Precisione e Gentilezza del personale
Precisione e Gentilezza del personale

Goldcar Rental is a car rental service that specializes in providing affordable vehicle hire options to customers seeking cost-effective transportation solutions. With a focus on delivering competitive pricing, Goldcar offers a range of vehicles suitable for various travel needs, making it an attractive choice for both leisure and business travelers. The company operates online, allowing customers to easily browse and book their desired vehicles through its user-friendly website. Targeting individuals and families looking for budget-friendly car rental options, Goldcar Rental emphasizes convenience and accessibility. Customers can benefit from online discounts and promotional offers, enhancing their overall rental experience. By offering a straightforward booking process and a diverse fleet of vehicles, Goldcar aims to meet the demands of a wide audience seeking reliable transportation at the best possible rates.
Goldcar Rental receives a mixed response from customers, with many praising the good service and helpful staff, particularly noting easy pick-up experiences. Reviewers appreciate the quality of the vehicles, often describing them as nearly new and well-maintained.
However, significant complaints arise regarding hidden fees and unexpected requirements, such as the need for an International Driving Permit, which has led to frustration and financial loss for some customers. Issues with staff attitude, particularly at certain locations, are also highlighted, with reports of unhelpful or rude service. Delays in vehicle pick-up and poor communication further contribute to dissatisfaction. Overall, while many customers enjoy a smooth rental experience, the negative feedback regarding hidden costs and inconsistent service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 2.0 | 4 |
| May 25 | 3.0 | 4 |
| Jun 25 | 1.4 | 7 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent service throughout apart from the extra insurance they try and make you take out, they should just add it t...”
“This is possibly the worst service I’ve ever received from any company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.9 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Goldcar Rental is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.0).
500 reviews of Goldcar Rental. Filter by what matters to you.
Precisione e Gentilezza del personale
21 dias sem problemas! Retirada do veículo bem tranquila e pratica devido a agência e o veículo ficarem dentro do próprio aeroporto, veiculo entregue em bom estado, não deu problemas na viagem, atendentes prestativos, sistema de retirada e entrega sem muita burocracia. Experiência muito boa.
A great experience
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Con la prenotazione online e stato facile s ritirare la macchina scelta.
ritiro veloce e facile. consigli preziosi. riconsegna rapida
Ok, ottima esperienza
I always use this company in Italy and Spain. Everything worls smoothly everytime. Friendly staff, fair prices for the cars, great service. Keep up this level of service. Thank you.
All was cool, without stress
This is the third time I have rented a car with you. I couldn't use the key and go machine because the lady at the counter had blocked the collection of the keys. I had to wait a good half hour for the lady at the counter to ask me what had happened even though she saw that I couldn't collect the keys. The other colleague at the counter had gone to get coffee and was therefore not present. When my turn finally came, the clerk at the counter asked me what my address was because I had 2 profiles open and she just wanted to check. All this would have been possible simply by writing me an email or asking me before making me wait half an hour in front of her!!!! This time I am not satisfied with the service. The car had very worn tires and was not clean.
Esperienza fantastica complimenti al personale
The Goldcar office at the Airport works very well and user friendly. We have got a car with all explanations needed and minimal paper work.
Excellent everywere you see!
Excellent service friendly staff and they do have baby seats if required many thanks
Easy, quick and efficient. Absolutely recommended. I rented a vehicle at Catania airport, desk is outside Terminal, in the space dedicated to Rent a Car, closed to the parking.
Pretty straightforward and seamless car hire. Car worked well staff very amicable only two negatives, car was carrying a lot of body damage. And secondly didn’t see office times (may have missed it in small print somewhere) was fortunate enough that flight wasn’t delayed any longer as they would have closed. Not sure what we would have done if that had happened.
Assistenza alla consegna
Půjčené auto vonělo novotou. Rychlé půjčení i rychlost obsluhy při vrácení. Depozit vrácen ještě ten den. Faktem je, že jsme půjčovali mimo sezónu.
Goldcar Rental is a car rental service that specializes in providing affordable vehicle hire options to customers seeking cost-effective transportation solutions. With a focus on delivering competitive pricing, Goldcar offers a range of vehicles suitable for various travel needs, making it an attractive choice for both leisure and business travelers. The company operates online, allowing customers to easily browse and book their desired vehicles through its user-friendly website. Targeting individuals and families looking for budget-friendly car rental options, Goldcar Rental emphasizes convenience and accessibility. Customers can benefit from online discounts and promotional offers, enhancing their overall rental experience. By offering a straightforward booking process and a diverse fleet of vehicles, Goldcar aims to meet the demands of a wide audience seeking reliable transportation at the best possible rates.
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