Happy customer.
Happy customer.

Flava is an online grocery and food shopping platform based in the UK, providing customers with a convenient way to stock up on essential items and enjoy exclusive deals. The company offers a wide range of discounted grocery products, catering to individuals and families looking for affordable and accessible shopping options. Customers can take advantage of flexible payment plans, including unregulated credit agreements, to enhance their shopping experience. With a focus on customer satisfaction, Flava ensures next-day delivery for orders, allowing users to receive their groceries promptly. The platform is designed to accommodate various shopping needs, making it an ideal choice for budget-conscious consumers seeking quality products at competitive prices. By offering hundreds of discounted items and daily deals, Flava aims to simplify the online grocery shopping process for its users.
Flava receives a mix of feedback from its customers, with a significant portion expressing dissatisfaction. Many reviewers report unauthorized charges of £29.99 from their accounts, labeling the company as a scam and warning others to avoid it.
Complaints about fraudulent transactions and poor customer service are prevalent, with some consumers claiming they never even signed up for any services. On the other hand, there are positive remarks highlighting the delicious food and attentive staff, with some customers praising the excellent service they received. Despite the positive experiences, the overwhelming number of negative reviews regarding billing practices and product availability raises serious concerns. Overall, the sentiment leans heavily towards negative due to the alarming reports of unauthorized charges and customer dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 3 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy and straight forward to order”
“99 payment on my account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Flava is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).
500 reviews of Flava. Filter by what matters to you.
Happy customer.
It was quick and easy to order and browse
This company is absolutely disgraceful they prey on the vulnerable the cost of the hampers are way to high definitely over priced the codes NEVER work customer support is nonexistent please please stay away from this company I’ve informed trading standards about them hopefully they will get closed down absolutely disgusting. In several occasions I tried applying codes and then when I did add a code I was told that I hadn’t when I went back to look at the order the wasn’t there so when I reached I basically told it’s my fault how’s that right when it’s your website that’s caused the issues
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I actually really like this "FLAVA HOME" APPS. There is a massive range of items to choose from and they are also reasonably priced too.
I see at advertising
I had a problem with my bank card being blocked flava sent 5 messages over 5 weeks I found the time they gave me to sort out a payment very helpful could do with more meals to pick from and crisps part from that it’s a great web site and the payment plans are great too for when you need a shop until pay day 😊
Very good service
Easy application
A really easy app too use, Thanks everyone involved with this catalogue. Cant wait too receive my scooter.
ease of payment
Really easy to place your order
Excellent service and quick delivery.
Hi,I wrote a review saying I had money taken but didn't order anything but used Google to verify myself and don't think you will be able to find my account this way.Could you please look in to this if I send it by email instead.I need to know if anything has been bought so my bank can help as if it has someone has commited fraud and the bank need to report this Nothing has come to my home address at all and I need the money back to buy shopping for my terminally ill partner,if something has gone to another address then the occupants need prosecuting.Please help me sort this out as I'm very distressed and can't get through to customer service as nobody is available.
Being a single mum unable to work it really helps to stock up on items and spread the cost. Also my eldest is at uni so I stock up on unperishables and when she visits she goes back with a haul that saves her pennies.
Very happy with service and easy to use
Yes it was great just waiting for my goods now
Flava is an online grocery and food shopping platform based in the UK, providing customers with a convenient way to stock up on essential items and enjoy exclusive deals. The company offers a wide range of discounted grocery products, catering to individuals and families looking for affordable and accessible shopping options. Customers can take advantage of flexible payment plans, including unregulated credit agreements, to enhance their shopping experience. With a focus on customer satisfaction, Flava ensures next-day delivery for orders, allowing users to receive their groceries promptly. The platform is designed to accommodate various shopping needs, making it an ideal choice for budget-conscious consumers seeking quality products at competitive prices. By offering hundreds of discounted items and daily deals, Flava aims to simplify the online grocery shopping process for its users.
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