Fedex Delivery is a logistics company specializing in package delivery services for both individuals and businesses. The company offers a range of shipping options, including express and standard delivery, catering to customers who require reliable and timely transportation of goods. Fedex Delivery is known for its extensive network, ensuring that packages are delivered efficiently across various regions. Customers include e-commerce businesses, retailers, and private consumers seeking dependable shipping solutions. By providing real-time tracking and various shipping options, Fedex Delivery aims to meet the diverse needs of its clientele. The company focuses on delivering high-quality service that supports the logistics needs of its customers, making it a key player in the delivery services industry.
FedEx Delivery receives overwhelmingly negative feedback from consumers, with a staggering 95% of reviews rating the service poorly. Many people express frustration over delayed packages, with reports of items remaining "out for delivery" for days without resolution.
Customers frequently mention poor communication from FedEx, citing a lack of notifications regarding delivery attempts and unhelpful customer service. While a few reviewers note satisfactory experiences with timely deliveries and effective service, these positive instances are vastly outnumbered by complaints about damaged packages and unprofessional staff. The overall sentiment reflects a deep dissatisfaction with FedEx's reliability and customer support, leading many to advise against using their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 141 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2022.
| Month | Average | Reviews |
|---|---|---|
| Oct 21 | 1.3 | 11 |
| Nov 21 | 1.0 | 19 |
| Dec 21 | 1.3 | 20 |
| Jan 22 | 1.0 | 8 |
| Feb 22 | 1.0 | 5 |
| Mar 22 | 1.6 | 9 |
| Apr 22 | 1.0 | 9 |
| May 22 | 1.4 | 13 |
| Jun 22 | 1.0 | 9 |
| Jul 22 | 1.6 | 14 |
| Aug 22 | 1.1 | 13 |
| Sep 22 | 1.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 141 most recent reviews.
“The parcel arrived on time and the delivery driver (unlike some companies) was polite and courteous”
“Ordered my fiancé a brand new iPhone from boost and unfortunately boost mobile doesn’t allow you to choose which comp...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.2 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | +7% | 141 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 4.7 out of 5 (good) | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Fedex Delivery is #4 of 4 on overall rating in this group. On service, Smile Cargo scores higher (4.8 vs 1.3).
141 reviews of Fedex Delivery. Filter by what matters to you.
Purchased next day delivery for an important gift for a family member. Did not arrive and when chased was clear they couldn't care less. 4, yes 4 days later the parcel was still showing as stuck in their network and when speaking to customer services, they blamed it on integration with TNT. Not good enough.
Its been a very bad experience through delivery of the parcel. Customer service talking rudely, not giving proper response and even dont value for the customer. Keep delaying with the service and its annoying me. I dont know what kind of company it is. 😡😡😡
Incompetent people and processes. I was away so thought send to my local collection site easy. Email says it’s delivered to my home ? Odd as it’s not tootle off to the collection site.. he has my parcel but needs I’d and collection QR code. The email has neither okay he says I’ll trigger it again. Get the email black space for qr code and code that does not work. Can’t give me the parcel so after hours of digging into there rubbish maze of a website I get the nasty live chat (the cust ser numbers are dead just says number does not exist). All very helpful until I want some resolution , can’t redirect can’t send me code directly.. driver needs to drive out and rescan ?? Odd clearly a cock up being covered up. Frankly a disgrace for a company and hide there incompetence in process and non customer centricity. The circle of hell has a playmate for Hermes and these guys playing tag
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Sorry, here is yet another bad review to add to the already 95% already shown. Fedex has held my passport in their Southampton 'station' for over a month, without informing me. They made ONE attempt, but never got to my house as they 'ran out of time' It went back into the system and no re-scheduled delivery was made. I only found out about this after speaking to the Passport Office and having to wait 1hr 46 mins for them to answer. A further 55 mins I had to wait for FEDEX to answer to which I was told that they would 'attempt' another delivery. They said it has been rescheduled for Mon 15th - today - but no delivery. On the tracking page they have now rescheduled it again stating that the delivery is CRITICAL ! Why the Passport uses them is beyond me. An American company to boot. Don't we have a UK sourced company who I am sure can give a better service!!
Put a clearly hand printed, large sign on the exterior garage wall that faces the driveway and the street that reads, 'DO LEAVE BOXES HERE. PLEASE PUT THEM ON THE PORCH,' with an arrow clearly pointing in the direction of the porch. The porch is easily accessible. It has a ramp. It is visible from the street so there's no threat of harm to the driver. Why, then, was the package put under the sign on the driveway and not on the porch. In the delivery notice I received in my email it says it was put on the porch. Nope. It wasn't. I have a photograph. I may stop doing business with companies that use FedEx because their delivery folks can't seem to follow clear, simple instructions.
Well it looks like I don't have to say much that has not been said already. I have waited over 3 months now for my product from Wizards of the coast who then add insult to injury and send by FedeX. Fedex tracking system is useless and keeps amending eta. and advising "on Time". Latest eta for me is now "by the end of the day" lmao well you guys got 33mins to go if I don't go to bed after a tiring shift.
