Fedex Delivery is a logistics company specializing in package delivery services for both individuals and businesses. The company offers a range of shipping options, including express and standard delivery, catering to customers who require reliable and timely transportation of goods. Fedex Delivery is known for its extensive network, ensuring that packages are delivered efficiently across various regions. Customers include e-commerce businesses, retailers, and private consumers seeking dependable shipping solutions. By providing real-time tracking and various shipping options, Fedex Delivery aims to meet the diverse needs of its clientele. The company focuses on delivering high-quality service that supports the logistics needs of its customers, making it a key player in the delivery services industry.
FedEx Delivery receives overwhelmingly negative feedback from consumers, with a staggering 95% of reviews rating the service poorly. Many people express frustration over delayed packages, with reports of items remaining "out for delivery" for days without resolution.
Customers frequently mention poor communication from FedEx, citing a lack of notifications regarding delivery attempts and unhelpful customer service. While a few reviewers note satisfactory experiences with timely deliveries and effective service, these positive instances are vastly outnumbered by complaints about damaged packages and unprofessional staff. The overall sentiment reflects a deep dissatisfaction with FedEx's reliability and customer support, leading many to advise against using their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 141 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2022.
| Month | Average | Reviews |
|---|---|---|
| Oct 21 | 1.3 | 11 |
| Nov 21 | 1.0 | 19 |
| Dec 21 | 1.3 | 20 |
| Jan 22 | 1.0 | 8 |
| Feb 22 | 1.0 | 5 |
| Mar 22 | 1.6 | 9 |
| Apr 22 | 1.0 | 9 |
| May 22 | 1.4 | 13 |
| Jun 22 | 1.0 | 9 |
| Jul 22 | 1.6 | 14 |
| Aug 22 | 1.1 | 13 |
| Sep 22 | 1.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 141 most recent reviews.
“The parcel arrived on time and the delivery driver (unlike some companies) was polite and courteous”
“Ordered my fiancé a brand new iPhone from boost and unfortunately boost mobile doesn’t allow you to choose which comp...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.2 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | +7% | 141 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 4.7 out of 5 (good) | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Fedex Delivery is #4 of 4 on overall rating in this group. On service, Smile Cargo scores higher (4.8 vs 1.3).
141 reviews of Fedex Delivery. Filter by what matters to you.
I wish I could give no stars. Second time my parcel has been delivered to a house 2 miles away. I always have to sort it out myself as nobody at fedex will ever ask the driver where he delivered it to. Shocking service, shocking customer support. I wish I never had to use them again but unfortunately I do 😡🤬
FedEx didn’t live up to expectations and their customersservice doesn’t answer
Horrible experience, Package is already 1week too late. Still waiting.. Rather use DHL, way less problems.. This is the last time using Fed Ex.
Excellent package tracking / next day service... TERRIBLE customer service, would use another company if we could get cheaper international shipping
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Jeg har ventet på en pakke, i 14 dage har der stået den er i Hvidovre i deres transit. Jeg får endelig fat på dem og så fortæller de at de har været hjemme hos mig og jeg selv har nægtet og modtage den??? Så de har destrueret den! Det var så en pakke til over 900kr. ALDRIG BRUG DEM!
FedEx Smartpost... so packages go to die at the Southaven, MS FedEx hub. I got to 70 reviews where packages were never delivered before stopping. Shipper states to wait 7-10 days. Ok, I can wait another 3 days, (yesterday was a holiday) making it 11, but my boots were supposed to be here a week ago, then it was changed by FedEx to 4 days ago, then 3, but my package hasn't moved since last Thursday, 5 days ago. FedEx states to call USPS, and USPS doesn't have a tracking number, so they say to call FedEx, so I'm stuck. I could have gone to the store or driven to the actual FedEx HUB by now. I chose the free shipping, because Ive been burned too many times with other places using FedEx, paying the extra $20-$30 and still not getting the items within the alloted time, but a week later. I would much rather pay for regular ground shipping if it means I get my items on time!! If I had paid for expedited shipping, and they used FedEx, I'd still be in the same predicament minus the shipping fee. I ordered from much farther places who use UPS or simply USPS and have received my package. FedEx states that it is shipped through the post office, but if this were true it wouldn't be scanned by FedEx. Because it isn't true. The post office makes the last leg of delivery once FedEx drops it off locally. The FedEx rep wanted to argue about this, and kept saying it was last scanned in MS, to call USPS. The FedEx rep said to call the shipper. I told her I already did, they said to call FedEx. The previous rep said to call USPS, who told me that they only take care of the last stop and that they can see on FedEx's site that it never left MS. I wanted to know why it hadn't left MS and the 3rd FedEx rep actually said that FedEx can't track FedEx Smartpost packages. WHAT?
