Fetch Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides reimbursement for veterinary expenses related to accidents, illnesses, and other covered medical treatments. Fetch aims to help pet owners manage unexpected veterinary costs through various insurance plan options.
Fetch Pet Insurance receives overwhelmingly positive feedback from customers, with many praising the friendly and knowledgeable staff who provide excellent support throughout the insurance process. Reviewers highlight the ease of filing claims and the quick reimbursement speed, noting that the app functions smoothly and communication is prompt.
Specific employees, such as Aileen Andino and Joshua Sabado, are frequently mentioned for their helpfulness and efficiency. However, a small number of customers express dissatisfaction, claiming issues with denied claims and feeling scammed after being charged without receiving coverage when needed. Despite these complaints, the majority of users recommend Fetch for its great service and reasonable costs. Overall, Fetch Pet Insurance is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 4.8, CrowdTrust 4.5. CrowdTrust carries the most weight (59% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
CrowdTrust Written on CrowdTrust | 4.5 | 87 | 59% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.5 | 87 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 147 most recent reviews.
“This is my first time using it and they were very helpful and they answered my questions to the fullest they made it...”
“why not remind your customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | 147 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 |
Bottom line: Fetch Pet Insurance is #2 of 5 on overall rating in this group. On value, Internet Reptile scores higher (4.8 vs 4.2).
160 reviews of Fetch Pet Insurance. Filter by what matters to you.
Justin was super helpful with all the options of Fetch Pet Insurance. He was very knowledgeable and very friendly. Justin made the experience very easy and was a pleasure to deal with. Very quick to answer the call and easy to set up.
Very easy to file claims and they usually process claims quickly
The response to my claim was fast and my amount paid to me was put in my account with great timing Thank you so much !
Quick answers to the questions people ask most.
Fetch Pet Insurance covers accidents, illnesses, hereditary conditions, and emergency care for dogs and cats. Coverage includes veterinary exams, diagnostics, treatments, surgeries, and prescription medications. Some plans also offer wellness coverage for routine care like vaccinations and dental cleanings.
You can file a claim through the Fetch mobile app, online portal, or by emailing your veterinary records and receipts. Simply upload photos of your receipts and medical records, and Fetch will process your claim. Most claims are reviewed within 1-2 business days.
Fetch Pet Insurance has a 15-day waiting period for illnesses and a 6-month waiting period for orthopedic conditions. Accidents are covered immediately after your policy effective date. Pre-existing conditions are not covered under any circumstances.
Fetch Pet Insurance premiums vary based on your pet's age, breed, location, and chosen coverage options. Monthly premiums typically range from $20-$60 for dogs and $10-$40 for cats. You can customize your deductible, reimbursement percentage, and annual limit to fit your budget.
Pets must be at least 6 weeks old to enroll in Fetch Pet Insurance. There is no upper age limit for enrollment, though premiums increase with age. Older pets may have longer waiting periods for certain conditions.
Yes, Fetch Pet Insurance allows you to visit any licensed veterinarian, specialist, or emergency clinic in the United States or Canada. There are no network restrictions, so you can continue seeing your current vet. You pay the vet directly and submit receipts for reimbursement.
You can contact Fetch Pet Insurance through their mobile app, website chat, or by calling their customer service line. Their support team is available Monday through Friday during business hours. You can also email them for non-urgent inquiries.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 41% | — | ● Low |
The app is easy to use. Reimbursement is made in a timely manner.
I was compensated quickly, without any hassle. I just followed all of the instructions on the app and boom, I was repaid in about 2 weeks. It was really easy and I was expecting the whole processes to be more complicated as this was my first time using this pet insurance.
Lauren was knowledgeable, kind, personable, and honest. She made choosing pet insurance with Fetch a breeze. I highly recommend working with Fetch!
Aileen was amazing! She was so personable and knowledgeable! Aileen really took the time to answer all my questions and explained the coverage options very well. I will absolutely refer Fetch Pet Insurance to friends due to my positive experience with Aileen!
Amanda H. Was very pleasant and extremely helpful. I enjoyed speaking with Amanda and appreciated her professionalism in handling my dog Shadow. And expediting my case. Thanks again! Donald E.
It was easy. The rep was very friendly, kind and helpful. She seemed very informed and sensitive and responsive to my concerns and needs. Soooo appreciated for her guidance and assistance.
Pleasant and well informed
I am new with Fetch and so far I am very pleased with your company. All associates have been very courteous and helpfull. I spoke with Belinda today who helped me get my account updated. She was most helpful, very professional, polite, etc.
Amanda was very open about the insurance what was available and how it works. She reviewed everything with me prior to my purchase and did ask me numerous times if I had any questions or required clarification on any aspect of the insurance. I found her to be very helpful. This is our 5th dog but the first time we have purchased insurance. Thank you very much Amanda.
Fetch Pet Insurance does not cover pre-existing conditions, cosmetic procedures, breeding costs, or experimental treatments. Routine wellness care like vaccinations and spay/neuter procedures are only covered if you add the wellness plan. Some breed-specific conditions may have extended waiting periods.
Yes, you can cancel your Fetch Pet Insurance policy at any time without penalty. Cancellations take effect at the end of your current billing cycle. You'll continue to have coverage until your policy expires, and any unused premium will not be refunded.
Fetch Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides reimbursement for veterinary expenses related to accidents, illnesses, and other covered medical treatments. Fetch aims to help pet owners manage unexpected veterinary costs through various insurance plan options.
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