Fine Drams is an online retailer specializing in a wide range of high-quality spirits, including single malt whisky, blended whisky, bourbon, rum, gin, cognac, and armagnac. With a commitment to providing customers with an extensive selection of fine drinks, the company caters to spirit enthusiasts and collectors alike. Their product offerings include both well-known brands and exclusive releases, making it a go-to destination for those seeking unique and premium options. The company operates a user-friendly website, finedrams.com, where customers can conveniently browse and purchase their favorite spirits. Fine Drams emphasizes global delivery, allowing customers from various regions to access their curated collection. With a focus on quality and variety, Fine Drams serves a diverse clientele, from casual drinkers to discerning connoisseurs looking to enhance their collections.
Fine Drams generally receives positive feedback for its excellent service and extensive selection of spirits, with many customers praising the fast delivery and careful packaging of their orders. Reviewers highlight experiences of receiving their bottles intact and on time, often noting the competitive pricing compared to local options.
However, there are significant concerns regarding customer service and order fulfillment, with several customers reporting issues such as receiving incorrect bottles or experiencing delays without clear communication. Some reviews describe the pricing structure as misleading, particularly regarding customs fees for international orders. Despite these complaints, the majority of customers express satisfaction with their purchases and the overall shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 90 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 3.7 | 3 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 90 most recent reviews.
“My experience order was excellent, fast delivery and the packaging 👌 I order 3 bottles, came in a big box with bubbl...”
“Very poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 90 |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Fine Drams is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.2).
90 reviews of Fine Drams. Filter by what matters to you.
Over a year ago
Ordered a bottle of single malt which arrived in the designated timescale however it was not the bottle ordered or described on the website. Despite repeated attempts to contact the company they have... See more
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My experience order was excellent, fast delivery and the packaging 👌 I order 3 bottles, came in a big box with bubblerap on all sides, and individually bubble cylinder for the bottles. Will be ordering again from FineDrams. Have a wonderful summer ☀️
Ordered a bottle of single malt which arrived in the designated timescale however it was not the bottle ordered or described on the website. Despite repeated attempts to contact the company they have ignored all. Very poor customer service. Presently utilising credit card company to reclaim the purchase amount. Poor show Finedrams.
The goods arrived exactly on estimated day, everything included as ordered, intact, and packed super carefully! Overall excellent selection of whisky with reasonable pricing. Pretty good online store layout - allowed me to browse and find the things I was interested in; although some products (e.g. mini bottles) did not follow the filters correctly; however, I could still find the items by other search parameters. Inexpensive delivery (in EU). Will likely shop again when I need something. Highly recommend!
Wonderful. Purchased a lovely bottle of Whitley Neill Gin which was unavailable in the uk. Bought it for cheaper than inferior quality gins would have cost in the uk and really well packaged with good delivery tracking. First class.
I'm happy to report that I just received my Mortlach and Dalwinnie Winter Gold bottles. Many thanks to Jonas and the Fine Drams team for making this happen. You guys are great!!!
Received my Rum perfect packed and shipped fast , I will order again!
My first time ordering from fine drams , and im very happy, order arrived safely, ill order more.
If you order from UK this is a scam. Whilst it mentions orders outside EU may incure customs fees, it does not give you an idea of how much, and looking at other reviews, they are well aware of how much these could be. You pay extortionate postage fees for it to be held at customs where you are then sent a letter demanding almost the same price as original order (mine was £47 +£15 postage). I received a letter today almost 1 month after placing order demanding approx £46. Absolutely scams
They had a bottle of gin that I could not find anywhere else. Ordered and was shipped to Ireland where I received it very quickly and on time before Christmas. The bottle was extremely well packaged and arrived in perfect condition. Couldn't recommend them more highly.
The company is not transparent about it's pricing. It appears alongside other UK companies offering seemingly competitive prices. Only much deeper in their website do you find reference to custom charges that would be levied if bought from outside the EU.At no point in the actual buying process is their a warning to be aware of large additional custom costs. I was caught out by this when I bought a whisky (Glen Garioch 12) for the equivalent cost of £45 including £12.50 Parcel Force postage. Only when tracking the package I saw mention of a custom charge. A letter arrived stating I'd need to pay an additional £30 to release the item. I have obviously not proceeded and will now receive a refund minus the delivery cost. Please be aware of this problem and I really do think there should be a requirement for such companies to be obliged to make reference to the added cost during the buying process.
