Emailed Noelle Setticase with a…
Emailed Noelle Setticase with a shipment and in minutes had everything taken care of, thanks

Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
Ex-Freight Zeta receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional service provided by staff members like Noelle, Isaac, and Jaclyn, noting their prompt responses and attention to detail.
Consumers appreciate the quick and detailed communication, which often alleviates shipment concerns. However, a significant number of complaints focus on delayed deliveries and issues with customs clearance, with some customers expressing frustration over late shipments and unexpected fees. The inconsistency in service quality leads to dissatisfaction, particularly when shipments are mishandled or when customers face difficulties in receiving timely updates.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 161 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 4.8 | 6 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 2.3 | 3 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 161 most recent reviews.
“Natalia Navas Lopez has provided excellent service to me over a handful of shipments”
“I paid over €1,500 for this shipping service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | −3% | 161 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Ex-Freight Zeta is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.3).
161 reviews of Ex-Freight Zeta. Filter by what matters to you.
Emailed Noelle Setticase with a shipment and in minutes had everything taken care of, thanks
Noelle has been a tremendous help with all these international loads.
Noelle was quick to provide me with the shipping quote my customer needed! Great price, and excellent customer service!
Noelle Setticase is exceptional and outstanding in her service, her education, and her willingness to help a first-time shipper like me. Because I had zero knowledge of international shipping, I called and emailed her several times, often with the same question due to my own doubts, and she always greeted me with patience, professionalism, and true customer service. She's an outstanding asset to the company and deserves much praise, credit, and a big raise! Thank you, Noelle!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Noelle consistent as always answered some of my emails with questions on future shipments very promptly
Kevin was on the ball! for this very important shipment. We had lots to do and get done while this shipment was moving. and we got everything we needed and even got precleared due to the hard work put in. Not to mention the last minute truck change up to get it there just in time. Great work, very glad to have exfreight as a partner. Thanks.
Noelle Setticase is hands down one of the best freight forwarders I have had a chance to work with. She not only goes the extra mile for me every time we do business, she generally cares about not only my company but my customers as well, which is greatly appreciated! We greatly Value her here at Express!
Daniel Manzano and Jen Anderson are just flat-out incredible employees of Exfreight. As a rep with Saia Motor Freight, all of the emails I receive are generally always about issues that are urgent, and Danny and Jen are always understanding, and quick with feedback. I can't say enough good about this team you've got. If I wasn't based in Idaho, I'd immediately take them both out to dinner and a drink just to say thank you in person. You both make your work a priority and it shows. Sincerely, and I mean that SINCERELY...thank you.
Nasar Dawla is our account manager and his services are exceptional. He answers all of our questions and makes sure we receive all of our answers before hanging up the phone. He is a great asset to the company.
Jen Anderson is extremely helpful, VERY speedy responses.
I haven't shipped my package yet, but my representative, Ann Lewis, has been incredibly helpful and prompt in assisting me with quotes and questions.
Excellent service from the Guys at ExFreight. They keep you updated on the progress of your shipment the whole way through transit. Great customer service and very competitive rates across the board! I would recommend this company to anyone
Ann Lewis, what a pleasure to talk to you today. I have been reading the book Excellence Wins and you most certainly are Excellence in Motion!!! Thanks for being that person who stands out as a superstar for your company. I look forward to working with you.
Ex-Freight Zeta is a neutral digital freight forwarder specializing in international shipping and logistics solutions. The company leverages advanced technology to streamline the shipping process, offering transparent door-to-door pricing, instant online quoting, and efficient booking services. Founded in 2008, Ex-Freight has positioned itself as a pioneer in digital freight forwarding, providing customers with the ability to manage their shipments seamlessly. The company caters to a diverse clientele, including businesses in need of air freight, ocean freight, trucking, and specialized services such as Amazon FBA. By focusing on customer service and utilizing industry-leading technology, Ex-Freight Zeta aims to simplify logistics and enhance the shipping experience for its users.
This profile hasn't been claimed by the business owner.