Favor Delivery is a Texas-based contactless delivery service that specializes in bringing a wide variety of food options, including meals from local restaurants and grocery items, directly to customers' doorsteps. As a part of H-E-B, Favor Delivery emphasizes quality service and the unique culinary offerings of Texas, catering to food enthusiasts who seek convenience and local flavors. Customers can easily access the service by entering their address or signing in through the Favor Delivery app. The company targets residents of Texas, providing them with an efficient platform to order food from their favorite local eateries, ranging from traditional Texan dishes to modern cuisine. Favor Delivery focuses on delivering meals with care and efficiency, ensuring a seamless experience for users who value both quality and convenience in their food delivery options.
Favor Delivery receives overwhelmingly negative feedback, with a staggering 94% of reviews rating it poorly. While some customers appreciate the convenience of delivery and the initial service, the majority express frustration with order accuracy and delivery issues.
Many report that their food orders are either incomplete or never arrive at all, with instances of drivers leaving without the full order. Reviewers also highlight poor customer service, noting unresponsive support and misleading communication regarding order status. Additionally, concerns about the professionalism of drivers and the security of the app further diminish trust in the service. Despite a few positive mentions of individual drivers, the overall sentiment is one of disappointment and dissatisfaction. Favor Delivery struggles significantly with reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 272 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 6 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.6 | 8 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.8 | 5 |
| May 25 | 1.0 | 6 |
| Jun 25 | 1.0 | 6 |
| Jul 25 | 1.2 | 6 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“95 for delivery”
“Most of the dinner order I ordered from Favor Delivery was not delivered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | +4% | 272 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Favor Delivery is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.2).
272 reviews of Favor Delivery. Filter by what matters to you.
Favor was great in all categories EXCEPT 1, why do they charge my account an extra $30 on every order. They say it is a hold, I am 53 years old and every company i have ever dealt with has only charges my Debt card or Credit card for what I have purchased, I canceled my card and deleted the App,
Ima coming in strong ..If you work for Favor you don't make s..t....It's terrible I almost got taken by 3 men ..in 2020...if your poor struggling you shouldn't be doing these damn apps anyway..save your money or go pick it up yourself...and if your working for favor only do it if you got money..they ain't covering gas....People don't be tipping even if they food hot. Like imagine driving 25 min and 25 back and they tip you muth..... 3 dollars?....SMH I think everyone is wrong really. Mankind ain't s..t
Delivery Driver for Favor I deliver groceries only for Favor. I also do work other delivery platforms. They have a flawed system for sure. As a driver I am only guaranteed 3 dollars to deliver anywhere from a half mile to 15 miles one way. We depend on the tip but they don't tell us how much the tip will be up front. I have taken an hour and a half and a couple of gallons of gas to deliver to people who tip 5 dollars. I believe that if the customer knew that we are paid so poorly they would tip better. We keep lists of the best tippers and those that tip badly and avoid the latter like the plague.
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I never had a problem with Favor before, but noticed the last two times how the estimated amount jumps to about $12 - $15 more. Some of my order was missing this time. I am my mother's caregiver and she wanted food from her favorite restaurant, so I was not able to leave the house at the time. I am so disappointed that I can barely eat my food right now. I know I will probably not even hear back from Favor regarding my refund. I tried to please my ill mother, I should have went with my first mind and ordered from Doordash where I would have saved at least $20.
Favor Delivery is a Texas-based contactless delivery service that specializes in bringing a wide variety of food options, including meals from local restaurants and grocery items, directly to customers' doorsteps. As a part of H-E-B, Favor Delivery emphasizes quality service and the unique culinary offerings of Texas, catering to food enthusiasts who seek convenience and local flavors. Customers can easily access the service by entering their address or signing in through the Favor Delivery app. The company targets residents of Texas, providing them with an efficient platform to order food from their favorite local eateries, ranging from traditional Texan dishes to modern cuisine. Favor Delivery focuses on delivering meals with care and efficiency, ensuring a seamless experience for users who value both quality and convenience in their food delivery options.
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