Quick and detailed response
They provided me with a quick response, and answered my questions one by one, with great details. Awesome!

Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
Ex-Freight Zeta receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional service provided by staff members like Noelle, Isaac, and Jaclyn, noting their prompt responses and attention to detail.
Consumers appreciate the quick and detailed communication, which often alleviates shipment concerns. However, a significant number of complaints focus on delayed deliveries and issues with customs clearance, with some customers expressing frustration over late shipments and unexpected fees. The inconsistency in service quality leads to dissatisfaction, particularly when shipments are mishandled or when customers face difficulties in receiving timely updates.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 161 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 4.8 | 6 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 2.3 | 3 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 161 most recent reviews.
“Natalia Navas Lopez has provided excellent service to me over a handful of shipments”
“I paid over €1,500 for this shipping service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | −3% | 161 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Ex-Freight Zeta is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.3).
161 reviews of Ex-Freight Zeta. Filter by what matters to you.
They provided me with a quick response, and answered my questions one by one, with great details. Awesome!
Natalia Navas Lopez has provided excellent service to me over a handful of shipments. She cares about the state of my shipments and is concerned on finding a resolution that is pleasing to all parties!
Taylor Schmick is a class act
Juan, I truly appreciate your outstanding customer service and the way you stay on top of everything. Your attention to detail, prompt responses, and proactive approach make a huge difference. It's always a pleasure working with someone as reliable and dedicated as you. Keep up the great work!
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Isaac has been an outstanding professional throughout my entire experience with ExFreight. He has consistently provided timely updates, clear communication, and went above and beyond to help navigate a complex shipping process. Even in challenging situations, he remained patient, proactive, and solutions-oriented. His commitment to customer service is truly commendable, and I appreciate his dedication to ensuring everything was handled as smoothly as possible. Highly recommend working with him—his professionalism and reliability make a real difference.
Manuel is very helpful
Isaac, Is the best man on your team is Isaac Ochoa.He goes the extra mile he will be coming up the ranks and if you dont take care of him I WILL. Finding good staff is hard and you have a good man there .Give him a raise because its guys like him that are taking care of your business.Thank You Issac for caring when most others didnt..Luke @ Clearchoice
Jaclyn Regoli is just beyond amazing. Exporting especially with all the moving parts we have with our shippers and receivers is always a headache and frustrating. But Jaclyn is always the aspirin we need. Her ability to clarify any confusion and walk us through step by step helps keep things smooth as possible and lowers that frustration down to almost nothing. She is also always willing to be looped in with our customers / shippers / receivers so communication doesn't miss a step. Ty Jaclyn and Exfreight team for always being there!!
Paula and Jaclyn are amazing! They are extremely responsive and knowledgeable.
I have been working in shipping since 2001, so I am aware that a large percentage of the job for anyone who is in shipping is dealing with shipping mishaps. That said, I know that there will always be shipping issues that come up, but the important part of who you are working with, is how they handle the mishaps. I will spare you the details on the shipping mishap, because, again, every carrier on Earth has mishaps each and every day, but I will tell you that Natalia over at ExFreight knows how to communicate effectively, and how to deal with the carriers and the shippers when it comes to a shipping mishap. Suffice to say that I was very stressed about a shipping issue that was causing the carrier to want to charge us storage fees for a shipment that was in storage because of a shipping mishap by the carrier (at no fault of our own), and Natalia stepped right in and rectified the situation and was able to ensure that we would not incur any extra fees. Instant stress relief. I have been working with ExFreight for about 10 years now, and with Professionals like Natalia looking out for me, I plan to continue to work with ExFreight for another 10 plus years...
Sarah Chung went above and beyond to provide me contact info for a partner company of yours after we determined the tranport quote I need is out of the norm of what Ex-Freight can handle.
Natalia has been super helpful in getting a difficult but important shipment moving smoothly. She keeps me fully informed and responds quickly
Fantastic customer service and support from Carmen.
I spoke with Sales Rep Corp C Juan Ropero and he was very helpful as this was my first time booking an international shipment. He patiently walked me through the process and answered my numerous questions. I previously had tried booking the shipment myself through your website and turns out I was doing it correctly, but just not familiar with the process. Juan also made sure that we had insurance on the shipment as for some reason it would not let me add insurance. With Juan's help I am sure the next time we have an international shipment I will be able to book the shipment myself.
Mya was absolutely incredible. I 100% know for a fact that this freight for my customer was delivered on Saturday only because of her diligent effort. It's one thing to do your job well but when it's done with such passion, heart, respect, and genuine sincerity, it makes the customer feel something special that goes way beyond business. Mya is a special young lady. Many people got to see that this past week. Ex Freight is beyond blessed to have this remarkably talented and high character individual!
Alejandra and Alphonso made out first air export shipment booked go extremely smooth, wonderful service!
Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
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