It was great dealing with Jonas
It was great dealing with Jonas; prompt and regular replies abt the delivery and equally fast response in refund! Would be doing the business again for sure!! Thanks Jonas Nidhi

Fine Drams is an online retailer specializing in a wide range of high-quality spirits, including single malt whisky, blended whisky, bourbon, rum, gin, cognac, and armagnac. With a commitment to providing customers with an extensive selection of fine drinks, the company caters to spirit enthusiasts and collectors alike. Their product offerings include both well-known brands and exclusive releases, making it a go-to destination for those seeking unique and premium options. The company operates a user-friendly website, finedrams.com, where customers can conveniently browse and purchase their favorite spirits. Fine Drams emphasizes global delivery, allowing customers from various regions to access their curated collection. With a focus on quality and variety, Fine Drams serves a diverse clientele, from casual drinkers to discerning connoisseurs looking to enhance their collections.
Fine Drams generally receives positive feedback for its excellent service and extensive selection of spirits, with many customers praising the fast delivery and careful packaging of their orders. Reviewers highlight experiences of receiving their bottles intact and on time, often noting the competitive pricing compared to local options.
However, there are significant concerns regarding customer service and order fulfillment, with several customers reporting issues such as receiving incorrect bottles or experiencing delays without clear communication. Some reviews describe the pricing structure as misleading, particularly regarding customs fees for international orders. Despite these complaints, the majority of customers express satisfaction with their purchases and the overall shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 90 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 3.7 | 3 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 90 most recent reviews.
“My experience order was excellent, fast delivery and the packaging 👌 I order 3 bottles, came in a big box with bubbl...”
“Very poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 90 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Fine Drams is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.2).
90 reviews of Fine Drams. Filter by what matters to you.
It was great dealing with Jonas; prompt and regular replies abt the delivery and equally fast response in refund! Would be doing the business again for sure!! Thanks Jonas Nidhi
To date I have placed and received two orders and plan to do more. Both were processed without incident, with the product arriving in packaging safer and more secure than the fine China my wife ordered! Fine Drams has allowed me to purchase products not typically available in the USA, and often at prices equal to or less than domestic cost - including shipping. I was also able to order two of my favorite Scotch selections that are usually only available for the Travel/Resort industry. Thank you Fine Drams for the great selection, service, and support. I will be placing another order soon! Matt B.
Superb customer service from placing the order to delivery. Less than a week from order to delivery from Germany. Will definitely use again.
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Iv had over 12 Orders just this Year alone and all have been great and on time. However the last two orders I faced with a £267 Customs Fee. I was aware of this when I first placed the order but after having many pass and not one of them having any problem it did start to rase me some questions. All orders where valued between £250-£700 After reading around it looks like as they first got Shipped from Germany, its the German Customs that are trying to cut down on Tax and having a big effect on Imports in and out. When I was faced with the large fee and Customs hitting me with a £101 handling Fee, I was quick to find out this are not allowed to do this as the order was placed online out of the Area, I understand Tax will have to be paid like on all goods, but please to anyone who is looking to ship to the UK just watch out. However I can't fault this on FineDrams as all orders have been great and still a happy customer. I will be testing the boat with another order but this time with 2-3 bottles and not 9-14 Bottles as I use to haha
I have now bought multiple times from Fine Drams and I find the service excellent. Easy to use web site, great selection, Very good prices and very reliable. Every time I have ordered the items have been well packaged, delivered quickly, have sent me the relevant tracking information and whenever I have asked a question they have replied quickly and have been very helpful. One of the best things for me is that Fine drams have items I cannot get in the UK. I also like that recently I have bought a 20cl bottle of Blegian Owl and a 35cl bottle of Slyrs 51. With having smaller bottles I have been able to try new whiskies without having to buy a full size bottle. I also purchased as bottle of Wild Turkey Rare Breed for £30.00. Which I think was very good value for a cask strength very good bourbon which I like and cheaper than anywhere else I have seen. Many thanks to all at Fine Drams for providing a first class service.
