Georgia Power is an electric utility company that provides electricity generation, transmission, and distribution services to customers throughout the state of Georgia. The company operates as a regulated public utility, maintaining electrical infrastructure and delivering power to residential, commercial, and industrial customers. As part of the Southern Company system, Georgia Power serves as one of the largest electric utilities in the southeastern United States.
Reviewers generally appreciate Georgia Power for its reliable service and effective power restoration, often highlighting their long-term satisfaction as customers. Many note that outages are rare and quickly resolved, with one customer praising the dedication of linemen during severe weather.
The mobile app is also well-received, allowing users to monitor energy usage and manage payments conveniently. However, some consumers express frustration with the automated phone system, which can make reaching a representative challenging. Additionally, there are complaints about rising rates and issues with estimated billing that can lead to unexpected charges. While the service quality is generally high, the customer experience could benefit from improvements in communication and billing processes. Overall, Georgia Power maintains a positive reputation among its users.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 227 |
12 reviews of Georgiapower. Filter by what matters to you.
Had an issue with estimated readings that resulted in a huge catch-up bill. Took several calls to get it sorted out, but they did eventually adjust it fairly. The actual service delivery is solid, just wish the billing was more consistent.
The service is reliable but the rates seem to increase every year. I understand inflation but it's becoming difficult to budget for utilities. The customer service representatives are helpful when you can reach them.
Tried to get information about their solar programs but the process was confusing and the representatives weren't very knowledgeable. Eventually went with a third-party installer. They need to improve their renewable energy options and education.
Quick answers to the questions people ask most.
Georgia Power provides electric utility services including residential and commercial electricity supply, energy efficiency programs, and renewable energy options. They also offer services like power outage restoration, meter reading, and energy management solutions.
You can report power outages through the Georgia Power mobile app, by calling 1-888-891-0938, or by visiting their website. The online outage map also allows you to check current outages in your area and estimated restoration times.
Customer service is available Monday through Friday from 7:00 AM to 7:00 PM. Emergency services for power outages and gas leaks are available 24/7 year-round.
You can pay your bill online through their website, via the mobile app, by phone, by mail, or at authorized payment locations. They also offer automatic payment options and budget billing programs.
To start or stop service, you can call customer service at 1-888-660-5890 or complete the process online through your Georgia Power account. You'll need to provide identification, contact information, and desired service dates.
Georgia Power offers various energy efficiency programs including rebates for ENERGY STAR appliances, home energy audits, and weatherization assistance. They also provide commercial and industrial energy efficiency programs for businesses.
Your bill shows your account information, billing period, energy usage in kilowatt-hours (kWh), rate schedule, and total charges. The bill also includes comparisons to previous months and energy efficiency tips to help manage costs.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
If you smell gas, leave the area immediately and call Georgia Power's emergency line at 1-877-4-GAS-LEAK (1-877-442-7532) from a safe location. Do not use electrical switches, phones, or create any sparks near the suspected leak.
Yes, Georgia Power offers renewable energy programs including solar energy options for residential and commercial customers. They have community solar programs and also provide information about rooftop solar installations.
Georgia Power offers several assistance programs including budget billing, payment arrangements, and the Low Income Home Energy Assistance Program (LIHEAP). You can contact customer service to discuss available options based on your situation.
Georgia Power is an electric utility company that provides electricity generation, transmission, and distribution services to customers throughout the state of Georgia. The company operates as a regulated public utility, maintaining electrical infrastructure and delivering power to residential, commercial, and industrial customers. As part of the Southern Company system, Georgia Power serves as one of the largest electric utilities in the southeastern United States.
