You won't get your order
Product never delivered. They are passing the buck as usual. Don't order from them. You wont get it.

FOCO is a leading online retailer specializing in officially licensed fan gear for sports enthusiasts. The company offers a wide range of products, including apparel, accessories, footwear, and collectibles for major sports leagues such as MLB, NFL, NBA, NHL, and MLS, as well as college teams and national teams. Customers can find a variety of items, from clothing and home decor to unique collectibles like bobbleheads and BRXLZ figures, catering to fans of all ages. FOCO’s target market includes dedicated sports fans looking to express their loyalty to their favorite teams and players through high-quality merchandise. By providing a diverse selection of fandom-themed products, FOCO aims to enhance the fan experience, ensuring that customers can find the perfect items to showcase their team spirit. The company's website, foco.com, serves as a comprehensive platform for fans to shop and stay updated on new product releases and special offers.
FOCO receives a mixed response from customers, with many praising the excellent customer service while others express frustration over order issues. Reviewers frequently highlight the helpfulness and professionalism of staff members like Nikki and Julie, who provide timely assistance and resolve problems effectively.
However, a significant number of complaints center around order fulfillment, with customers reporting undelivered products and poor communication regarding pre-orders. Some express dissatisfaction with the lack of phone support, relying solely on email for assistance. Additionally, issues with exchanges and refunds due to inaccurate product measurements have left several consumers disappointed. Overall, while FOCO showcases strong customer service, the persistent order-related problems detract from the shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 100 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 2 |
| Dec 24 | 4.2 | 29 |
| Jan 25 | 4.4 | 26 |
| Feb 25 | 4.3 | 20 |
| Mar 25 | 3.4 | 5 |
| Apr 25 | 4.2 | 5 |
| May 25 | 5.0 | 5 |
| Jun 25 | 1.0 | 7 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“(Reason behind the cancellation my son had already bought the same thing) excellent courteous customer service”
“I reached out to their customer service and the auto-bot responded that I wont receive my pre-order until AUGUST 22nd”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.2 out of 5 (fair) | 3.0 out of 5 (fair) | −13% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: FOCO is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.0).
100 reviews of FOCO. Filter by what matters to you.
Product never delivered. They are passing the buck as usual. Don't order from them. You wont get it.
I went on FOCO to pre-order 2 FOCO cowboy hats on May 20th. No response and no update from the company about where I am in the process of receiving the pre-order. I reached out to their customer service and the auto-bot responded that I wont receive my pre-order until AUGUST 22nd! What in the world??? What kind of sense does that make? I just had a FOCO ad in my feed stating quick order and quick delivery of FOCO cowboy hats. WHAT??? Then what the heck is the use of a pre-order?? I tried to ask that question with customer service, their robo-response, your preorder will be available August 22nd. I usually LOVE Foco product and I am definitely a frequent customer without problem but, based on this purchase, I have lost all confidence with the presale BS and the customer service bot they have working for their company. SO SAD and DISAPPOINTED.
Company has bad customer service. Only deals with email. Some people don't use email. Should be a phone # where you can communicate with someone.
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Julie in customer service refused to process an exchange or refund for a product that does not fit per the supposed measurements they claim on the website. I know what size I wear and the measurements on their website does not measure accurately. I will be filing a complaint with the BBB and leaving negative feedback all over social media for deceiving customers and not willing to make it right.
I asked a question about an order I place and they took it upon themselves to go ahead and cancel the order. I did not ask for the order to be cancelled. Now I lost out on the discount code I used. This was my first order and it will be my last
Avoid purchasing any product from FOCO. (Absolutely No customer service, yet they take your money) Order#ECFC2012905
if I could give the customer service experience less than I would. I placed an order on April 17 received it somewhere around the middle of May and started emailing. we paid extra for expedited shipping obviously didn’t receive it in time. I emailed to exchange our sizes not to get a refund. They have a 30 day exchange policy, but we barely got our items within the 30 day mark of ordering them we definitely haven’t had them for 30 days Although we understand policies, if you can’t make exceptions when things go wrong not on the customer side this is not a company. I will be supporting again.
I have to say I am quite disappointed with how their customer care service representative, Julie, handled my returns situation. I've purchased from FOCO multiple times, as I collect merchandise from Ohtani. Out of the many orders I made last year (many of which took over 6 months to arrive), I wasn't satisfied with a single product. Hence I reached out to customer service care to get my product returned, and something for everyone to keep in mind of: 1. When you purchase the product, you are responsible for paying 20+ dollars in shipping 2. When you return the product, you are ALSO responsible for paying the return shipping. With most retailers, return shipping is provided, I guess FOCO hasn't really kept up to date on this. Furthermore, when I expressed frustration with this policy, Julie from customer service simply replied: Hello, We do apologize but this is our policy. Thank you --Julie What a total lack of empathy from a customer care representative. Even if I end up paying for my own returns, this sort of response holds really poor sentiment for customers, especially your highly retentive ones. Shameful.
Ordered over two weeks ago, item was NOT a preorder and showed in stock. After not hearing anything, I reached out for a status. I was then informed there was no stock and I was refunded. No coupon code offer, no explanation as to why I had to reach out to find this out. They seemed content to keep my money as long as was permissible. My first and last attempt to do business with them.
