Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.9	161	100%	-1.3	● Low

3.9 / 5 overall

161 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 3.0▼ 1.3
12-month avg: 3.8
All-time: 3.9
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Value	Trend	Reviews
Ex-Freight ZetaThis company	3.9 out of 5 (good)	100 out of 100	4.1 out of 5 (good)	3.1 out of 5 (fair)	2.3 out of 5 (poor)	−3%	161
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.3 out of 5 (good)	4.8 out of 5 (good)	—	1,000
BFT Logistik	4.4 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	3.0 out of 5 (fair)	—	—	1,000

Bottom line: Ex-Freight Zeta is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.3).

Reviews

161 reviews of Ex-Freight Zeta. Filter by what matters to you.

3.9ⓘ

Customer reviews (161)

0 reviews in the last 12 months

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Debby

1 review

May 4, 2022

Mr Jose Velasquez was very helpful

Mr Jose Velasquez was immediately responsive, helpful and polite when I contacted him with a question.

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Michael Wackson

1 review

Apr 15, 2022

This is what the golden standard for…

This is what the golden standard for customer service should be. Outstanding, astonishing. amazing. Gavin specifically is the best rep I've ever worked with.

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Tyler Jenkins

1 review

Apr 13, 2022

THE DREAM TEAM

Two of your reps did the impossible for me and my client today and I could write a 10 page essay singing their praises. I normally never leave reviews in anything in my life but Racheal Draughn and Cailynn Kelley helped me salvage an international air shipment for one of my best clients. Rachael helped answer my clients questions about international shipments out of China since they were getting hoodwinked by FedEx so thanks to Rachael I was able to maximize profit all while saving my client money and building up more trust. When it came time to book I was struggling with my corporate office and was having a hard time getting help. Cailynn came in and did everything imaginable to make this shipment work when my OWN COMPANY was moving too slow on the draw. I've now got my corporate in line with what's needed but since this was a time sensitive shipment if I would have waited on my company to get this sorted I would have lost the sale and had an upset client. Literally without Rachael and Cailynn I don't know how I could have been able to make this happen and I'm absolutely ecstatic with the service and support they have provided me throughout my time using Exfreight but ESPECIALLY today! They are the dream team of international shipments and you truly have two of the best reps I've ever had the pleasure of working with so be sure to treat them nice and appreciate them as there are no other reps out there as smart, supportive, and creative as those two. I work with freight companies, clients, customer service reps etc on a daily basis and have encountered many different people and not one of them has made as positive of an impression on me as those two I really can't say it enough. They are the best and I wish there were more people like them out there!

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Month	Average	Reviews
Aug 24	5.0	1
Sep 24	1.0	1
Oct 24	3.0	2
Nov 24	5.0	3
Dec 24	4.0	1
Jan 25	3.7	3
Feb 25	4.8	6
Mar 25	1.0	1
Apr 25	—	0
May 25	2.3	3
Jun 25	3.0	2
Jul 25	5.0	1

Ex-Freight Zeta reviews & trust report

Ex-Freight Zeta has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 119 positive reviews

Top complaintsof 42 negative reviews

How it compares

Reviews

Customer reviews (161)

Mr Jose Velasquez was very helpful

This is what the golden standard for…

THE DREAM TEAM

Alternatives to Ex-Freight Zeta

BJS Home Delivery

DB Schenker Sverige

ThePackengers

BFT Logistik

RTC Transport A/S

TRUSK®

The CrowdTrust Experience⭐

Triston was FANTASTIC!

OUTSTANDING SERVICE! Noelle Setticase

I am a UK client

Invoice for InXpress

Noelle Setticase was fast and efficient.

Way to go

The service I receive is prompt and…

Great Response Time

As Exfreight Partner

Great customer service from Roger…

Andrea is on her game!

Noelle Setticase went the extra mile on…

Nice communisation

Excellent service

quick response

I needed help with obtaining code #'s.

Noelle is truly my saving grace

About Ex-Freight Zeta

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