Great experience!
Elegoo not only has given me amazing products, more importantly, they were immensely helpful when I had an issue with my Elegoo Mars 3 pro. Can recommend. Easy to set up too.

ELEGOO EU Store is a prominent retailer specializing in the research, development, and production of consumer-level 3D printers, Arduino-based STEM kits, and related materials. The company focuses on making advanced technology accessible to a wide audience, including hobbyists, educators, and makers. With a diverse range of products, including FDM and resin 3D printers, ELEGOO caters to the increasing interest in 3D printing and robotics among individuals and educational institutions. The company aims to provide quality and affordable solutions for those interested in exploring the realms of 3D printing and STEM education. By offering a variety of products such as robotic kits and 3D printing materials, ELEGOO EU Store supports both beginners and experienced users in their creative and educational projects. Their online presence at eu.elegoo.com allows customers to easily browse and purchase products tailored to their needs in the electronics and technology sector.
Reviewers generally have a positive experience with the ELEGOO EU Store, highlighting the great quality of products and excellent customer service. Many customers appreciate the fast shipping and competitive pricing, often referring to the value for money as a standout feature.
The support team receives commendations for their responsiveness, particularly in handling issues like product replacements. However, some consumers express frustration regarding warranty claims, noting that products have broken within the warranty period without satisfactory resolutions. Additionally, there are complaints about delays in receiving resin orders, with one customer reporting a lost package. Overall, while the majority of feedback is favorable, there are notable areas for improvement in warranty handling and shipping reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Helped me with replacement”
“Bewertungstext: Ich habe den Elegoo Neptune 4 Max gekauft und war von der Qualität sehr enttäuscht”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.5 out of 5 (good) | 4.9 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: ELEGOO EU Store is #2 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.5).
60 reviews of ELEGOO EU Store. Filter by what matters to you.
Elegoo not only has given me amazing products, more importantly, they were immensely helpful when I had an issue with my Elegoo Mars 3 pro. Can recommend. Easy to set up too.
The price is always competitive, delivery is fast and the products are very nice. There are faster or better offers out there, but "bang for the buck" is where Elegoo stands out. Have 3 printers already, will get some more in some time. Keep up the good work!
Helped me with replacement
I've done many purchases from Elegoo and never had an issue with the shipping or the products. I had a fan giving up on me and i contacted support and they sent me a new fan. I have nothing bad at all to say. Great prices, great support and awesome products.
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I'm working years now with Elegoo products and online shop. Always a great experience. Great product, great customer service.
Fast shipping, good quality products.
The products are great i have 2 Elegoo fdm printers and i`m very satisfied.I hope soon i can buy and the Centauri Carbon
Fast service, good product. Arrives on time, well packed, does what it supposed to
Great printers and great delivery service, fast and safe. I own now 6 Saturn 3 Ultra and they are real workhorses.
Always good, always perfect!
I have nothing to complain about. Cheaper than others and 0 problems
Been a customer for 2 years now. Great service, quick delivery!
all experiences i had with elegoo, their printers, their resin and esspecially the customer support were absolutly great. techical issues were very rare compared to the masses of prints i've done and if one appeared the customer service solved my problem within a few mails. if i could i would give 6 stars.
Excellent company. Good products, nice webshop and good tracking. And superfast support. A++
Good pla, petg,Pathé-cf , petg-cf for price
ELEGOO EU Store is a prominent retailer specializing in the research, development, and production of consumer-level 3D printers, Arduino-based STEM kits, and related materials. The company focuses on making advanced technology accessible to a wide audience, including hobbyists, educators, and makers. With a diverse range of products, including FDM and resin 3D printers, ELEGOO caters to the increasing interest in 3D printing and robotics among individuals and educational institutions. The company aims to provide quality and affordable solutions for those interested in exploring the realms of 3D printing and STEM education. By offering a variety of products such as robotic kits and 3D printing materials, ELEGOO EU Store supports both beginners and experienced users in their creative and educational projects. Their online presence at eu.elegoo.com allows customers to easily browse and purchase products tailored to their needs in the electronics and technology sector.
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