fantastic and quick response to a…
fantastic and quick response to a missing item...cannot fault the customer service. 5 star service

FOCO is a leading online retailer specializing in officially licensed fan gear for sports enthusiasts. The company offers a wide range of products, including apparel, accessories, footwear, and collectibles for major sports leagues such as MLB, NFL, NBA, NHL, and MLS, as well as college teams and national teams. Customers can find a variety of items, from clothing and home decor to unique collectibles like bobbleheads and BRXLZ figures, catering to fans of all ages. FOCO’s target market includes dedicated sports fans looking to express their loyalty to their favorite teams and players through high-quality merchandise. By providing a diverse selection of fandom-themed products, FOCO aims to enhance the fan experience, ensuring that customers can find the perfect items to showcase their team spirit. The company's website, foco.com, serves as a comprehensive platform for fans to shop and stay updated on new product releases and special offers.
FOCO receives a mixed response from customers, with many praising the excellent customer service while others express frustration over order issues. Reviewers frequently highlight the helpfulness and professionalism of staff members like Nikki and Julie, who provide timely assistance and resolve problems effectively.
However, a significant number of complaints center around order fulfillment, with customers reporting undelivered products and poor communication regarding pre-orders. Some express dissatisfaction with the lack of phone support, relying solely on email for assistance. Additionally, issues with exchanges and refunds due to inaccurate product measurements have left several consumers disappointed. Overall, while FOCO showcases strong customer service, the persistent order-related problems detract from the shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 100 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 2 |
| Dec 24 | 4.2 | 29 |
| Jan 25 | 4.4 | 26 |
| Feb 25 | 4.3 | 20 |
| Mar 25 | 3.4 | 5 |
| Apr 25 | 4.2 | 5 |
| May 25 | 5.0 | 5 |
| Jun 25 | 1.0 | 7 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“(Reason behind the cancellation my son had already bought the same thing) excellent courteous customer service”
“I reached out to their customer service and the auto-bot responded that I wont receive my pre-order until AUGUST 22nd”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.2 out of 5 (fair) | 3.0 out of 5 (fair) | −13% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: FOCO is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.0).
100 reviews of FOCO. Filter by what matters to you.
fantastic and quick response to a missing item...cannot fault the customer service. 5 star service
They exceeded my expectations. Please doing business with them and I’d recommend using them. Quality of good excellent.👌 👌👌
I’ve had a few issues with the package coming in broken, but their customer service is top notch and has made the experience absolutely amazing. No hesitation, sent me another one and got it done and I don’t have to wait long for a reply from them. I’ll absolutely be buying from this company again.
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Unfortunately my package got lost in transit but I reached out to customer service and Nikki was so helpful! They thankfully sent me a new one on them! Will definitely order from here again!
They took care of my order and were able to make it right, great customer service. They value their customers and have great contact with them.
When constructing the Tottenham Hotspur Stadium Toy, we could not find the stickers. I reached out to Customer Service (George) who promptly and efficiently shipped out the stickers we could not find. Excellent service!
Amazing customer service. Professional service by a lovely member of staff who promptly sorted out a situation for myself. Would definitely recommend this company. Regards Julie Simmons
The wrong item was shipped. Customer service responded by email and shipped the correct item at no charge. I was very appreciative.
Great website, awesome products, and their customer service is really unparalleled. Even during the busy holidays, customer service was on hand to resolve problems and take care of issues. Very good experience. Highly recommended!
There was a small issue with the shirt I ordered, I contacted CS and they immediately initiated a response and sent a replacement. Will order again from Foco!
They are very quick at responding to emails and they really helped out!!!!
I would rate the rate the FOCO customer a 29 out of 10. It was an A+ in professionalism, quickness in responding, and positive response in helping with my issue. Nikki was so helpful in helping with my issue. So a big shout out to the FOCO customer service staff in being excellent with their help. The great FOCO customer service along with their FOCO products of great selections of sports items is truly a great place to shop for sports gear. Many Thanks!
Their customer service team responds quickly and addresses issues fairly. A pleasure to do business with!
Will definitely order from them again. The resolved a situation swiftly and professionally.
I ordered my dad dodgers slippers that were unfortunately stolen from my porch. With the holidays being right around the corner, I was busy getting other things taken care of and wasn’t able to send an email until a couple days ago. FOCO was very helpful and persistent with helping find a solution. They were generous enough to understand my frustration and sent me the gift again along with next day shipping. I am very grateful for their kindness and will not hesitate to shop here again.
Customer service was Top notch!. The order got goofed up, I notified them and they rectified the situation immediately.
FOCO is a leading online retailer specializing in officially licensed fan gear for sports enthusiasts. The company offers a wide range of products, including apparel, accessories, footwear, and collectibles for major sports leagues such as MLB, NFL, NBA, NHL, and MLS, as well as college teams and national teams. Customers can find a variety of items, from clothing and home decor to unique collectibles like bobbleheads and BRXLZ figures, catering to fans of all ages. FOCO’s target market includes dedicated sports fans looking to express their loyalty to their favorite teams and players through high-quality merchandise. By providing a diverse selection of fandom-themed products, FOCO aims to enhance the fan experience, ensuring that customers can find the perfect items to showcase their team spirit. The company's website, foco.com, serves as a comprehensive platform for fans to shop and stay updated on new product releases and special offers.
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