Im a loyal customer of Foco since I collect bobblehead. This time I purchased 2 Boston Celtics bobblehead, it was advertised as 8inches then eventually it was 6inches. I was disappointed cause I’ve been waiting for this for 6months was so excited then eventually got disappointed. Customer service Julie told me they don’t offer Return Shipping label for this? As if I was the one at fault. I wasn’t sure if she’s new employee. Her experience assisting me wasn’t helpful was so upset about the outcome. Hopefully someone I could reach out
Horrible customer service and you can't call in, they make you pay to return... my order was late and I didn't need it anymore so I wanted to return it and they charge me a return fee smh so I lost money messing with them never again and also they acting like they can't find my return after 7days of it saying they received so im still waiting on my money back actually DONT ORDER FROM THEM!
Na noite de hoje segunda feira dia 24/02/2025 realizei uma reserva via site paguei via pix, porém ao chegar na loja foco aluguel de carros João Pessoa não pode continua com minha locação pois o calção foi realizado por terceiros que estava comigo presente, porém após análise fui informado que não poderia ter minha reserva concluída pois não foi aprovado o débito no cartão, porém o valor pago no site não retornou de imediato o que me impossibilitou de fazer uma nova reserva ou até mesmo procurar uma outra locadora. Fui prejudicado por uma política da empresa que faz análise porém não informa o motivo da negativa, até ai entendo a política de privacidade de dados porém a empresa reter meu dinheiro não é justo pois eles cobram antes e na hora de devolver tenho que esperar uma prazo que pode chegar até 72horas.
You can't call the company. I paid two times for returns and got the same product which I returned. Not spending any more money on the companies mistakes. I don't care how cheap they are I will never use them and hope many other people with my issues would do the the same.
So right around December 22/23 I ordered a Buffalo Bills women’s Sherpa one piece Pajama set for my wife for one more “ last minute gifts”. The “order” arrived about 8 days later and actually turned out to be a totally different item all together, it was a Buffalo Bills helmet Lego/puzzle which was much cheaper than the pajamas that I paid for. I had no choice but to email this company because they have ZERO phone support. A few days later they replied saying they will ship the original item out with 2 day shipping right away. It is now January 15 and nothing from them, no more email responses or anything. I even threatened to turn them into the Attorney General’s office and the BBB and still no response. Terrible “ company “. Probably some scammer operating out of his mother’s basement!
We received what is definitely counterfeit merchandise. Our Chicago Bears comforter set says "Ravens" all over instead of Bears.
Terrible company. Ordered a week before Christmas for a gift to my mother. Guaranteed by the 24th. Nothing showed, no notification. Emailed to see where it was and said it never shipped. Was told they’ll send it out asap. Week and a half later, nothing. Email again “we are helping people from dec 31-Jan 1st and will get to you when we can”. Emailed 2 days later, “helping people from Jan 1-Jan 2 will get to you when we can”. Finally hear from someone 3 days later, “should we just cancel the order”. Not to mention 1 of the 2 items were a free pair of slippers for spending so much on their site. Say they resent the order, no tracking information and a message “let us know if you need anything”. Do anything you can to avoid this joke of a company.
My son was bought the dortmund lego set. Once he started building it he realised that not all the parts were there. Contacted customer services who took an age to reply. When they did respond I was told that the faulty set could not be returned and replaced if the bags had been opened!!!!!!!!! Of course the bags were opened as that's how he found the pieces were missing!!! I didn't want to keep the set i wanted to return it to be replaced!! So instead I was told we'd have to count the pieces and let them know what parts were missing there are thousands of pieces in this set!!!! So cheers for that Nikki!!! The replies are unnecessary and patronising. I would definitely read all the negative reviews before purchasing from this company. I'd never buy from them again! Awful customer service
I ordered from FOCO December 9th, 2024, and they kept saying my order was on its way. Of course it was promised to arrive well in time for Christmas. My whole Christmas was ruined because my order never arrived and was unable too give my grandkids their gifts and I felt awful and they were so disappointed. OK, now I kept getting E-Mails saying it’s on the way. So today December 31st, I received an E-Mail stating the shipment was cancelled and the item wouldn’t be coming at all💔💔 I’m so unhappy with this company I can’t tell you. Please listen, do NOT purchase items from FOCO EVER they do not care about their customers what so ever
Really poor experience. I ordered a pair of slippers as a Christmas gift but discovered they were two inches smaller than other slippers of the same size and couldn't possibly fit. I contacted customer service to advise of the fault and request an exchange for another pair, yet despite long and unnecessary communication, which included photos being sent of the clear sizing issue, the advisor would not cover the return shipping. Bizarre and absurd experience. Would not recommend.
If you don't live in the US, don't order from here. I'm on the 3rd shipment for the same item to Canada and I don't know what's going on, but they can't seem to get it together and it never makes it past preparing shipment status. I legit ordered stuff from europe that came here within 1 1/2 weeks. Us to Canada shouldn't take 20+ days
FOCO is a leading online retailer specializing in officially licensed fan gear for sports enthusiasts. The company offers a wide range of products, including apparel, accessories, footwear, and collectibles for major sports leagues such as MLB, NFL, NBA, NHL, and MLS, as well as college teams and national teams. Customers can find a variety of items, from clothing and home decor to unique collectibles like bobbleheads and BRXLZ figures, catering to fans of all ages. FOCO’s target market includes dedicated sports fans looking to express their loyalty to their favorite teams and players through high-quality merchandise. By providing a diverse selection of fandom-themed products, FOCO aims to enhance the fan experience, ensuring that customers can find the perfect items to showcase their team spirit. The company's website, foco.com, serves as a comprehensive platform for fans to shop and stay updated on new product releases and special offers.
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