So far so good easy to use website
So far so good easy to use website

Flava is an online grocery and food shopping platform based in the UK, providing customers with a convenient way to stock up on essential items and enjoy exclusive deals. The company offers a wide range of discounted grocery products, catering to individuals and families looking for affordable and accessible shopping options. Customers can take advantage of flexible payment plans, including unregulated credit agreements, to enhance their shopping experience. With a focus on customer satisfaction, Flava ensures next-day delivery for orders, allowing users to receive their groceries promptly. The platform is designed to accommodate various shopping needs, making it an ideal choice for budget-conscious consumers seeking quality products at competitive prices. By offering hundreds of discounted items and daily deals, Flava aims to simplify the online grocery shopping process for its users.
Flava receives a mix of feedback from its customers, with a significant portion expressing dissatisfaction. Many reviewers report unauthorized charges of £29.99 from their accounts, labeling the company as a scam and warning others to avoid it.
Complaints about fraudulent transactions and poor customer service are prevalent, with some consumers claiming they never even signed up for any services. On the other hand, there are positive remarks highlighting the delicious food and attentive staff, with some customers praising the excellent service they received. Despite the positive experiences, the overwhelming number of negative reviews regarding billing practices and product availability raises serious concerns. Overall, the sentiment leans heavily towards negative due to the alarming reports of unauthorized charges and customer dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 3 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy and straight forward to order”
“99 payment on my account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Flava is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).
500 reviews of Flava. Filter by what matters to you.
So far so good easy to use website
I didn't have a phone I was using a tablet so it's come in handy buzzing
I’ve been using Flava for months love it. Easy payments make life that little bit easier
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Great service
Everything was simple to follow. Easy to check out, and staff was helpful on the phone.
Good value for money and great credit options
Amazing service
I have ordered from this company before, but then moved home. I have sorted out my new address and i used them again and I was pleased with the price of certain items. I would highly recommend anyone to order from them. Thanks Paul
I would definitely recommend this company it’s way to use and weekly affordable payments
Ordered 2 curries other day and wow was amazing great flavours good portions chipattis are masive. friendly staff came early aswell all in all heat experience thanks guys
I looked at this website under good faith with what they said that you could purchase items like you purchase items like you can from places like Amazon, not once did they say that you are signing up to a subscription! I have been all over this dodgy website to try and cancel my account that I HAD to create, and there is NOWHERE where I could cancel my account, if there was then I would have cancelled my account there and then but I swear they have done that on purpose so they can rip people off! At the moment I am signed off work due to long-term sickness as I'm waiting on a operation, and I set money aside for me to get to hospital but this company have taken that money and now I can't get to my operation I've told them thus and they have shown absolutely no compassion whatsoever, as they have told me that I will have to wait 35 days for the money to go back to my account because according to them it's a voided transaction but it isn't they have TAKEN my money and I've had this confirmed by my bank, so they should be refunding me which as everyone knows takes 3-5 working days but they won't! I've noticed that they have only replied to the positive reviews and not the negative reviews not even offering people who have left negative reviews any help in resolving there complaint and that should tell you what you need to know about this so called company! They are basically taking money of people under false pretenses and not helping them when they do! If you were thinking about signing up to FLAVA I would think twice before you do, I'm not telling you what to do with your money I'm Just trying to save you getting ripped off like I did and others havr done.
I haven't even ordered anything yet. Lucky I didn’t . just read the terms and conditions of the 12 week unregulated agreement . What they fail to inform you, is that you have to pay the first 6 weeks off so they can get to know you as a customer. It’s not a credit agreement at all if they hold the items while you pay it off 😆 stay away
I ordered from this company a few times. Never had a problem items picked and delivered quickly. Easy to set up and payments taken. Was all fine until the last order which DPD have said was delivered and never was. Flava have been of no help and just keep giving me the date it was delivered. Items nearly two weeks later have still not been received and still getting told nothing they can do as delivered. They are now trying to take payment for the next installment. Think it's bad that Flava will just take DPDs word for it and not help the customer. Don't use this company
Absolute joke of a company, ...crap start to finish.advatises once 1st payment paid then item shall be posted 🤣 1week pass 2,3,6 🥱 joke so contacted them complained then item finally posted. It was for daughter birthday was able use few hours on the day then went dead. Won't charge.... tried calling....no reply tried emailing.... Get no where weeks latef still not resolved but was great at responding when enquiring about applying T beginning.only way will get somewhere is take legal action I think
Be careful. They set me up with a credit account and have 3 times tried to take 29.99£ from the bank. After they had tried to check it again and order some things a pop up appears saying they will not deliver to NI among others. They take the bank details before telling you this. I would assume some employee would have had a little sense and checked addressed before trying to lift money. Anyways I was lucky as my bank thought it was fraudulent and blocked the payment and reported them
Flava is an online grocery and food shopping platform based in the UK, providing customers with a convenient way to stock up on essential items and enjoy exclusive deals. The company offers a wide range of discounted grocery products, catering to individuals and families looking for affordable and accessible shopping options. Customers can take advantage of flexible payment plans, including unregulated credit agreements, to enhance their shopping experience. With a focus on customer satisfaction, Flava ensures next-day delivery for orders, allowing users to receive their groceries promptly. The platform is designed to accommodate various shopping needs, making it an ideal choice for budget-conscious consumers seeking quality products at competitive prices. By offering hundreds of discounted items and daily deals, Flava aims to simplify the online grocery shopping process for its users.
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