmania. Emu Car Carriers is dedicated to ensuring that cars are delivered safely and efficiently, making them a trusted choice for both individual and commercial clients seeking dependable car shipping services. The company’s services cater to a diverse customer base, including individuals relocating their vehicles, car dealerships, and businesses requiring freight transport solutions. Emu Car Carriers prides itself on its professional team and customer-focused approach, striving to meet the specific needs of its clients while maintaining a commitment to safe vehicle shipping practices. Customers can easily obtain quotes and access the company's services through its user-friendly website.
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