Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
Gas Fast receives high praise for its efficient service and friendly staff, with many customers highlighting the professionalism of the engineers during boiler installations and annual services. Reviewers frequently mention the promptness and tidiness of the workers, contributing to an overall positive experience.
However, there are notable complaints regarding customer service and communication, with some consumers feeling misled about eligibility for government schemes and expressing frustration over unresolved issues with their boilers. A few reviews also raise concerns about the company's practices, suggesting that some customers feel pressured to leave positive feedback. Despite these criticisms, the majority of feedback reflects satisfaction with the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 354 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 4.4 | 7 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 4.1 | 9 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻”
“I had my boiler fitted 2 years ago and all been fine up until recently”
354 reviews of Gas Fast. Filter by what matters to you.
They Rang me up out the blue and after explaining the new boiler scheme to me we made an appointment a few days later for them to check our boiler set up etc. I waited in as planned for our appointment only for them not to turn up at all with no notice. Cowboys!
Just had gas fast come and give us a quote. He did inform us that we had to sign up straight away as the quote does not stand after that. Instead of wasting his & our time not to bother as waiting on other quotes to come in. This was not conveyed on the telephone by the sales person who called me. However, we are looking to replace our boiler. We do not use pressured companies. Plus he was 45mins late for the appointment. Be careful guys
Gas Fast offers quality boilers, and efficient services. I highly recommend them.
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Had new boiler and new radiator with pipework fitted. Had no contact from an electrician that was supposed to call me nearly 2 weeks ago. The radiator doesnt even get hot at all. Been on the phone everyday for a week just to be told "we'll chase it up" So ive spent thousands and cant even be bothered to finish the job.
1st boiler service after installing the boiler last year, the engineer rang to let me know when he would be arriving and how far away he was - only in a few minutes as the boiler is only 1 yr old - he explained what he had done and all was fine
Brilliant boiler service. The engineer was just on time, polite, knowledgeable and even put up with a fussy 9 week old puppy. He bled a couple of radiators too in addition.
Fast and efficient, very amenable guys
This is such a bad experience from these people the gas engineer only left the gas supply pipe hand tight I told them we could smell gas they said if it gets worse we will send you a number to call in an emergency didn't receive this so we eventually got the number called and was told switch of gas immediately and they will send a engineer he came out and to his disbelief found the problem the after care was nil the after care nil I've now paid and found out I've over paid by a lot wish id gone to British gas I am trying to get my 2 week cool off period and get it taken out
I initially wanted to just repair my boiler but upon inspection, Gas Fast has noticed some issues that'll most likely happen in the future as my boiler is really old. So I took the suggestion to totally replace it with a new one. Honestly the best decision I made because their boilers are of such high quality. Can already visibly experience how it's so much better than my previous boiler. Thank you so much, Gas Fast! Will recommend you for sure.
Badly needed to replace my boiler and brother suggested I go to Gas Fast. From the initial call to the actual installation, everything went smoothly. The staffs are so polite, answering all my questions and giving me advice on how to properly take care of my new boiler. It works so much better than my previous one. Thank you so much, I will recommend to friends for sure.
Great team, the installers were helpful and accommodating all day explaining everything to us. Office called to check we were happy with the new boiler, kept us informed all the way. Cant fault the service provided.
Salesman called regarding a new central heating unit main points comes with a Fernox FT1 Omega filter from a british company - Ideal in Hull ready for newly mentioned hydrogen in gas supply 10 years guarentee only £4000 I learned purchase Fernox filter from Screwfix - £84 with 25 year guarantee purchase central heating from Screwfix - £1100 with 7 year guarantee GasFast would have received a trader's discount of about £300 making the cost £800 or direct from Ideal in Hull - circa £600 with 10 year guarantee Generous fitting cost £400 Total cost - circa £1300 Profit £2700 - 68% this is the noisiest boiler I have ever purchased most basic ( cheap ) thermostat Ideal from Hull ( Google rating 2.9 ) is German-owned albeit they did say everything is made in this country. Hmm!!! the thermostat is very basic ( cheap ) professionals in my area do not recommend The next step is that Gas Fast will probably solicit 5 star reviews for payment to try and bury the negative ones - just look down the list.
Had my boiler installed yesterday by Gas Fast, i had to leave a review with the fantastic experience i had. Everyone one in their team who i spoke with were really helpful and accommodating. The job was quite a big one but the installers really got stuck in and completed it all in the day, they explained how to use the new Halo thermostat which is really nice. Thanks to everyone for a great service.
Absolute shambles, boiler fitted... started to leak within half an hour of installation. 4 weeks later had to call them again for another leak. Had to wait 6 days for another installer to arrive to rectify the issue. due to the delay there was approximately £1000 worth of damage to appliances under the boiler and cupboards etc. when asked how they intend to rectify the issue they said we dont cover the damage as per your contract. DO NOT USE
Had a new boiler fitted last week and cant fault the service, house has never been warmer, everyone i spoke with was really helpful and the installers were excellent.
Do not get a boiler fitted with these they give you all the bull that you boiler and radiator are 50% and the new boiler is 96% efficient they charge you a arm and leg you have loads of calls off then then when something goes wrong that doesn’t want to know I had boiler fitted in 2 day they left the old flue smashed up in back which they left on new decking no sheets to cover new carpet and I got 2 radiator that are boiling and 3 radiator that are cold I phone 4 times but I’m still waiting after 4 day now to sort they problem out as they were all working till they fitted new boiler which cost£5000 they don’t want to know as soon as they get your money go else where it be cheaper and better service
Great Job done by Gas Fast, new boiler installed when we wanted. Turned up on time and worked hard all day, james explained everything to me throughout the job and left our home clean and tidy. Really impressed and would highly recommend.
Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
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