Service
Great service. Very easy platform. Well done.

Flava is an online grocery and food shopping platform based in the UK, providing customers with a convenient way to stock up on essential items and enjoy exclusive deals. The company offers a wide range of discounted grocery products, catering to individuals and families looking for affordable and accessible shopping options. Customers can take advantage of flexible payment plans, including unregulated credit agreements, to enhance their shopping experience. With a focus on customer satisfaction, Flava ensures next-day delivery for orders, allowing users to receive their groceries promptly. The platform is designed to accommodate various shopping needs, making it an ideal choice for budget-conscious consumers seeking quality products at competitive prices. By offering hundreds of discounted items and daily deals, Flava aims to simplify the online grocery shopping process for its users.
Flava receives a mix of feedback from its customers, with a significant portion expressing dissatisfaction. Many reviewers report unauthorized charges of £29.99 from their accounts, labeling the company as a scam and warning others to avoid it.
Complaints about fraudulent transactions and poor customer service are prevalent, with some consumers claiming they never even signed up for any services. On the other hand, there are positive remarks highlighting the delicious food and attentive staff, with some customers praising the excellent service they received. Despite the positive experiences, the overwhelming number of negative reviews regarding billing practices and product availability raises serious concerns. Overall, the sentiment leans heavily towards negative due to the alarming reports of unauthorized charges and customer dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 3 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy and straight forward to order”
“99 payment on my account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Flava is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).
500 reviews of Flava. Filter by what matters to you.
Great service. Very easy platform. Well done.
Don't bother to order anything from them orders just get cancelled for no reason then they still take payments from you which you have to keep on to them to get your money back.
Not actually received the order yet but the ordering process was easy and simple, looking forward to receiving it.
Very good service and very good quality goods I would recommend this site to anyone very good
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Very fast easy to use website very straight forward 👍 great products great for bad credit just great all round thanks flavs
Excellent communication
It’s great that you can spread the cost & ordering is really easy
So east to order able to pay over few weeks
The website was easy to use and experience was pleasant enjoyable.
All easy and fine
I was happy how quick it was and easy
The company had exactly what I was looking for. The pictures of the items were very clear and the prices were also displayed clearly. If everything is delivered within a reasonable time then I will be writing another review but so far, well done
Easy to navigate through other than having issues with banking, it was alright.
Fast and very convenient 👌 😌 👏 👍
Thank you very good goods and very convenient information thank you for helping me
Very easy to use also quick delivery
Flava is an online grocery and food shopping platform based in the UK, providing customers with a convenient way to stock up on essential items and enjoy exclusive deals. The company offers a wide range of discounted grocery products, catering to individuals and families looking for affordable and accessible shopping options. Customers can take advantage of flexible payment plans, including unregulated credit agreements, to enhance their shopping experience. With a focus on customer satisfaction, Flava ensures next-day delivery for orders, allowing users to receive their groceries promptly. The platform is designed to accommodate various shopping needs, making it an ideal choice for budget-conscious consumers seeking quality products at competitive prices. By offering hundreds of discounted items and daily deals, Flava aims to simplify the online grocery shopping process for its users.
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