Fine Drams is an online retailer specializing in a wide range of high-quality spirits, including single malt whisky, blended whisky, bourbon, rum, gin, cognac, and armagnac. With a commitment to providing customers with an extensive selection of fine drinks, the company caters to spirit enthusiasts and collectors alike. Their product offerings include both well-known brands and exclusive releases, making it a go-to destination for those seeking unique and premium options. The company operates a user-friendly website, finedrams.com, where customers can conveniently browse and purchase their favorite spirits. Fine Drams emphasizes global delivery, allowing customers from various regions to access their curated collection. With a focus on quality and variety, Fine Drams serves a diverse clientele, from casual drinkers to discerning connoisseurs looking to enhance their collections.
Fine Drams generally receives positive feedback for its excellent service and extensive selection of spirits, with many customers praising the fast delivery and careful packaging of their orders. Reviewers highlight experiences of receiving their bottles intact and on time, often noting the competitive pricing compared to local options.
However, there are significant concerns regarding customer service and order fulfillment, with several customers reporting issues such as receiving incorrect bottles or experiencing delays without clear communication. Some reviews describe the pricing structure as misleading, particularly regarding customs fees for international orders. Despite these complaints, the majority of customers express satisfaction with their purchases and the overall shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 90 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 3.7 | 3 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 90 most recent reviews.
“My experience order was excellent, fast delivery and the packaging 👌 I order 3 bottles, came in a big box with bubbl...”
“Very poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 90 |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Fine Drams is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.2).
90 reviews of Fine Drams. Filter by what matters to you.
Ordered a bottle of single malt which arrived in the designated timescale however it was not the bottle ordered or described on the website. Despite repeated attempts to contact the company they have ignored all. Very poor customer service. Presently utilising credit card company to reclaim the purchase amount. Poor show Finedrams.
If you order from UK this is a scam. Whilst it mentions orders outside EU may incure customs fees, it does not give you an idea of how much, and looking at other reviews, they are well aware of how much these could be. You pay extortionate postage fees for it to be held at customs where you are then sent a letter demanding almost the same price as original order (mine was £47 +£15 postage). I received a letter today almost 1 month after placing order demanding approx £46. Absolutely scams
The company is not transparent about it's pricing. It appears alongside other UK companies offering seemingly competitive prices. Only much deeper in their website do you find reference to custom charges that would be levied if bought from outside the EU.At no point in the actual buying process is their a warning to be aware of large additional custom costs. I was caught out by this when I bought a whisky (Glen Garioch 12) for the equivalent cost of £45 including £12.50 Parcel Force postage. Only when tracking the package I saw mention of a custom charge. A letter arrived stating I'd need to pay an additional £30 to release the item. I have obviously not proceeded and will now receive a refund minus the delivery cost. Please be aware of this problem and I really do think there should be a requirement for such companies to be obliged to make reference to the added cost during the buying process.
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I have no picture to post because I have received nothing! Having placed an order with Fine Drams on 10 Oct I received an email stating that it was due to be with me between 18-23 Oct. The date came and went. Despite multiple chasing emails and communication on both Instagram & Facebook for an update on my order I was continued left on read with no reply. I eventually got a response from the ‘owner’ who stated I needed to pay some ridiculous hidden customs fees. They were unwilling to assist any further. Even when requesting a refund they stated they would return the moneys in 6 weeks, less they shipping costs. Customer satisfaction and service is evidently not an area of priority as they do not seem to care one iota once payment has been taken. Having had this first time experience strongly led me to question the validity of the company. I wish I had steered clear and gone with a known and reputable company, especially having now read similarly damning reviews on Facebook and Reddit to name but a few forums
Complete scam! I ordered 2 Gold Cock wiskey bottles and they shipped, yes they actually did, only the boxes!! A way to say ha-ha we scammed you!! DONT BUY! Edit: to be fair, they gave me a full refund after some back and forth and investigation with DHL. Still crap customer experience as I was looking forward for those bottles.
FineDrams.com is an online retailer known for its extensive selection of whiskies and spirits, catering to enthusiasts and collectors alike. The platform offers a wide range of products, from rare finds to popular staples, ensuring there's something for every palate and preference. A noteworthy aspect of FineDrams' service involves its shipping policy to Northern Ireland. Due to a misunderstanding or interpretation of the Northern Ireland Protocol, which keeps Northern Ireland within the EU Customs Union for goods, FineDrams currently groups Northern Irish buyers with those from Great Britain. This classification has led to a limitation wherein customers from Northern Ireland can only purchase up to two bottles of whisky at a time. This restriction contrasts with the more flexible policies applied to EU customers, stemming from the company's approach to customs and regulatory adherence post-Brexit. For Northern Irish whisky enthusiasts, this policy means navigating a buying experience that does not align with the region's unique customs status. The limitation on bottle purchases can be a significant inconvenience for those looking to buy in bulk or secure multiple bottles of limited editions. FineDrams.com stands out for its vast selection, user-friendly platform, and commendable customer service. However, the shipping policy for Northern Ireland highlights a complex area of Brexit's aftermath affecting consumers. Potential customers in Northern Ireland should be aware of these limitations when planning their purchases. It's an opportunity for FineDrams to review and potentially adjust their policies to better reflect the nuanced customs landscape post-Brexit, enhancing the buying experience for all their customers.
