Favor Delivery is a Texas-based contactless delivery service that specializes in bringing a wide variety of food options, including meals from local restaurants and grocery items, directly to customers' doorsteps. As a part of H-E-B, Favor Delivery emphasizes quality service and the unique culinary offerings of Texas, catering to food enthusiasts who seek convenience and local flavors. Customers can easily access the service by entering their address or signing in through the Favor Delivery app. The company targets residents of Texas, providing them with an efficient platform to order food from their favorite local eateries, ranging from traditional Texan dishes to modern cuisine. Favor Delivery focuses on delivering meals with care and efficiency, ensuring a seamless experience for users who value both quality and convenience in their food delivery options.
Favor Delivery receives overwhelmingly negative feedback, with a staggering 94% of reviews rating it poorly. While some customers appreciate the convenience of delivery and the initial service, the majority express frustration with order accuracy and delivery issues.
Many report that their food orders are either incomplete or never arrive at all, with instances of drivers leaving without the full order. Reviewers also highlight poor customer service, noting unresponsive support and misleading communication regarding order status. Additionally, concerns about the professionalism of drivers and the security of the app further diminish trust in the service. Despite a few positive mentions of individual drivers, the overall sentiment is one of disappointment and dissatisfaction. Favor Delivery struggles significantly with reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 272 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 6 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.6 | 8 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.8 | 5 |
| May 25 | 1.0 | 6 |
| Jun 25 | 1.0 | 6 |
| Jul 25 | 1.2 | 6 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“95 for delivery”
“Most of the dinner order I ordered from Favor Delivery was not delivered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | +4% | 272 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Favor Delivery is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.2).
272 reviews of Favor Delivery. Filter by what matters to you.
Over a year ago
Most of the dinner order I ordered from Favor Delivery was not delivered. I called the restaurant and they said the driver left without the full order even though she told him he was leaving most of... See more
Over a year ago
I worked for favor. Was deactivated. Told I broke company guidelines, by sharing my app! Not possible. I’m a single mother of two children. I’m literally ALL ALONE in life. I could never share my a... See more
Over a year ago
I've used Favor numerous times in the last year, and it's been great! My last two experiences have been terrible. It seems as if some of the runners are negligent, as I have received very incorrect it... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I JOINED AND AM USING THE SAME COMPUTER AS DURING THE TRIAL PERIOD AND AFTER PAYING TO JOIN I CAN'T USE THEIR SITE. IT DOES NOT ALLOW SEARCHING ON THEIR HEB SITE. AND THEY WILL NOT GIVE ME REFUND SINCE I CAN'T USE THEIR SITE PAGE. SEE ON BBB ABOUT THIS COMPANY DON"T JOIN
Most of the dinner order I ordered from Favor Delivery was not delivered. I called the restaurant and they said the driver left without the full order even though she told him he was leaving most of the order behind. I will use another delivery service from now on
I worked for favor. Was deactivated. Told I broke company guidelines, by sharing my app! Not possible. I’m a single mother of two children. I’m literally ALL ALONE in life. I could never share my app, wouldn’t want to.
I've used Favor numerous times in the last year, and it's been great! My last two experiences have been terrible. It seems as if some of the runners are negligent, as I have received very incorrect items. They don't confirm prior to making a substitution, and they don't edit the price to reflect the changes either. The most frustrating thing is that customer service takes about 8-10 minutes to respond during the entire conversation. So if anything happens with your order, be prepared to spend at least an hour to hopefully come to a resolution. Big bummer because I liked using it until now. One outlying experience I understand, but two in a row with the same customer service issue isn't worth any future time or hassle.
I placed an order and was notified it had been delivered. However, nothing was ever delivered. I contacted the "help" email. I was advised that the order had been delivered and there was nothing they could do about it. Never again!
Fellow Texans, do not use this company. Placed a fast food order that never showed up. They lied to me about “the restaurant wasn’t taking anymore orders this evening” This was a blatant lie. The restaurant is open 24/7. I called the restaurant…the manager told me there was never any order placed by Favor in my name or my exact order. Favor told me that they cancelled my order due to the restaurant not taking anymore orders but…I would not be charged for the cancellation.(charged? Oh, thank you so much!!!) They had no problem procuring the funds for my order; and that’s when they exited from their end of the deal. Wasted two hours of my Friday night. Never received an apology and maybe some kind of compensation $5 off or…something. Total joke..these are not issues that this new startup is encountering; this is an established company over 10 years old! That’s plenty of time to get the wrinkles out of their business model. The company had aspirations of going nationwide but…they failed and decided to focus on the Texas only market. HEB owns them so now…this ordeal has cast a shadow on HEB and the money I spend with them every month. The lack of an apology and that it took me to initiate the status of my order and demand my funds have the hold lifted on them has made me spread the truth about this joke of a company. Uber Eats and Door Dash are miles ahead of this poorly ran business…especially in a highly competitive market. HEB you should be ashamed of the lack of support available on the app…maybe provide a phone number? Oh wait…that will cost money.
If I could rate this with 0 stars, I would. Very simply, I saw the driver arriving at my house as she licked every finger on her right hand. I'm assuming she had been eating while driving because she also drank out of a big cup before she exited her vehicle. I had to wear gloves so I could bring all the groceries inside and I'm sure she touched all my items with her saliva covered hands too. Super nasty and unsanitary!!!
While placing my order the amount didn't show up only two letters TB. So therefore I wrote favor and said do not turn my order in until you tell me how much I owed. They never did they delivered the food anyway and it was more than what I could afford. After I received the food then they told me how much I owed and I told him I didn't want it. Then they turn around and took the money out of my bank. They stole my money cuz I told them do not touch my money because I told you I'll do not turn this order in. I hope they go bankrupt. Because they are thieves and you never succeed being a thief. This is my opinion and I stick behind it.
