Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.1	349	100%		● Low

4.1 / 5 overall

349 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.6
12-month avg: 4.5
All-time: 4.1
Category avg: 4.4

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health Insurance.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
General & Medical This company	4.1 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	3.7 out of 5 (good)	3.8 out of 5 (good)	+13%	349
Rula	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	2.6 out of 5 (poor)	4.6 out of 5 (good)	—	1,000
Canada Pharmacy	4.3 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.6 out of 5 (good)	4.2 out of 5 (good)	—	100
Amicafarmacia	1.1 out of 5 (poor)	100 out of 100	—	—	—	—	100
Dr. Max	1.8 out of 5 (poor)	100 out of 100	—	—	—	—	100

Bottom line: General & Medical is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 3.7).

George Davies

1 review

Aug 1, 2025

Featured

Fair pricing and good cover

Compared a few companies, G&M offered the best balance of comprehensive cover and a fair price.

Report

Marry Histon

1 review

Jul 31, 2025

Featured

good service

chuffed with how G&M handled my query. Dead easy to sort out.

Report

Stephen T

1 review

Jul 30, 2025

Featured

Ethan was friendly and knowledgeable…

Ethan was friendly and knowledgeable and, from the outset, he made what could have been a difficult subject (my not wanting to renew) very easy to discuss. He made me almost feel like signng up again!

Report

James Johnson

1 review

Jul 28, 2025

Featured

Fantastic Experience

I had a fantastic experience overall with G&M, right from the initial quote stage through to a recent claim. All my questions were answered by the sales team. They never made me feel rushed or pressured. When it came to making a claim for some physiotherapy, the claims team was extremely helpful and efficient throughout.

Report

Jessica Wilson

1 review

Jul 26, 2025

Grateful for the Support

The claims team was incredibly supportive and made the entire process so much easier than I anticipated. When I first realised I had to make a claim, I was quite stressed, imagining endless forms and phone calls. However, from my very first contact, the G&M team were patient, understanding, and walked me through every single step. They clarified exactly what information was needed, helped me coordinate with my GP for notes, and even followed up on my behalf when there were delays.

Report

Mike Thurston

1 review

Jul 25, 2025

Brilliant member service by Sanum

During a 24 hr "emergency2 Sanum pulled out all the departments' stops and sorted it out very very well And was charming about it..

Report

Kym Boulton

1 review

Jul 25, 2025

5***** for Damian

As a Corporate Benefits Consultant, I work with a number of Insurance providers and would like to personally thank Damian (team leader). Damian has been invaluable helping with administration duties and claims of my clients and always performs tasks with efficiency and to a great standard. Thank you Damian!

Report

Jack Maynard

1 review

Jul 24, 2025

Great Service

Ethan provided outstanding customer service for myself whilst putting my sports insurance in place to give me peace of mind to go forward. He looked into my policy and got back to me in a timely manner whilst explaining insurance jargon in simple terms. I would highly recommend.

Report

Olivia Jones

1 review

Jul 24, 2025

Got me sorted quickly

Was worried about a long wait but G&M got me seen by a specialist really quickly. That’s what you pay for.

Report

Amara Vale

1 review

Jul 22, 2025

Exceeded expectations

Their service went above and beyond what I expected.

Report

Oliver Wright

1 review

Jul 18, 2025

Peace of mind

Knowing I have medical cover gives me such peace of mind.

Report

Tasalla Shaiyen

1 review

Jul 15, 2025

Prompt response

Prompt response, issue resolved first time round. Really pleased with service.

Report

Sophie Brown

1 review

Jul 12, 2025

Friendly and professional

The customer service team were friendly and highly professional.

Report

HazeI Ford

1 review

Jul 10, 2025

Good!

I'm honestly so impressed with the level of care and efficiency. Highly recommend.

Report

Chloe Smith

1 review

Jul 8, 2025

Top notch service

Every interaction I've had with G&M has been positive. Their staff are genuinely helpful and knowledgeable.

Report

Mr Phil M

1 review

Jul 7, 2025

Poor Response, not what we're paying for, a third rate service

Here I am on day 8 after submitting my request to see a specialist via the claims portal and it still hasnt had a decision. G&M advise it might take 5 working days to have your claim processed... NOTHING takes 5 working days in the digital age. That harks back to postal mail . Imagine , if you were diagnosed with something really worrying, but believed your premium private health insurance would get you a scan or to see a Consultant within a week. Well it might do , but it won't be with General & Medical . Buck up your ideas General & Medical. If only you were as efficient in actually delivering your service as you are taking the money for it . (Late edit) after posting this review they responded at 17.15....funny that .

Report

Aisha Khan

1 review

Jul 1, 2025

Excellent Support

The team was incredibly patient with all my questions. They made sure I understood everything before I committed to anything, which was really reassuring.

Report

KenL

1 review

Jun 30, 2025

Good service from General & Medical

My call was answered promptly Sanum, who answered the phone, was very helpful. She quickly understood the query and was able to provide answers and direct me onward to further useful sources of information. Overall, an unrushed, efficient service from a kind and pleasant person.

Report

Jocelyn Parks

1 review

Jun 28, 2025

Fair enough

Got G&M cover maybe 18 months back. Had one small claim that needed sorting. Bit of a faff but it was paid out fine. Fair enough.

Report

Charlotte Brown

1 review

Jun 26, 2025

No complaints

Switched over to G&M last year. Policy seems clear enough, covers what I need. Haven't used it but no complaints so far.

Report

Month	Average	Reviews
Sep 24	4.3	6
Oct 24	3.3	4
Nov 24	5.0	3
Dec 24	3.0	2
Jan 25	4.7	3
Feb 25	3.7	3
Mar 25	4.4	14
Apr 25	4.4	16
May 25	4.8	20
Jun 25	4.5	16
Jul 25	4.7	16
Aug 25	5.0	1

General & Medical reviews & trust report

General & Medical has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 278 positive reviews

Top complaintsof 62 negative reviews

How it compares

Reviews