Frost Estate Agents is a Hertfordshire-based real estate agency that specializes in buying, selling, renting, and letting properties in St Albans, Harpenden, and surrounding villages. The company offers a range of services tailored to meet the needs of homeowners, landlords, and prospective tenants. Their website provides access to a comprehensive property listing, allowing clients to find their ideal home or investment opportunity based on specific criteria such as location, price, and property type. Targeting both residential and commercial clients, Frost Estate Agents aims to facilitate smooth transactions in the property market while providing expert guidance throughout the process. With a focus on customer satisfaction, the company emphasizes transparency and professionalism in its dealings, ensuring that clients receive the support they need whether they are looking to buy, sell, or rent a property in Hertfordshire.
Frost Estate Agents receives a mixed response from customers, with many expressing dissatisfaction regarding service quality and pricing. Reviewers frequently cite poor company performance, highlighting issues such as inconsistent pricing advice and inadequate property brochures.
Complaints about maintenance problems, like broken appliances and mold, further contribute to the negative sentiment. However, there are some positive remarks, particularly about Frosts Purley, where customers appreciate timely communication and a personal touch during challenging situations. Additionally, Frosts Woburn Sands garners praise for its excellent selection of plants and helpful staff. Despite these positives, the overall sentiment leans heavily towards disappointment, with many customers feeling let down by the company's service and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.1 | 8 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | 4.0 | 1 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“So the facts: * inconsistent advice about price * very poor brochure”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 67 out of 100 | — | 8 |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Frost Estate Agents is #5 of 5 on overall rating in this group.
8 reviews of Frost Estate Agents. Filter by what matters to you.
Over a year ago
So the facts: * inconsistent advice about price * very poor brochure. Pictures missing, and those published sellers photographs when they had been explicitly asked not to do this * inaccurate floor p... See more
Over a year ago
Frosts Purley were on time and on the ball for all the communications and had a real personal touch in the process, thanks for making a challenging time so much easier , well done !
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When you are woking two jobs and paying a lot of your wages for such a small rental you dont expect to have to deal with a, Broken freezer,broken oven door ,mould all over ceiling in bathroom . All concealed when viewing the property .they then have the cheek to say they are keeping your deposit .what a joke .
So the facts: * inconsistent advice about price * very poor brochure. Pictures missing, and those published sellers photographs when they had been explicitly asked not to do this * inaccurate floor plan, a whole room was missed off the plan! * no feedback on enquiries, visits or their marketing strategy or activities. Extremely poor professional conduct. I could not recommend this company
Frosts managed 10 properties for our company. We have now removed them as our Agent. We are making a FORMAL COMPLAINT through their complaints procedure, The Ombudsmen and taking legal action for A VERY POOR SERVICE & Liable. We hold an EXCELLENT TRUSTPILOT RATING Frosts have 33% ONE STAR. AVOID AT ALL COSTS
Frosts Purley were on time and on the ball for all the communications and had a real personal touch in the process, thanks for making a challenging time so much easier , well done !
Thank you Frosts Woburn Sands for nurturing our passion for gardening with your excellent selection of plants. Our special thanks to Sheena who assisted us yesterday to find particular plants we were looking for and then going the extra mile to help us right through to checkout.
This company is absolutely annoying. The landlords have already asked for the highest possible price, and this company listed the property at that price, letting it go to the highest bidder, thereby undermining the market for their own benefit. The way they make money for their family is absolutely disgusting. For instance the landlords ask £1500 per month for 1Bedroom flat and these guys push the viewer to go for offer even more than £1700 Per month
Frosts are very good for property rental - utterly useless on the sales side.
Frosts agents st albans handled the letting of our property for several years but failed to let us know when the tenant was leaving therefore leaving us with a shortfall of six weeks - very unprofessional - and then told us that the price was too high and it was all our fast even though they set the rent in the market ..then backtracked and even passed us on to another office in marshalswycke .. very unprofessional & very cutthroat do not trust this people cost us nearly £1000 .
Frost Estate Agents is a Hertfordshire-based real estate agency that specializes in buying, selling, renting, and letting properties in St Albans, Harpenden, and surrounding villages. The company offers a range of services tailored to meet the needs of homeowners, landlords, and prospective tenants. Their website provides access to a comprehensive property listing, allowing clients to find their ideal home or investment opportunity based on specific criteria such as location, price, and property type. Targeting both residential and commercial clients, Frost Estate Agents aims to facilitate smooth transactions in the property market while providing expert guidance throughout the process. With a focus on customer satisfaction, the company emphasizes transparency and professionalism in its dealings, ensuring that clients receive the support they need whether they are looking to buy, sell, or rent a property in Hertfordshire.
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