Gas Connections is a specialized service provider focused on commercial gas connections and gas meter installations in the UK. Catering primarily to businesses and charities, the company offers a tailored approach to guide clients through the complexities of securing new gas connections and meters. With a commitment to impartiality, Gas Connections prioritizes the needs of its clients over energy suppliers, ensuring competitive pricing and efficient service. The company assigns a dedicated account manager to each client, who oversees the entire process from initial inquiry to completion. This personalized service is designed to streamline the installation process, helping clients navigate the often high costs associated with commercial gas meter installations. Gas Connections leverages its extensive industry experience to deliver fast turnaround times while maintaining a focus on customer satisfaction and quality service.
Gas Connections receives high praise from customers for their prompt and professional service, with many highlighting the efficiency of the gas meter removal process. Reviewers appreciate the clear communication and timely execution, often noting that the team keeps them informed throughout the job.
Positive comments emphasize the helpfulness of the staff, particularly David, who is frequently mentioned for his knowledge and support. However, a few customers express frustration with unprofessionalism, citing instances of ineffective communication where calls and emails went unanswered, leading to wasted time. Additionally, there are concerns about missed appointments, which detracted from an otherwise positive experience. Overall, Gas Connections is viewed favorably, but there are areas for improvement in customer communication and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 25 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“After a very difficult and extensive search trying to track down a Gas supplier who could assist us in removing a gas...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gas Companies.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 25 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 291 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 33 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | 30 |
Bottom line: Gas Connections is #1 of 5 on overall rating in this group.
25 reviews of Gas Connections. Filter by what matters to you.
Over a year ago
Gas Connections were very helpful and completed our on time and as promised. Very helpful bunch and would use them again.
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After a very difficult and extensive search trying to track down a Gas supplier who could assist us in removing a gas meter, I finally found Gas Connections. From start to finish their service has been second to none. Thanks to them our project can move forward. I highly recommend Gas Connections and will be using them again in the future as and when required.
Gas Connections were very helpful and completed our on time and as promised. Very helpful bunch and would use them again.
We wasted a lot of time with Gas Connections. Initial call and consultation could not be more promising and helpful but it all went downhill. Emails and calls were not returned, messages lost, to eventually (with a push) conclude our job wasn’t what the company could do, many days after. Knowledgeable in some areas but without professional communication ethics or customer care. Do not recommend.
Informed of progress from day one advised completely as to what was needed prior to gas meter removal. Stated a date for the removal and the gas engineer phoned when he was on his way. Emailed next day to ask if the works had been completed and if any issues. After enquiring with a few companies 100% made the right choice excellent service and cost. Just wish my utility supplier was half as professional. (Thanks Dave)
The request for work was acted upon promptly, I was kept fully informed of progress and job carried out to my complete satistaction.
On time professional job well done
Absolutely seamless experience. From first getting in contact with David at Gas Connections to having my gas meter fully removed. Communication was spot on, there were no issues or glitches, and everything happened at a good pace. Thanks for making it pain free.
I booked a gas meter removal and to make sure it could be carried out on the day ot was supposed to be done, I started the process 6 months in advance. We needed to do building work, which was dependent on not having the gas meter. Engineer's visit was confirmed for today between 8am and 12pm and he didn't turn up, neither did i get an explanatory phone call. The offices are now closed for holidays, for another 4 days, so I cant even hope for an earlier solution. This is causing me a huge amount of financial and time loss. Not acceptable. I am updating the above review, as it would not be just to give an so negative one, when the was an enormous positive too. After I review and also left a message and email for the office, I got email from David, who was still on holiday, but insisted the complaint immediately. Although the engineer was booked for the 1st, he confirmed that de didn't attend but could offer no explanation. David rebooked the appointment for the 5th and this time the engineer did turn up and removed the meter. Throughout this process David has been extremely helpful and informative, going the extras mile, so a huge thanks for that
Gas connections were quick to respond to our quotation request, and unlike other companies assessed our requirements accurately in a no nonsense approach. Works were scheduled and completed in a very timely manner. Highly recommend!
Good service initially,with arrangements but waited a very long while for work to be finely finalised and completed.Dissatisfied with waiting so long for completion.
The engineer arrived on time to remove our gas meter and was polite, friendly and efficient. We are perfectly happy with the service from this company.
David and the team were great from start to finish with the removal of an old gas meter, and were fair on pricing compared to one some of the gas provider charge to remove a meter.
Gas Gonnection team were very helpfull and supportive,especialy Mr.David
Helpful and knowledgeable. Understand commercial needs and works to that.
Having had an air source heat pump installed, I wanted to cease having gas. There’s not much advice on the internet & I happened to come across this company. I cannot thank Dan enough for his knowledge & for helping me through the minefield of terminating my gas supply. The company returns the meter to the supplier & so no further gas charges are incurred by me. Totally professional company & would highly recommend. Thank you.
David Cooksey was very helpful and knowledgeable and nothing was too much trouble. I would recommend them to anyone needing help with an upgraded gas meter and supply connection, they know what they're talking about.
Extremely efficient service from Dan Warner. The work was carried out on the day as planned. Dan kept me informed at every stage. Very honest and reliable service.
Dan at Gas Connections was great. He helped and was very efficient even during the lock down. Thanks
Gas Connections is a specialized service provider focused on commercial gas connections and gas meter installations in the UK. Catering primarily to businesses and charities, the company offers a tailored approach to guide clients through the complexities of securing new gas connections and meters. With a commitment to impartiality, Gas Connections prioritizes the needs of its clients over energy suppliers, ensuring competitive pricing and efficient service. The company assigns a dedicated account manager to each client, who oversees the entire process from initial inquiry to completion. This personalized service is designed to streamline the installation process, helping clients navigate the often high costs associated with commercial gas meter installations. Gas Connections leverages its extensive industry experience to deliver fast turnaround times while maintaining a focus on customer satisfaction and quality service.
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