eXtra Stores is a prominent online retailer specializing in a diverse range of electronic products and home appliances. The company offers customers a wide selection of mobile phones, televisions, cameras, air conditioners, and gaming devices from renowned global brands. With a focus on providing a secure online shopping experience, eXtra Stores aims to meet the needs of tech-savvy consumers looking for quality products at competitive prices. Targeting both individual consumers and families, eXtra Stores seeks to enhance customer satisfaction through fast delivery services and a user-friendly shopping interface. The company's commitment to offering a comprehensive selection of household electronics makes it a go-to destination for those in search of the latest technology and home solutions. Through its website, customers can easily browse promotions and access a variety of products tailored to their preferences.
eXtra Stores faces significant criticism from consumers, with many expressing frustration over poor customer service and delivery issues. Reviewers frequently mention long wait times when trying to reach customer support, with some stating they received no communication regarding their orders.
Complaints about orders not arriving on time are prevalent, with customers feeling cheated after paying for items that never showed up. Despite these issues, a small percentage of reviews highlight the appealing selection of electronics and home appliances, with some customers noting attractive deals and friendly staff during in-store visits. However, the overall sentiment is overwhelmingly negative, as many feel that the company fails to deliver on its promises and lacks adequate support for resolving issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 33 | 100% | -2.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 4.5 | 2 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 33 most recent reviews.
“I recently shopped at Extra Stores, and I was really impressed by their great selection of electronics and appliances”
“The worst costume service not only in Saudi but in the whole wide world”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | — | 33 |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | 1.6 out of 5 (poor) | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 |
Bottom line: eXtra Stores is #4 of 5 on overall rating in this group. On delivery, GRADE MOBILE scores higher (4.6 vs 1.4).
33 reviews of eXtra Stores. Filter by what matters to you.
Best of the Worst Ever Boor customer service , I bough washing machine with additional warranty , since they install it Didn't work with Multi Errors , they refuse to take it back & Customer care assign maintenance appointment after 3 weeks !! I will raise a formal complaint with Ministry of Commerce in order to refund $$. Bad Experience at All. very disappointed.
Poor service, sales team that doesn't know their job, poor customer service, unannounced extra prices + they wont give you invoice for any extra hidden fees.
Excellent Service Quick Delivery Overall good
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have purchased Samsung Galaxy A52S mobile phone online from extra.com and i got a color defective screen phone. I went to extra showroom for return/exchange. Guys there were rude, abusive and forced me to wait for 3 hours and said we could not exchange or return the phone. Extra company is delivering hardware defective phones online and not doing exchange/return. I had bad experience with extra return online office in rakah showroom. I am left with new phone with hardware issue. I request everybody in saudi arabia not to purchase anything from extra.com online. they supply defective material online and will not accept return or exchange.
Terrible customer service. We bought an airconditioner from extra-which was under supplier warranty. Extra gave us numbers of the service who are not redponding. Even we had the warrant , we waited 2 weeks and had to pay from our pocket for the compressor. Xcite store is great in these terms. Never ever buy from extra their customer service is the worst.
The worst service, rude and arrogant staff, first they screw up the pre order mobile, the close the complaint without any consent, after a bad review finally called me and offered a gift coupon, now comes the worst experience, dealt with a extremely rude, arrogant person who misbehaved, at the end better not to deal with such stores, better to take our business to other stores
Don't buy any Mobil or electronic items here, bad customer care and don't expect the service team helps you. I recently purchased laptop, returned due to some technical issue (Which technician refused) within 7 days with lose of SR 400/- (Actual cost of laptop SR1449/-). " Details": The technical problem we faced is that, the screen get blurred with noise after 50-60 minutes of working, so i called customer care they replied to visit the nearest Xtra, I visited at around 10kms from my workplace by sparing the time during morning hours, the customer care said please come after 4pm, so that you can find the technician. I visited again, at 4pm, then i manage to meet him at around 4.45 pm, then he replied that, nothing is wrong with this laptop!! just by visual inspection, i try to convenience him but he refused, then as a frustrated customer, asked the customer care team to take it back, they very easily said OK, no problem, but read the signage about the return items within 07 days... At last I received the refund with this 25% LOSS... Please buy from them after thinking many times.. "
The purpose of Pre-order is to receive it on time. Extra Stores took the money saying it will be delivered on 13th Nov, and after placing the order, they removed the delivery date. After contacting them when you did not receive the item on the promised date, they do not care. If you were incompetent, you should not have took the Pre-order, I could have done with a different vendor. But you took the money and did not deliver on the date promised. And your customer service is worse than despicable. You are not providing any update on the pre-order - which means you stole the money.
Bad customer service
poor customer service
It is a really bad website, I ordered a TV and then ended up cancelling the order due to delay of delivery; two weeks later I got an email that the order has been delivered! I did not collect it and no one was at home that day. I tried to call them but with no luck and they have no email address. I texted them on Twitter, but they don't respond to direct messages, they only answer Tweets and say "please send us your contact details on DM, and we will be in touch soon" but guess what they don't answer your message and they don't call you. I lost the money I paid on the TV, however I reported them to the local ministry of commerce and I trust the ministry will take action.
eXtra Stores is a prominent online retailer specializing in a diverse range of electronic products and home appliances. The company offers customers a wide selection of mobile phones, televisions, cameras, air conditioners, and gaming devices from renowned global brands. With a focus on providing a secure online shopping experience, eXtra Stores aims to meet the needs of tech-savvy consumers looking for quality products at competitive prices. Targeting both individual consumers and families, eXtra Stores seeks to enhance customer satisfaction through fast delivery services and a user-friendly shopping interface. The company's commitment to offering a comprehensive selection of household electronics makes it a go-to destination for those in search of the latest technology and home solutions. Through its website, customers can easily browse promotions and access a variety of products tailored to their preferences.
This profile hasn't been claimed by the business owner.