They changed my item prices after my food was delivered without any communication from either the driver or Favor, who after saying they issued a full refund, never did and conveniently for them don't have a record of the call.
The reason the service is so bad with favor is because the TPS workers hijacked the platform with Bots that steal the best orders. The original Runners were all pushed out because they couldn't get an order until every single one of the cheaters got an order. The word got out and they took over several stores. Friendswood, Pearland, Eastfield and Bay Colony. It's not just limited to these areas this is happening everywhere. So the cheaters only want the highest paying orders they're not going to take the low paying food orders. The honest runners that are having all the orders stolen from them aren't going to take the low paying orders because they're having a hard time making ends meet and are just crossing their fingers to get a good order. Favor did a major update July 31st of 2024 and everything went back to normal. They did a major update in February and everything went back to normal but it only took a few weeks before the hackers got back into the system and the cheaters started getting all the good orders again. They have an elite program but even with the highest acceptance rate you cannot compete with these guys so basically all your good Runners have been pushed out. Does favor know about the problem? Absolutely they know about the problem. They threatened to deactivate anybody cheating and when the honest Runners make reports nothing ever happens to the cheaters this has been going on for a long time. Their software is not safe but who's really to blame? These Runners that pick up grocery orders and food orders are not supervised by curbside or the managers in the HEB Store. The people that run favor won't get out in the field and clean up the problem. Sorry not sorry but the way you dispatch orders is not working and ultimately the problem lies in your hands. Why would these people steal all the orders stop if you don't do anything? Anyhow I would never use this service choose doordash or ubereats they are more secure platforms. Pick up your own groceries because when you see these people delivering to your house you will know exactly who they are. If you miss your old Runners that used to deliver to you complain to favor because they are not listening to us at all. Anyhow there's going to be an update June 23rd to try and photo verify people but this is not the big problem the big problem is bot Grabber stealing the best orders and redistributed to people who are basically not good individuals. I wouldn't want these people at my doorstep, at my home or near my family. I recommend picking up your own groceries from Curbside or just simply not using HEB. They claim to be the best in Texas but seriously when your driver's complain and you don't put people on the ground to take care of the problem and you sit behind your desk, you're the problem.
This is the second time we have used Favor and had a bad experience. The driver of our most recent order, Kenny, was great. He texted and called to ensure our order was correct. Except somehow on the app I ordered 5 dinners for myself and my husband. Expensive mistake on my part. Have no idea how I did it but Kenny was unable to fix it.
Honestly really poor experience. Food was supposed to arrive 30 min ago. Basically no way to tell where my driver is at and how long they will actually be until arrival. No remediation channel for orders placed directly with the vendor but fulfilled by Favor. I haven’t even tried Favor before but this experience has given me a pretty clear idea what it would be like — HORRIBLE!
Absolutely awful, make promises they can't deliver, go away go far away and leave this company in a ditch.
Ordered Sushi. Yes, risky in Texas heat but this idiot driver obviously did not even bother to use a cooler or cooler bag. Big thumbs down. This first time Favor user won't be using them a second time.
Ordered a pizza & after waiting 20 mins the store called when delivery driver went to pick up the order. The store doesn’t even use favor so why is it listed on favor ? Customer support also rushes you to end conversations. I won’t be using favor ever again.
I ordered groceries from HEB that were suppose to be delivered between 5:30-6:30 and at 6:30 I hadn’t even received an update that they were on their way. At 6:50 I received a text saying they were on their way. After texting the driver Kimberly directly with the phone number Favor provided. She said she had a few more stops before coming to me. I told her I had items that were frozen and need to be put in the freezer. She basically said too bad and when she delivered my items the ice cream was opened up in the bag and completely melted along with the ice cream sandwich’s which were no longer sandwich’s because it melted and were squished in the bag. When I messaged her about this she told me I did that myself. I contacted HEB about the issue and am waiting for a response. Also contacted Favor with no response.
Three of the last four delivery drivers for my H-E-B deliveries have spoken very little or no English. This last time, that cost me a little more than $18 because he didn’t comprehend separating the cold stuff and I did not find a 1.5 pound package of sliced turkey until it was about four hours too late. (I have mobility problems so it takes me a while to put up $500 worth of groceries.) I like H-E-B’s site better, but I think next month I will try Kroger’s just to see if they hire more legal immigrants. For the record, I have posed my question about the immigration status of your drivers to the customs and immigration folks.
Horrible company too many fake runners and the company don't pay and don't make the customers tip accordingly drivers angry and I totally understand why .
They are crooks. The driver delivered at “wrong address” so I contacted them and the supposedly refunded my money but they charged another extra fee. Be careful because they email a confusing return receipt that does not add up. Be aware that your bank will have more fees charged than what they refund.
They have runners that are incompetent or just challenged in English and a "support" team that pretends concern and welcomes feedback on how to improve. I have had a good experience with them in the past, but it has gone downhill in the last few weeks.
Favor Delivery is a Texas-based contactless delivery service that specializes in bringing a wide variety of food options, including meals from local restaurants and grocery items, directly to customers' doorsteps. As a part of H-E-B, Favor Delivery emphasizes quality service and the unique culinary offerings of Texas, catering to food enthusiasts who seek convenience and local flavors. Customers can easily access the service by entering their address or signing in through the Favor Delivery app. The company targets residents of Texas, providing them with an efficient platform to order food from their favorite local eateries, ranging from traditional Texan dishes to modern cuisine. Favor Delivery focuses on delivering meals with care and efficiency, ensuring a seamless experience for users who value both quality and convenience in their food delivery options.
This profile hasn't been claimed by the business owner.