First, it arrived 25min away in the morning this last weekend but changed to "delayed" while it sat at that same place for 1.5 days. Today is the second time in which FedEx drivers were too lazy and unprofessional to actually deliver the package to the door. We have a gate at top of the porch that opens outward. They didn't even attempt to put it by the door or onto the porch, it was thrown onto one of the 6 steps going down from the gate right by the sidewalk where people walk. I called them the last time after the driver stacked 3 boxes onto the steps, effectively blocking the gate from opening, in that instance I had to ask a neighbor to help me since I couldn't get out to get boxes. I offered to send them the video feeds, but they declined. Clearly, nothing was done since it happened again today. Drivers need training on how to deliver in a professional manner, especially in this time of porch pirates. Leaving packages close to the sidewalk rather than at the door/porch is absolutely unacceptable!
Ordered a product online from Joybuy America. Which uses Walmart as their middle man. They used FedEx for shipping. The package delivered was all but destroyed. They pretty much laid the package (a box) on the porch and then offloaded the product pieces from the truck and laid them in the box. Totally unacceptable. Whats worse, nobody wishes to address this with me. Not Joybuy, not WM, not even Fedex. Would love to give a lower rating, but... This hit n run style delivery is unacceptable. Fix it. I have photos, but no way to load them on this review.
I only give one star to be able to write a review. Horrible company, drivers don’t give a heck, scans two of my parcels but delivers one, after their own customer service has to send them back with the other parcel. Other package stuck at the airport for a whole week after custom release and nobody gives a heck there is a package lying there for 7 days and nobody follows it up. If it was not for my sender who keep calling FedEx, it would have never arrived!!!!! And I am sure it only arrived because I got enough and picked up from depot. By the way tracking wasn’t accurate, first it stated parcels come on the 22nd Oct, didn’t arrive, after changed to Monday. Didn’t arrive, just partly and was keep going for an entire week…..also tracking wasn’t refreshed for a while, couldn’t see anything where are my parcels. If you have 4 parcels that you have to deliver to the same place and they had been sent in the same time to the same person and same address, why do you deliver them in 4 parts???? Even in Castaway Tom Hanks was doing better job stuck in an island with FedEx deliveries for four years than these people now lol. Unbelievable. FedEx is on black list for forever.
DO NOT USE FEDEX EVER!! I WISH I COULD GIVE A ZERO RATING BUT I CAN'T. THEY DONT EVEN TRY TO DELIVER MY PARCEL - 541305346806. THEY LIE AND SAY THEY TRIED, BUT MY CCTV PROVES OTHERWISE. IT'S NOW A WEEK LATE AND CUSTOMER SERVICES JUST HANG UP ON ME. THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH!!
Garbage company/service. Ordered from online retailer on 10/14 and got a projected delivery date of 10/17 which made sense. Of course the package was in the same state for 2 days, moved to another facility and stayed there for another day and then they decide, on the day of supposed delivery to shift the date forward to 10/20. For some reason they are doing moves to fedex facilities and then leaving them there all day until the PM move to the next facility to sit untouched for 12-16 hours. Manufacturing delays due to them losing the Amazon contract and holding customers accountable. If they had brains, they would realize their bad service is the reason they lost that Amazon contract and more of the same will only cost them. Any time I am given a choice of carriers, I will be picking UPS or USPS from now on. Done with this garbage company and their horrible workers dragging their feet.
Man fu*k FEDEX. There never even close to the delivery date and terrible customer service. They can't or won't do s**t for you. I hope your company gets there s**t together. Cuz all I see is Incompetent a**holes taking money for deliverys they know they won't make on time.
Ordered from Footlocker twice (another headache) delivered by FedEx who DID NOT deliver to the apartment # listed. The first package I received hours after showing it was delivered around 12:30pm, I received about 4:30pm (person was honest that day). Reordered the sneakers and it was delivered a few days later, showed delivered once again no package arrived. Waited to see if I would receive later on, and I never did. I had a stroke 6 months ago so my walking is a little hard. I went outside to search, and did not find it. Even had my daughter look. Called footlocker to file missing package.Spoke with FedEx investigation department as well. To find out claim was denied. How is it my fault the driver delivered wherever he wanted to instead of correct apartment #? I don't want anything delivered by FEDEX EVER AGAIN....
FedEx Delivering for Simple Tire ALWAYS Delayed! This is the 2nd order I've placed with Simple Tire and the delivery has been delayed/lost! The logistics here is grossly unacceptable! This tire should have been delivered 9/23/2021 it's 10/06/2021 and still no tire. Working with Simple Tire for a solution but the carrier is FedEx! Just Awful! I wish this could have a negative affect on their stock valuation! FedEx should reimburse me for this tire!
These people just don't know when your package will deliver. Never no updates just a useless schedule delivery date that never comes to fruition. Or worse yet the tracking say's "out for delivery" only to be rescheduled. I call in advance and ask what shipping co. they use, they say the only option is fedex I say good bye
Fedex Delivery is a logistics company specializing in package delivery services for both individuals and businesses. The company offers a range of shipping options, including express and standard delivery, catering to customers who require reliable and timely transportation of goods. Fedex Delivery is known for its extensive network, ensuring that packages are delivered efficiently across various regions. Customers include e-commerce businesses, retailers, and private consumers seeking dependable shipping solutions. By providing real-time tracking and various shipping options, Fedex Delivery aims to meet the diverse needs of its clientele. The company focuses on delivering high-quality service that supports the logistics needs of its customers, making it a key player in the delivery services industry.
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