I have no picture to post because I have received nothing! Having placed an order with Fine Drams on 10 Oct I received an email stating that it was due to be with me between 18-23 Oct. The date came and went. Despite multiple chasing emails and communication on both Instagram & Facebook for an update on my order I was continued left on read with no reply. I eventually got a response from the ‘owner’ who stated I needed to pay some ridiculous hidden customs fees. They were unwilling to assist any further. Even when requesting a refund they stated they would return the moneys in 6 weeks, less they shipping costs. Customer satisfaction and service is evidently not an area of priority as they do not seem to care one iota once payment has been taken. Having had this first time experience strongly led me to question the validity of the company. I wish I had steered clear and gone with a known and reputable company, especially having now read similarly damning reviews on Facebook and Reddit to name but a few forums
Bought pair of hard found, single malt bottles at very reasonable price. The parcel was professionally packed and delivered as promised, with reliable tracking service. Order confirmation and response to an inquiry came within minutes, very credible customer service.
A very extensive online Whiskey shop with a lot of choice. Very fast delivery. And the products are very well packed for shipping. Payment is smooth. recommended!
Complete scam! I ordered 2 Gold Cock wiskey bottles and they shipped, yes they actually did, only the boxes!! A way to say ha-ha we scammed you!! DONT BUY! Edit: to be fair, they gave me a full refund after some back and forth and investigation with DHL. Still crap customer experience as I was looking forward for those bottles.
We found here exactly what we were looking for. We have ordered from Slovakia and our order was processed and delivered quickly and very well packed. We are very satisfied with the service. Thank you.
FineDrams.com is an online retailer known for its extensive selection of whiskies and spirits, catering to enthusiasts and collectors alike. The platform offers a wide range of products, from rare finds to popular staples, ensuring there's something for every palate and preference. A noteworthy aspect of FineDrams' service involves its shipping policy to Northern Ireland. Due to a misunderstanding or interpretation of the Northern Ireland Protocol, which keeps Northern Ireland within the EU Customs Union for goods, FineDrams currently groups Northern Irish buyers with those from Great Britain. This classification has led to a limitation wherein customers from Northern Ireland can only purchase up to two bottles of whisky at a time. This restriction contrasts with the more flexible policies applied to EU customers, stemming from the company's approach to customs and regulatory adherence post-Brexit. For Northern Irish whisky enthusiasts, this policy means navigating a buying experience that does not align with the region's unique customs status. The limitation on bottle purchases can be a significant inconvenience for those looking to buy in bulk or secure multiple bottles of limited editions. FineDrams.com stands out for its vast selection, user-friendly platform, and commendable customer service. However, the shipping policy for Northern Ireland highlights a complex area of Brexit's aftermath affecting consumers. Potential customers in Northern Ireland should be aware of these limitations when planning their purchases. It's an opportunity for FineDrams to review and potentially adjust their policies to better reflect the nuanced customs landscape post-Brexit, enhancing the buying experience for all their customers.
I ordered 2 bottles of Gin that wasn't available in the US anywhere. Process was easy, price was great and delivered as promised.
Fles whisky nergens te krijgen , maar wel bij FineDrams :-) Betaling eerst probleem i.v.m.storing PayPal en Ideal. Netjes te woord gestaan via email. Leveringskosten a 10 euro wel te hoog vind ik maar levering zoals beloofd!
Easy to order, timely delivery, arrived in a good condition, top quality Ararat Dvin brandy. Will definitely recommend. Cheers
Ordered a limited edition item and received normal version. now they expect me to ship back the bottle and lose 10 USD with no gain. Don't order from these asshats, instead order from any other site. these people will rip you off and expect you to return their overpriced liquor back. Not only do you lose your product if you do that, it is likely that they don't even give a damn about it and continue to leave the false advertising up.
Fine Drams is an online retailer specializing in a wide range of high-quality spirits, including single malt whisky, blended whisky, bourbon, rum, gin, cognac, and armagnac. With a commitment to providing customers with an extensive selection of fine drinks, the company caters to spirit enthusiasts and collectors alike. Their product offerings include both well-known brands and exclusive releases, making it a go-to destination for those seeking unique and premium options. The company operates a user-friendly website, finedrams.com, where customers can conveniently browse and purchase their favorite spirits. Fine Drams emphasizes global delivery, allowing customers from various regions to access their curated collection. With a focus on quality and variety, Fine Drams serves a diverse clientele, from casual drinkers to discerning connoisseurs looking to enhance their collections.
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