Favor Delivery is a Texas-based contactless delivery service that specializes in bringing a wide variety of food options, including meals from local restaurants and grocery items, directly to customers' doorsteps. As a part of H-E-B, Favor Delivery emphasizes quality service and the unique culinary offerings of Texas, catering to food enthusiasts who seek convenience and local flavors. Customers can easily access the service by entering their address or signing in through the Favor Delivery app. The company targets residents of Texas, providing them with an efficient platform to order food from their favorite local eateries, ranging from traditional Texan dishes to modern cuisine. Favor Delivery focuses on delivering meals with care and efficiency, ensuring a seamless experience for users who value both quality and convenience in their food delivery options.
Favor Delivery receives overwhelmingly negative feedback, with a staggering 94% of reviews rating it poorly. While some customers appreciate the convenience of delivery and the initial service, the majority express frustration with order accuracy and delivery issues.
Many report that their food orders are either incomplete or never arrive at all, with instances of drivers leaving without the full order. Reviewers also highlight poor customer service, noting unresponsive support and misleading communication regarding order status. Additionally, concerns about the professionalism of drivers and the security of the app further diminish trust in the service. Despite a few positive mentions of individual drivers, the overall sentiment is one of disappointment and dissatisfaction. Favor Delivery struggles significantly with reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 272 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 6 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.6 | 8 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.8 | 5 |
| May 25 | 1.0 | 6 |
| Jun 25 | 1.0 | 6 |
| Jul 25 | 1.2 | 6 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“95 for delivery”
“Most of the dinner order I ordered from Favor Delivery was not delivered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | +4% | 272 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Favor Delivery is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.2).
272 reviews of Favor Delivery. Filter by what matters to you.
Outstanding service always from HEB on West Park. Drivers always very polite, dressed nice, helpful and hardworking. We have big-time respect for these folks working hard to make a living. We always tip them well and offer them a drink.
I order groceries through H-E-B once or twice a month and the fee is usually $7.95 for delivery. I pick the time. and I’ve never had a problem with it being late or missing items. So I’ve never had a complaint about Favor who delivers for H-E-B.
Favor is a great way to order home delivery in Texas. They have local brands and are always adding more. The app and the website are convenient, secure, and constantly updated and there are good deals and perks for returning customers. You can also order groceries from H-E-B brands, including Central Market and True Texas BBQ, my personal favorites. The app is great for estimating how long it will take, and runners are always friendly and will reach out if something isn't available. Once there was a problem with our order and customer support resolved it. The company cares about Texans, unlike national brands.
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Best delivery app in Austin, Texas. Favor started out in Austin and continues to be my go-to delivery app whenever I'm in a bind and need some extra assistance. I tried other delivery apps but the quality and effort that the runners gave vs Favor runners... was night and day.
My friend was in the hospital and Favor delivered everything right to her room. Thank you Favor for being so sweet to my friend. I will definitely use this service every time. ❤️❤️❤️❤️Crick
I had the best delivery driver named Cindy she was very nice about my order and delivered quickly
Favor is honestly amazing to say the least! I never write reviews but I had to go to lengths to find a way to review it because omg they’re so fast! It’s not expensive they have promos that you can use without spending a certain amount ive only used them a couple times I usually used Uber eats but compared to favor it’s so much better in every way.
I love Favor. Personally I don't use any other delivery service. I know my kids do, but for me, I stick to those that give good customer service. My food has been delivered on time, correct, and professionally. Most importantly, the times I have had an issue, not with the driver, but the restaurant, Favor has assisted in correcting it and getting me a refund or credit on future delivery. Fast! I appreciate good customer service.
Favor in Waco area has been good. The waits at our local restaurants can be a hour plus on busy days. No time to take a hour lunch and get back. I've yet to see a order take that long with favor in this area.
Favor Delivery is a Texas-based contactless delivery service that specializes in bringing a wide variety of food options, including meals from local restaurants and grocery items, directly to customers' doorsteps. As a part of H-E-B, Favor Delivery emphasizes quality service and the unique culinary offerings of Texas, catering to food enthusiasts who seek convenience and local flavors. Customers can easily access the service by entering their address or signing in through the Favor Delivery app. The company targets residents of Texas, providing them with an efficient platform to order food from their favorite local eateries, ranging from traditional Texan dishes to modern cuisine. Favor Delivery focuses on delivering meals with care and efficiency, ensuring a seamless experience for users who value both quality and convenience in their food delivery options.
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