Fetch Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides reimbursement for veterinary expenses related to accidents, illnesses, and other covered medical treatments. Fetch aims to help pet owners manage unexpected veterinary costs through various insurance plan options.
Fetch Pet Insurance receives overwhelmingly positive feedback from customers, with many praising the friendly and knowledgeable staff who provide excellent support throughout the insurance process. Reviewers highlight the ease of filing claims and the quick reimbursement speed, noting that the app functions smoothly and communication is prompt.
Specific employees, such as Aileen Andino and Joshua Sabado, are frequently mentioned for their helpfulness and efficiency. However, a small number of customers express dissatisfaction, claiming issues with denied claims and feeling scammed after being charged without receiving coverage when needed. Despite these complaints, the majority of users recommend Fetch for its great service and reasonable costs. Overall, Fetch Pet Insurance is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 4.8, CrowdTrust 4.5. CrowdTrust carries the most weight (59% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
CrowdTrust Written on CrowdTrust | 4.5 | 87 | 59% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.5 | 87 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 147 most recent reviews.
“This is my first time using it and they were very helpful and they answered my questions to the fullest they made it...”
“why not remind your customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | 147 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 |
Bottom line: Fetch Pet Insurance is #2 of 5 on overall rating in this group. On value, Internet Reptile scores higher (4.8 vs 4.2).
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Quick answers to the questions people ask most.
Fetch Pet Insurance covers accidents, illnesses, hereditary conditions, and emergency care for dogs and cats. Coverage includes veterinary exams, diagnostics, treatments, surgeries, and prescription medications. Some plans also offer wellness coverage for routine care like vaccinations and dental cleanings.
You can file a claim through the Fetch mobile app, online portal, or by emailing your veterinary records and receipts. Simply upload photos of your receipts and medical records, and Fetch will process your claim. Most claims are reviewed within 1-2 business days.
Fetch Pet Insurance has a 15-day waiting period for illnesses and a 6-month waiting period for orthopedic conditions. Accidents are covered immediately after your policy effective date. Pre-existing conditions are not covered under any circumstances.
Fetch Pet Insurance premiums vary based on your pet's age, breed, location, and chosen coverage options. Monthly premiums typically range from $20-$60 for dogs and $10-$40 for cats. You can customize your deductible, reimbursement percentage, and annual limit to fit your budget.
Pets must be at least 6 weeks old to enroll in Fetch Pet Insurance. There is no upper age limit for enrollment, though premiums increase with age. Older pets may have longer waiting periods for certain conditions.
Yes, Fetch Pet Insurance allows you to visit any licensed veterinarian, specialist, or emergency clinic in the United States or Canada. There are no network restrictions, so you can continue seeing your current vet. You pay the vet directly and submit receipts for reimbursement.
You can contact Fetch Pet Insurance through their mobile app, website chat, or by calling their customer service line. Their support team is available Monday through Friday during business hours. You can also email them for non-urgent inquiries.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 41% | — | ● Low |
Fetch Pet Insurance does not cover pre-existing conditions, cosmetic procedures, breeding costs, or experimental treatments. Routine wellness care like vaccinations and spay/neuter procedures are only covered if you add the wellness plan. Some breed-specific conditions may have extended waiting periods.
Yes, you can cancel your Fetch Pet Insurance policy at any time without penalty. Cancellations take effect at the end of your current billing cycle. You'll continue to have coverage until your policy expires, and any unused premium will not be refunded.
Fetch Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides reimbursement for veterinary expenses related to accidents, illnesses, and other covered medical treatments. Fetch aims to help pet owners manage unexpected veterinary costs through various insurance plan options.
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