Ordered a limited edition item and received normal version. now they expect me to ship back the bottle and lose 10 USD with no gain. Don't order from these asshats, instead order from any other site. these people will rip you off and expect you to return their overpriced liquor back. Not only do you lose your product if you do that, it is likely that they don't even give a damn about it and continue to leave the false advertising up.
I placed an order with FineDrams in late Jan. 2023. The order was shipped promptly but had some issues as soon as it arrived in the US (the tracking showed it cleared customs but a day later it was on its way back to the sender with a return to sender designation). I noticed the shipping issue the day it occurred and reached out to FineDrams' customer service. I sent 4 emails as well as attempted to reach out to their social media accounts and I received no reply/assistance/refund over the course of 3 weeks. I am now currently working with my credit card company to dispute the charge and hopefully I can recover my money. I would advise against place any orders with Finedram. TLDR: I placed an order, never received it, and never received a refund. The merchant never reply to any contact attempts.
They ghosted me! After contacting them regarding my shipment that was misrouted by DHL, they told me to wait a week and if it didn’t get in track we would discuss a replacement order, they simply stopped responding to my emails and my order (valued near $400) never arrived. This, after downing thousands of dollars with them over the years. Strongly consider not giving these people your money because if something goes wrong they’ll just ignore you.
Not as cheap as you think, ordered a bottle of havana 15 year old rum as it was £129 as opposed to £142 in the uk only to find out it is now costing me a further £48.65 in excise duty, import vat and a cleatance fee. Be warned as its a fact that fine drams won't forewarn you
Absolutely terrible.they advertise white rabbit SALOON 120TH ANNIVERSARY SHOWING THE BOTTLE. then send you the bottle off.SPECIAL EDITION. Very very crafty company very clever way of misleading the public.just please beware of when buying jds white rabbit saloon 120th anniversary. Believe me you won't receive whats advertised.the guy was no help what so ever basically dident want to kno.ive learnt my lesson il only buy from the UK in future.and not little backstreet company's abroad.someone who knos about whiskey were its made how its made etc etc don't need to read a very long right up about the product.then right at the end put basically item advertised is not what youl get basically they send a substitute. You should put the picture of what your selling not what your not selling.i will expose this company for what they realy do all over social media and other sites until I get an outcome.instead of exscuses
I ordered a bottle of whisky two months ago. Was not told about extortionate shopping fees so was declined when I had to pay £32 to receive my £31 bottle of whisky. It’s now been back with Jonas from fine drams for ten days and I have no refund. He’s ignoring my emails. Don’t buy from here- he’s literally stolen my money and got his product back. I’m writing this review in hope that I actually get some communication with them.
My 3rd Order from Fine Drams in a month, first 2 no problems. 3 order a single bottle of Highland park cost £190 saving 10 on list price at highland Park. letter from Parcel force demanding £72.64 import duty, nothing mentioned on Fine Drams . thats more than 30% extra when using this site.
***My money has been refunded. But they still have not given an explanation as to what happened with my order.*** I have ordered from this website many times and the service has been good up until my last order. My tracking shows that my order was delivered however the details showed it being delivered to an address in Germany. I live in the United States. I have sent 4 emails to inquire as to the whereabouts of my order and the company has yet to even reply to me. It has now been a week and a half. I am incredibly disappointed in this company’s service!!! Bethany Meitzler
Fine Drams is an online retailer specializing in a wide range of high-quality spirits, including single malt whisky, blended whisky, bourbon, rum, gin, cognac, and armagnac. With a commitment to providing customers with an extensive selection of fine drinks, the company caters to spirit enthusiasts and collectors alike. Their product offerings include both well-known brands and exclusive releases, making it a go-to destination for those seeking unique and premium options. The company operates a user-friendly website, finedrams.com, where customers can conveniently browse and purchase their favorite spirits. Fine Drams emphasizes global delivery, allowing customers from various regions to access their curated collection. With a focus on quality and variety, Fine Drams serves a diverse clientele, from casual drinkers to discerning connoisseurs looking to enhance their collections.
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