Product broke within the warranty…
Product broke within the warranty period after normal usage. Elegoo never replaced the machine and only have me discount to buy a new one

ELEGOO EU Store is a prominent retailer specializing in the research, development, and production of consumer-level 3D printers, Arduino-based STEM kits, and related materials. The company focuses on making advanced technology accessible to a wide audience, including hobbyists, educators, and makers. With a diverse range of products, including FDM and resin 3D printers, ELEGOO caters to the increasing interest in 3D printing and robotics among individuals and educational institutions. The company aims to provide quality and affordable solutions for those interested in exploring the realms of 3D printing and STEM education. By offering a variety of products such as robotic kits and 3D printing materials, ELEGOO EU Store supports both beginners and experienced users in their creative and educational projects. Their online presence at eu.elegoo.com allows customers to easily browse and purchase products tailored to their needs in the electronics and technology sector.
Reviewers generally have a positive experience with the ELEGOO EU Store, highlighting the great quality of products and excellent customer service. Many customers appreciate the fast shipping and competitive pricing, often referring to the value for money as a standout feature.
The support team receives commendations for their responsiveness, particularly in handling issues like product replacements. However, some consumers express frustration regarding warranty claims, noting that products have broken within the warranty period without satisfactory resolutions. Additionally, there are complaints about delays in receiving resin orders, with one customer reporting a lost package. Overall, while the majority of feedback is favorable, there are notable areas for improvement in warranty handling and shipping reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Helped me with replacement”
“Bewertungstext: Ich habe den Elegoo Neptune 4 Max gekauft und war von der Qualität sehr enttäuscht”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.5 out of 5 (good) | 4.9 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: ELEGOO EU Store is #2 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.5).
60 reviews of ELEGOO EU Store. Filter by what matters to you.
Product broke within the warranty period after normal usage. Elegoo never replaced the machine and only have me discount to buy a new one
Every time I order Resin it takes forever to arrive, and my last package got "lost" I ordered it the 12th and now we have the 29 and still no resin.
Bewertungstext: Ich habe den Elegoo Neptune 4 Max gekauft und war von der Qualität sehr enttäuscht. Bereits nach kurzer Zeit zeigte das Gerät starken Verschleiß und war schließlich defekt. Der Kontakt mit dem Support war mühsam: Ich musste mehrfach die gleichen Dinge erklären und bekam immer wieder unnötige Rückfragen, statt schnelle Hilfe. Erst nach deutlicher Kritik erhielt ich die Zusage für Ersatzteile. Diese Ersatzteile bedeuteten jedoch nicht, dass man ein funktionierendes Gerät bekommt, sondern lediglich einzelne Baugruppen, die zudem schlecht vormontiert waren. Am Ende des Tages bleibt es am Kunden hängen, die Reparatur selbst durchzuführen – das entspricht nicht meinem Anspruch, denn ich erwarte von einem neuen Gerät Zuverlässigkeit und im Garantiefall einen unkomplizierten Austausch. Zusätzlich kam noch hinzu, dass ich für diese Ersatzteile auch noch Zollgebühren zahlen musste, obwohl es sich klar um Austauschware im Rahmen der Garantie handelte. Für mich ist das nicht akzeptabel. Insgesamt: schlechte Produktqualität, frustrierender und langsamer Support, mangelhafte Ersatzteile und zusätzliche Kosten. Ich hatte von Elegoo deutlich mehr erwartet – so bleibt leider nur ein Stern. Alles weitere wird in einem zukünftigen review auf YouTube zu finden sein!
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They sell you the machine, and if something breaks, they either take no responsibility, take a long time, or don't honor European consumer warranties. In short, very poor technical service, and they take no responsibility for their machines, which break down in less than a year.
Awful. I went back and forth for months to try to get a resolution to a faulty Saturn 4 which cannot print ANYTHING, despite my every effort to find and fix the issue. Elegoo flat out refused to replace the machine, which was less than 6 months old, proclaiming that it was “out of warranty” despite the fact that it was sold with a full six month warranty, directly from them. I am very disappointed as I have been a long time customer and have had several of their printers, curing machines etc, and have been left with what is essentially a very expensive paperweight, and no resolution. I won’t be purchasing any more of their products going forward- I am switching to other manufacturers for my resin and filament, and my next machine will be from another manufacturer.
ELEGOO EU Store is a prominent retailer specializing in the research, development, and production of consumer-level 3D printers, Arduino-based STEM kits, and related materials. The company focuses on making advanced technology accessible to a wide audience, including hobbyists, educators, and makers. With a diverse range of products, including FDM and resin 3D printers, ELEGOO caters to the increasing interest in 3D printing and robotics among individuals and educational institutions. The company aims to provide quality and affordable solutions for those interested in exploring the realms of 3D printing and STEM education. By offering a variety of products such as robotic kits and 3D printing materials, ELEGOO EU Store supports both beginners and experienced users in their creative and educational projects. Their online presence at eu.elegoo.com allows customers to easily browse and purchase products tailored to their needs in the electronics and technology sector.
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