Name: Fetch Pet Insurance Customer Reviews
Creator: CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Why sources differ: Trustpilot rates this company 4.8, CrowdTrust 4.5. CrowdTrust carries the most weight (59% of the score).

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
CrowdTrust Written on CrowdTrust	4.5	87	59%

4.7 / 5 overall

147 reviews across 2 scored sources

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Sep 2025.

Last 3 months: 4.8▲ 0.3
12-month avg: 4.7
All-time: 4.7
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
Fetch Pet InsuranceThis company	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.2 out of 5 (good)	5.0 out of 5 (good)	—	147
Lyka Pet Food	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.6 out of 5 (good)	4.5 out of 5 (good)	—	1,100
Pets at Home	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.1 out of 5 (good)	4.3 out of 5 (good)	—	999
Internet Reptile	4.3 out of 5 (good)	100 out of 100	4.1 out of 5 (good)	4.8 out of 5 (good)	4.0 out of 5 (good)	+2%	458
Naturo Natural Pet Food	4.1 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	4.2 out of 5 (good)	4.0 out of 5 (good)	−33%	407

Bottom line: Fetch Pet Insurance is #2 of 5 on overall rating in this group. On value, Internet Reptile scores higher (4.8 vs 4.2).

Fetch Pet Insurance FAQ

Quick answers to the questions people ask most.

What does Fetch Pet Insurance cover?

Fetch Pet Insurance covers accidents, illnesses, hereditary conditions, and emergency care for dogs and cats. Coverage includes veterinary exams, diagnostics, treatments, surgeries, and prescription medications. Some plans also offer wellness coverage for routine care like vaccinations and dental cleanings.

How do I file a claim with Fetch Pet Insurance?

You can file a claim through the Fetch mobile app, online portal, or by emailing your veterinary records and receipts. Simply upload photos of your receipts and medical records, and Fetch will process your claim. Most claims are reviewed within 1-2 business days.

What is the waiting period before coverage begins?

Fetch Pet Insurance has a 15-day waiting period for illnesses and a 6-month waiting period for orthopedic conditions. Accidents are covered immediately after your policy effective date. Pre-existing conditions are not covered under any circumstances.

How much does Fetch Pet Insurance cost?

Fetch Pet Insurance premiums vary based on your pet's age, breed, location, and chosen coverage options. Monthly premiums typically range from $20-$60 for dogs and $10-$40 for cats. You can customize your deductible, reimbursement percentage, and annual limit to fit your budget.

All 9 questions →

Is there an age limit for enrolling my pet?

Pets must be at least 6 weeks old to enroll in Fetch Pet Insurance. There is no upper age limit for enrollment, though premiums increase with age. Older pets may have longer waiting periods for certain conditions.

Can I use any veterinarian with Fetch Pet Insurance?

Yes, Fetch Pet Insurance allows you to visit any licensed veterinarian, specialist, or emergency clinic in the United States or Canada. There are no network restrictions, so you can continue seeing your current vet. You pay the vet directly and submit receipts for reimbursement.

How do I contact Fetch Pet Insurance customer service?

You can contact Fetch Pet Insurance through their mobile app, website chat, or by calling their customer service line. Their support team is available Monday through Friday during business hours. You can also email them for non-urgent inquiries.

Fetch Pet Insurance reviews & trust report

Fetch Pet Insurance has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 136 positive reviews

Top complaintsof 11 negative reviews

How it compares

Reviews

Customer reviews (147)

Aileen was extremely helpful in…

Ease of filing claim

What a simple process

Easy Process!

Fetch Pet Insurance FAQ

What does Fetch Pet Insurance cover?

How do I file a claim with Fetch Pet Insurance?

What is the waiting period before coverage begins?

How much does Fetch Pet Insurance cost?

Is there an age limit for enrolling my pet?

Can I use any veterinarian with Fetch Pet Insurance?

How do I contact Fetch Pet Insurance customer service?

Alternatives to Fetch Pet Insurance

Lyka Pet Food

Pets at Home

Internet Reptile

Naturo Natural Pet Food

Avvocato in Famiglia

NOOD Pet Food

The CrowdTrust Experience⭐

The turn around on my claim was very…

Aileen Andino was the best

Sales Rep for Fetch Pet puppy insurance

I was given an explanation for what…

User Friendly App

A Bright Spot During Sick-Times

Seamless claiming!

FETCH OFFERS GREAT PET INSURANCE

New Experience

Just signed up

Quick processing

Ask questions if you have any. Josh my representative was knowledgeable and explained things in a way that I understood. I recommend Fetch and Josh should be acknowledged on his wonderful mannerism!

Right on top of everything

Excellent service!

The person O talk to was so friendly

10 month old Pomeranian vs Pit Viper

What is not covered by Fetch Pet Insurance?

Can I cancel my Fetch Pet Insurance policy anytime?

About Fetch Pet Insurance

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