Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
Ex-Freight Zeta receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional service provided by staff members like Noelle, Isaac, and Jaclyn, noting their prompt responses and attention to detail.
Consumers appreciate the quick and detailed communication, which often alleviates shipment concerns. However, a significant number of complaints focus on delayed deliveries and issues with customs clearance, with some customers expressing frustration over late shipments and unexpected fees. The inconsistency in service quality leads to dissatisfaction, particularly when shipments are mishandled or when customers face difficulties in receiving timely updates.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 161 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 4.8 | 6 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 2.3 | 3 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 161 most recent reviews.
“Natalia Navas Lopez has provided excellent service to me over a handful of shipments”
“I paid over €1,500 for this shipping service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | −3% | 161 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Ex-Freight Zeta is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.3).
161 reviews of Ex-Freight Zeta. Filter by what matters to you.
I just wanted to mention that two of your employees with whom I correspond regularly (Tim Bober for finance and Andreea Nedelcu for AMS OPS) have always gone out of their way to provide excellent customer service. I'm truly impressed by their professionalism and dedication. Wiebe de Vries Box Fox
Terrible, rude, unhelpful. They attempted to charge for services they didnt provide and lied on the phone.
Denise Q. was a lifesaver! Came in clutch. Thank you!!
I was having trouble understanding a reconsignment on an ocean shipment, and Jaclyn Regoli hopped in to help clear up the confusion. She broke the situation down in such clear, simple language that it finally made sense, and she did it without making me feel stupid. Thank you Jaclyn!
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Lots of communications and all turned out perfectly, thank you
Noelle consistently demonstrates extraordinary customer service and professional knowledge. Lynna ASAP Transport Solutions, Inc.
Charles impressed me with his knowledge and patience with me. I believe this will lead to the mutual longterm cooperation and business relationship.
Ms. Danielle Panasuk was able to resolve an invoice with an insurance company for work our firm completed involving a small claim for Ex-Freight. Her assistance was greatly appreciated.
Noelle Setticase was extremely helpful with my shipment that I needed help with. I would like to give a big thank you!
I am sending this to inform you that you have a true asset to your business in Noel S. She has always gone above and beyond to help me. She has always helped me deal with problems that are both inside her duties and outside her normal duties. She alone has been without question the reason I always come back to ExFreight for all my larger goods to be shipped. Thank you and please let Noel know she is appreciated. David Kempston Designfab
Hi, I received wonderful service from Triston Jones. I called to ask a question regarding how to fill out a form and got his voice mail. I didn't bother to leave a message but he called me back minutes later and helped me out. Great service Tristan!!
Noelle is always on top of her game. Fast and reliable. She is always a pleasure to deal with.
This is way over due! I give Jacyln Regolic 5 STARS. My first container shipment, could of been an ordeal, but was not. My situation was I thought I had 4 days to get a 20' container. I had less than 24 hrs. If not, customer would have paid to relocate goods and storage fees. Told Jaclyn what I was up against, she took the lead. Jaclyn made it happen the next day. -arrange delivery of container -arranged Fumigation-Auction house did not know anything about-how too -Chassis/Drayage -Explaining what docs are needed-VGM SOLAS fee Her attention to details and dedication to her job took the pressure off me. Thank you Stan Cromer
Amazing service. Driver was a breath of fresh air and rays of sunshine during this fearful and uncertain time. Cheerful, happy and willing to do whatever he could to make the delivery smooth and easy for us. He was truly special. Thank you....
ExFreight is incredible! Their team is quick to respond and helps me solve problems!
We (InXpress 212) had a HOT shipment for a customer; to the Canary Islands; which after Booking it was found that the cnee address was incomplete: "HOT SHIPMENT - Export to Canary Islands - 1578620290". Kevin has been above and beyond cooperative on this and as a result of his attention the shipment will deliver on time!! We and our end-customer could not be happier. Thank you ExFreight!!
Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
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