Firestone is a tire and automotive service company that provides tire sales, installation, and automotive maintenance services. The company operates service centers that offer tire replacement, oil changes, brake services, and other automotive repair and maintenance solutions. Firestone serves both individual consumers and commercial customers through its network of retail locations and service facilities.
Firestone receives a mix of reviews, with many customers praising the service and tire quality. Reviewers highlight the excellent warranty coverage and outstanding emergency service, noting how the staff efficiently handled urgent situations like tire blowouts.
The convenience of the location and fair pricing also receive positive mentions, with several consumers appreciating the professional brake service and routine maintenance. However, there are complaints about mixed experiences, particularly regarding the speed of service and upselling tactics during oil changes. Some customers report that service quality can vary depending on the technician, leading to inconsistent experiences. Overall, while many appreciate the reliable service and knowledgeable staff, there are concerns about pricing and communication.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | — | 1,000 |
12 reviews of Firestone. Filter by what matters to you.
Smooth process from start to finish. Online appointment booking worked perfectly and they were ready for me when I arrived. New tires were installed quickly and properly balanced. Pricing was competitive and no surprise fees.
Bought tires here six months ago and had an issue with one. They honored the warranty without any hassle and replaced it free of charge. Appreciate businesses that stand behind their products.
Needed new tires urgently and they had exactly what I needed in stock. The staff was knowledgeable and helped me choose the right tires for my driving habits. Installation was professional and they even checked my alignment at no extra charge. Only downside was the wait time during peak hours, but the quality of work made it worth it.
Quick answers to the questions people ask most.
Firestone provides comprehensive automotive services including tire installation and repair, oil changes, brake services, wheel alignments, and battery replacement. They also offer transmission services, air conditioning repair, and general automotive maintenance and inspections.
Most Firestone locations are open Monday through Saturday from 7:00 AM to 7:00 PM, and Sunday from 9:00 AM to 5:00 PM. Hours may vary by location, so it's recommended to check with your specific store for exact operating times.
Yes, Firestone provides warranties on their tires that typically cover defects in workmanship and materials. The warranty terms vary by tire brand and type, with some offering road hazard protection and mileage guarantees.
You can schedule appointments online through the Firestone website, by calling your local store directly, or by visiting the location in person. Online scheduling allows you to select services, preferred times, and receive confirmation details.
Firestone accepts major credit cards, cash, and checks for payment. They also offer the Firestone Credit Card which provides special financing options and exclusive offers for automotive services and tire purchases.
Firestone offers a 90-day return policy on tires that allows customers to exchange tires if they're not satisfied with their performance. The tires must be in good condition with minimal wear for the return to be processed.
Yes, Firestone typically provides free estimates for most automotive repair services. You can request an estimate by visiting a location, calling ahead, or using their online tools for certain services.
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Had a tire blowout on the highway and they squeezed me in same day even though they were booked. The manager personally handled my case and they had me back on the road within an hour. This kind of customer service is rare these days. Definitely earned my loyalty.
Most Firestone locations have customer waiting areas with seating and amenities. For longer services, some locations offer shuttle services or can help arrange alternative transportation, though availability varies by location.
Firestone regularly offers promotional discounts, seasonal sales, and manufacturer rebates on tires and services. Customers can find current offers on their website, through email newsletters, or by asking at their local store.
Firestone is a tire and automotive service company that provides tire sales, installation, and automotive maintenance services. The company operates service centers that offer tire replacement, oil changes, brake services, and other automotive repair and maintenance solutions. Firestone serves both individual consumers and commercial customers through its network of retail locations and service facilities.
