Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.5	1,000	100%	+0.3	● Low

4.5 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 1.8▲ 0.3
12-month avg: 1.7
All-time: 4.5
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Booking	Trend	Reviews
Goldcar RentalThis company	4.5 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	3.9 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Routes Car Rental	3.4 out of 5 (fair)	100 out of 100	3.6 out of 5 (good)	2.4 out of 5 (poor)	2.4 out of 5 (poor)	—	1,000
GO Rentals New Zealand	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.4 out of 5 (good)	4.5 out of 5 (good)	—	1,000
Lava Car Rental	4.6 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,000
Wiber Rent a Car	4.6 out of 5 (good)	67 out of 100	4.8 out of 5 (good)	4.8 out of 5 (good)	3.8 out of 5 (good)	—	998

Bottom line: Goldcar Rental is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.0).

Andrea Ferri

1 review

May 17, 2024

Terrible Experience with Goldcar - Poor Customer Service and Lack of Transparency

I had one of the worst car rental experiences of my life with Goldcar. I booked a car for a road trip in Sicily from May 7 to May 14, 2024 (7 days), paying approximately 340 euros in advance. During the flight to Palermo, I lost my physical credit card necessary for picking up the vehicle, but I had the same credit card virtually ready for payment. Despite this, the Goldcar staff in Palermo categorically refused this option and any alternative forms of payment (debit card, cash, prepaid card), showing a complete lack of empathy and assistance. They didn’t even explain why they could only accept the physical card when they just needed the card number and the cardholder's name (something that the company I eventually used later accepted without issue). I want to emphasize that in no prior communication was this detail mentioned, and I had booked with the KEY&GO option, which supposedly did not require a security deposit. Even here, the clarity in communication was poor since at the counter, they told me I would still need to pay a 100 euro deposit. Despite my repeated complaints and refund requests for a service paid for 7 days, of which I did not even use an hour, Goldcar ignored my messages and did nothing to resolve the situation, continually giving me standard responses without attempting to look into the matter. I lost 340 euros for no reason, and my travel experience was ruined. In the end, I had to turn to another company, SRC, which accepted my virtual card without any problem and allowed me to salvage part of the trip. So, I ended up paying for another rental on top of the one with Goldcar. Goldcar has shown a complete lack of respect for its customers and a significant lack of empathy. I would never recommend this company to anyone and hope others avoid finding themselves in my same situation. Rating: 1 star (if I could, I would give 0 stars)

Report

Month	Average	Reviews
Aug 24	1.0	1
Sep 24	1.0	2
Oct 24	3.0	2
Nov 24	1.0	1
Dec 24	—	0
Jan 25	—	0
Feb 25	—	0
Mar 25	1.0	4
Apr 25	2.0	4
May 25	3.0	4
Jun 25	1.4	7
Jul 25	1.0	3

Goldcar Rental reviews & trust report

Goldcar Rental has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 436 positive reviews

Top complaintsof 47 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Tutto storto

Une honte nous avons réservé et payé le…

🚨Scam‼️Don’t rent from here it’s a scam

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Routes Car Rental

GO Rentals New Zealand

Lava Car Rental

Wiber Rent a Car

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Mi hanno lasciato a piedi

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Loueur aux pratiques fallacieuses

fraud and disrespect for customer rights

Terrible Experience with Goldcar - Poor Customer Service and Lack of Transparency

goldcar rental 2023

They've kept my money!

We hired a car at Bari airport for the…

About Goldcar Rental

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