3600 Pentagon Blvd Beavercreek, OH 5/27/2022 3PM EST...driver parked in flow of traffic causing cars to run into one another. His truck blocked my view so when I turned there he was and he gave me a violent look like I was in the wrong for nearly hitting him. Rude
The package was to be delivered to my company, no one came for the whole day of waiting. When checking the status of the parcel, it turns out that the parcel has been delivered to my company, I thought I was crazy after all I was at work all day. Fortunately, I have a CCTV record, and none of your couriers were near my company that day and the package was definitely not delivered to the reception, as tracking says. One week of calling customer service, and the same thing again and again that you will check and let me know, nothing. Today another phone call, another nonsense, a lady who doesn't even speak English so that I can explain to her again what happened. The worst courier company I have ever worked with
I read all the negative reviews, and thought, give them the benefit only to have been shown that all the negative reviews are true Had delivery confirmed by 6pm tonight, that was missed then by end of the day, now its been changed to 4 days time. .this is the worst delivery company I have had to deal with I have just e mailed the seller to say SWITCH companies now, or they will lose credibility too
I tend not to write negative reviews, however I had the same bad experience twice in one week. My bank attempted to send a new debit card to replace a damaged card. I received a text that stated my package was delivered, I work from home so I immediately called and opened a ticket because no package was delivered to my home. When I spoke to the agent, she simply stated that the package was delivered to the correct address. Clearly she was not listening as I stated I am home no package was delivered. I had to contact the bank and have another card issued... 2 days later my neighbor up the street brought the first package (they left this at my door he said). Well the exact same thing happened again, this time the resolution specialist was very helpful and within 30 mis, the driver arrived with the package. I understand the delivery personnel may be in a hurry...but reading an address is fundamental for the position.
Even one star is too much for FedEx! They do not do the job we PAY them for - they lie that they attempted delivery but no one was home, therefore putting the blame on you, leave the item in the lobby after the purchasing company has charged you door delivery, or lying again and simply taking the item directly to the depot for you to pickup. The last fact was on the news! Now I check with the company I want to buy from to see who the shipper is - if it’s FedEx - cancel the order and save myself from popping a cork.
Stay away from these guys, worst by far. We are a business and ordered a high value part from overseas to Australia. Parcel tracked well, and was “Supposed” to be delivered. Nothing came, no driver showed up yet we get a message “Delivered”. Got onto their customer service IMMEDIATELY, emails, visits, complaints etc.etc. Almost a month and a complete no win situation. Here’s the thing, you cant even claim from Paypal because tracking shows “Delivered”.. I have even filed cases with ACCC, consumer affairs etc.. absolute waste of time and a no win. IF FedEx employed drivers with half a brain, this wouldn’t happen. They have not even provided me with GeoLocation proof, just ignore my emails. Absolutely horrible.
I'm so amazed by their customer service! They missed me on Tuesday so I give them a call and explained that I was at home all day and so I don't get how they haven't been able to deliver. They said they will try today( Wednesday) between 8 am and 6 pm. I explain I will be leaving before 1 as I have flight so they have to try deliver before that time and they did. I was so worried about my parcel as it contained food but they arrived just on time ! Thanks guys!
The most horrible delivery outfit on this planet took me 3 weeks to get my convertible top for my car when it started pouring down raining when it was supposed to only take 3 days they lost it then they misplaced it then when I finally got it the back window was shattered they suck horribly and they suck right now because they had an order to set a tires they were supposed to be here Friday and they said they delivered them on Thursday to some invisible person cuz I never got them they suck horribly and you can't ever talk to anybody with a pulse now I got to go all weekend without my new tires they shouldn't even be in the business they suck ass
Avoid at all cost, customer service is straight up lying when politely asked where parcel is and when it is being delivered. This is after a 45min waiting time on the phone.. The tracking is also not working and is not based on anything that is correlated to the real world. They know about this when asked, but still let you sit home and wait for the day.. Use a different shipping company and save yourself the hassle.
Iv contacted this company to leave my parcel. In safeplace but obviously they employ morons. And continue to post cards
I would give a big fat ZERO stars if I could! FedEx is thee very worst shipping and delivery company that I've ever had to deal with. Their drivers are allowed to stand down a flight of 20 stairs and throw laptops up the stairs and break them, then customer service lets you knowingly sit on the phone with them wasting your time filing claims, promising you a resolution, only to get an email that your claim was denied because you aren't the shipper! I will never use this company again unless it is on a have to basis!
The worst shipping company hands down. If you order something and see that they use FedEx just go ahead and cancel the order. I recently purchased a tv from Tanga and they shipped it FedEx. Was supposed to be delivered on a Wednesday. I knew right away that they would miss that date. The shipper also required that I sign for it so I paid extra to GUARANTEE a delivery window since I don’t get home until around 5 pm. Thursday comes and I’m stuck waiting for delivery, but they did not deliver and received a text that it would be delivered Friday. I called customer service and opened a case explaining that I paid for a shipping window because I would not be home. The guy assured me that it would be delivered Friday after 4:30. Well on Friday I get a text around lunch time from Fedex stating delivery was attempted but no one at home to sign for package. I called customer service and expressed my displeasure with their service and lack of communication. Now they want me to wait around all day on a Saturday when I had plans and would be gone all day. Let’s all cancel any order that the seller uses Fedex until this sorry company is out of business.
Fedex Delivery is a logistics company specializing in package delivery services for both individuals and businesses. The company offers a range of shipping options, including express and standard delivery, catering to customers who require reliable and timely transportation of goods. Fedex Delivery is known for its extensive network, ensuring that packages are delivered efficiently across various regions. Customers include e-commerce businesses, retailers, and private consumers seeking dependable shipping solutions. By providing real-time tracking and various shipping options, Fedex Delivery aims to meet the diverse needs of its clientele. The company focuses on delivering high-quality service that supports the logistics needs of its customers, making it a key player in the delivery services industry.
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