Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
Ex-Freight Zeta receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional service provided by staff members like Noelle, Isaac, and Jaclyn, noting their prompt responses and attention to detail.
Consumers appreciate the quick and detailed communication, which often alleviates shipment concerns. However, a significant number of complaints focus on delayed deliveries and issues with customs clearance, with some customers expressing frustration over late shipments and unexpected fees. The inconsistency in service quality leads to dissatisfaction, particularly when shipments are mishandled or when customers face difficulties in receiving timely updates.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 161 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 4.8 | 6 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 2.3 | 3 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 161 most recent reviews.
“Natalia Navas Lopez has provided excellent service to me over a handful of shipments”
“I paid over €1,500 for this shipping service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | −3% | 161 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Ex-Freight Zeta is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.3).
161 reviews of Ex-Freight Zeta. Filter by what matters to you.
Noelle is absolutely amazing! She's always so helpful and personable. Even when something goes wrong she is there to help and get everything back on track as soon as possible. She is seriously a lifesaver. Thank you Noelle!
Every time i have a situation going on, Julio is the main man who takes the time to provide support and is professional as he does it. I appreciate the support he brings to every situation, and he is a big asset to the team.
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Julio of Customer service has helped me a lot with my hazmat shipment. He patiently assisted me in creating the bOL
Anthony Sawan wasnt even from the trucking freight department (my shipment is LTL) yet had no hesitation to assist me today.
I would like to commend Anthony Sawan. He is very accommodating and prompt to respond to our inquiries. He's doing a good job! Donard Samson
Jill is always very helpful and detailed on her work and always helps me out very much
Johana Baena was beyond helpful in fixing MY mistake!
Alphonso makes our experience great every single time. He goes out of his way to assist with paperwork, explain situations that we may not understand and is just generally extremely nice and helpful!!
Johana Baena is quick and prompt. She is very helpful in our shipments and very accommodating. :) Satisfied customer here. Donard Samson Gandang Kalikasan Incorporated
Noelle Setticase is always very helpful and willing to go the extra mile to help answer a question or resolve an issue. If i am not sure which dept to contact, I know I can reach out to Noelle and she will quickly get my quesiton in front of the right people. She has been my go to for a while and always comes through.
Daniel was able to find me the information I needed quickly
We love working with Exfreight. Especially Noelle is helping us a lot with our needs. Thank you!
I have been working with Denise on a shipment to Canada. Due to delays on the Canadian side of customs, the shipment is running about 5 day's behind target delivery. Denise has been EXCELLENT at keeping me updated and collecting necessary documents needed.
Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
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