Gexa Energy is a retail electricity provider that offers energy solutions to residential and commercial customers. The company provides various plans and services, including fixed-rate and variable-rate electricity options, as well as renewable energy choices. Gexa Energy operates primarily in deregulated energy markets, allowing customers to select their energy supplier.
Gexa Energy receives a mix of feedback from its customers, highlighting both strengths and areas for improvement. Many reviewers appreciate the affordable rates and efficient service, with several noting the ease of setup and transparent pricing.
Positive experiences with customer care are frequently mentioned, indicating that Gexa values its customers and provides responsive support. However, some consumers express disappointment regarding service reliability, particularly during outages, where responses were perceived as slow and unclear. Additionally, issues with billing accuracy and delays in transitioning from previous providers have been reported. Overall, while Gexa Energy offers competitive pricing and decent service, there are notable concerns that could affect customer satisfaction.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 227 |
12 reviews of Gexa Energy. Filter by what matters to you.
I switched to Gexa Energy because of their low rates. While I’m satisfied with my bill, I had to wait on hold for a long time when I needed assistance. They need to improve their customer service response times.
I love the low rates Gexa offers, but I had an issue with my billing statement being incorrect. They resolved it quickly, but it left me feeling uneasy about their billing accuracy.
While I've enjoyed the affordable rates with Gexa, their website can be confusing at times. I had trouble finding my account details, but the rates make up for the hassle.
Quick answers to the questions people ask most.
Gexa Energy provides a variety of electricity plans for residential and business customers, including fixed-rate and variable-rate options.
You can reach Gexa Energy customer service by calling their toll-free number or through their website's contact form.
Customer service representatives are available Monday through Friday from 8 AM to 8 PM Central Time.
You can sign up for a Gexa Energy plan online through their website or by calling their customer service for assistance.
Yes, Gexa Energy offers a mobile app that allows you to manage your account, view usage, and pay your bill conveniently.
Gexa Energy provides several payment options, including online payments, automatic bank drafts, and payment by phone.
Gexa Energy's cancellation policy may vary by plan, so it's best to review the specific terms in your service agreement or contact customer service for details.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
There may be early termination fees from your current provider if you switch to Gexa Energy before your contract ends; check your existing contract for details.
Gexa Energy provides online account access where you can view your energy usage and billing history to help you monitor your consumption.
Yes, Gexa Energy offers plans that include renewable energy sources, allowing customers to choose greener options for their electricity needs.
Gexa Energy is a retail electricity provider that offers energy solutions to residential and commercial customers. The company provides various plans and services, including fixed-rate and variable-rate electricity options, as well as renewable energy choices. Gexa Energy operates primarily in deregulated energy markets, allowing customers to select their energy supplier.