Delivery was extremely quick and arrived perfectly packaged. First time I ordered saw no issues with VAT (I live in Northern Ireland). On the second occasion a charge was raised against me, but, upon query this was dismissed by the Belfast depot (thank you Good Friday Agreement!!). I will 100% order again from FineDrams, prices are 'too good to be true' levels, although it is true! PS. When are you getting more RL Seale in stock??? :)
I am so happy with the service I have received. The bottles came quiet quickly and were reasonably priced. Will definitely be ordering again. Thank you
Brexit led to some custom charges which were very high but this brought the bottle to the same price I would have paid in the UK. Beyond the control of Fine Drams so in no way their fault. Very very well packaged, impossible for it to have been damaged. Very reasonably priced shipping. The cost for the bottle was very good. Would definitely recommend as a great supplier.
First time dealing with Fine Drams and I'm very impressed with the service I got. I've been fighting a slow losing battle trying to source my favourite whisky - Aberlour 12 yo non chill filtered - as supplies gradually dwindle due to it being discontinued. I ordered two bottles and my sister ordered two more to give to me for Christmas. Both orders arrived bang on the stated day and they were both packed superbly, with very little chance of breakage short of getting hit with a sledgehammer. The communication from Fine Drams was first rate and I have no hesitation whatsoever in recommending Fine Drams as a reliable and trustworthy company with which to do business. Thanks, Fine Drams, and a Merry Christmas to you all.
Ordered 4x bottles not available in the U.S. Despite COVID-19 and a seemingly long wait in customs, things came in a very timely manner. Very well packaged thankfully because it looks like DHL and USPS played forklift hockey with the box. Reasonable shipping prices too. I will definitely be ordering from Fine Drams again.
Just placed my Second order with Fine Drams. The first time was great, bottles ship quickly and it's nice having such a wide selection of scotch that I wouldn't be able to get in the states. Plus Jonas seems super active on every possible review or social media site, which is really nice to see from an owner. He clearly values both his business and the customer.
Have placed a couple orders over the years.Always perfect packaging,fast delivery, and better shipping rates than the 2 big british stores.
Took over 6 weeks to get because of Covid-19, no fault of Fine Drams (I live in USA). Beautifully packaged. No issues at all! One of the few places online to order what I want. I will definitely be ordering from here again! Would today, but it's out of stock. They have email service to let you know when it becomes available again. Now, that's good service!
Very fast shipping to Romania,less than a week. Bottles packaed very good, you can drop the box peacefully. Overall a good experience. Recommend!
Excellent customer service, shipping standards, and all around just a great business. Jonas, the owner, was very helpful and reassuring, even when the US delayed shipping due to COVID related issues (outside of Jonas' control), and he was always prompt with answering any questions or inquiries I had. All whiskies I've received came tightly/nicely packaged and in impeccable condition. Truly one of the best experiences I've ever had ordering online from a business. Even if you can find whisky cheaper somewhere (unlikely unless living at the actual source - their prices are near unbeatable from what I've seen) it would be worth it alone just for the service and quality of shipping. Three orders through them now and I will, no doubt, place many more in the coming years!
Never written a review previously but cannot fault this company following my first order. I was searching for a hard to find bottle of Whiskey for my collection and stumbled upon this company. I ordered on 18th May and moments ago (21st May) received my parcel. Not only the speed of delivery impressed but the packaging of the whiskey. I believe that you would could have dropped the parcel as many times as needed in delivery and it wouldn't have damaged bottle (or the all important presentation box it comes in. Care and consideration taken. I will definitely use again. Thanks
Fine Drams is an online retailer specializing in a wide range of high-quality spirits, including single malt whisky, blended whisky, bourbon, rum, gin, cognac, and armagnac. With a commitment to providing customers with an extensive selection of fine drinks, the company caters to spirit enthusiasts and collectors alike. Their product offerings include both well-known brands and exclusive releases, making it a go-to destination for those seeking unique and premium options. The company operates a user-friendly website, finedrams.com, where customers can conveniently browse and purchase their favorite spirits. Fine Drams emphasizes global delivery, allowing customers from various regions to access their curated collection. With a focus on quality and variety, Fine Drams serves a diverse clientele, from casual drinkers to discerning connoisseurs looking to enhance their collections.
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