Restaurant ambience is always good
Restaurant ambience is always good . Food is on the mediocre side for the price you are paying unfortunately, service is always good . Need to improve on the dishes.

Gordon Ramsay Restaurants is a globally recognized collection of dining establishments led by Michelin-starred chef Gordon Ramsay. With over 80 locations worldwide, the company offers a diverse culinary experience that caters to a wide range of tastes and occasions. Its portfolio includes high-end venues such as Restaurant Gordon Ramsay in London, as well as more casual dining options like Bread Street Kitchen. The company targets food enthusiasts and individuals seeking exceptional dining experiences, from fine dining to relaxed meals. In addition to its restaurant offerings, Gordon Ramsay Restaurants provides various services, including event hosting, private dining, gift experiences, and culinary masterclasses. Customers can explore and book tables through the company's website, which showcases the different restaurants and their unique atmospheres.
Gordon Ramsay Restaurants receive a mixed reception from diners, with a notable number of negative experiences overshadowing the positives. While some customers praise the quality of food and exceptional service, particularly at locations like Heddon Street Kitchen, many others express disappointment with their meals and the overall dining experience.
Common complaints include cold food, tough steaks, and issues with service, such as long waits for tables and unexpected charges on bills. Reviewers also mention a lack of attention to detail, with some feeling that the restaurants do not live up to Gordon Ramsay's high standards. Despite the occasional positive experience, the overall sentiment leans towards dissatisfaction, highlighting a need for improvement in both food quality and service consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 192 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.7 | 3 |
| Nov 24 | 4.0 | 2 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.3 | 3 |
| Apr 25 | 3.0 | 1 |
| May 25 | 1.3 | 4 |
| Jun 25 | 3.5 | 2 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 192 most recent reviews.
“My husband and I and couple of friends visited the Heddon street kitchen twice, we had the best experience by far fro...”
“I didn't want to go to any of his restaurants while in Vegas but my friend insisted”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 2.9 out of 5 (fair) | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | −23% | 192 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Gordon Ramsay Restaurants is #1 of 4 on overall rating in this group.
192 reviews of Gordon Ramsay Restaurants. Filter by what matters to you.
Restaurant ambience is always good . Food is on the mediocre side for the price you are paying unfortunately, service is always good . Need to improve on the dishes.
I paid 36.00 for a pub burger with truffle fries at Caesars AC. I was disgusting like a dried up hockey puck. The burger sauce had no favor and Gordon Ramsey would gag on it if he ever tasted it. The fries were cold and the lettuce was so wilted.
We have just returned from Heddon Street Kitchen where we had the beef Wellington experience. Unfortunately the main meal was not to our liking. However the service was exemplary. I would particularly like to thank Fioneza who really took the time and interest in us to make sure that we left the restaurant feeling cared for and happy. We could clearly tell that this was so important to her and and a true sign of a great restaurant. We will definitely be back and this really is down to her - so massive thank you Fioneza
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Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 58% are 1–2★.
We booked a tablet for 4pm on 20.12.21 for my boyfriend's birthday, I called as we were running late. They held our table for us. We preferred a booth table, asked on the off chance, they without hesitation moved us and the table was ready before we even sat down. We couldn't have asked for better service and the food was devine. A gentleman serving us discreetly (my partner doesn't like a fuss) delivered a desert to our table without our knowledge with 'Happy Birthday' piped in chocolate. I can not recall his name but please do pass our thanks over to him. Only thing I would recommend is to go for their offer as it more expensive by not taking it but this was our error.
Booked a table for my sons birthday and Xmas eve. When I made the booking I asked and was told our dog was fine to come along. Walked through the hammering rain to get to the restaurant to be told by the waitress in barely legible English that they don't take dogs, I explained we had booked with the dog for them to ask another who said the same. They said they would get the manager who came out and said they do allow dogs but not ours as it was massive, again in worse English than the last one. I explained it is actually classed as a medium dog and as he could see it sat without moving all the time we were there. I asked him why and he said the other customers wouldn't be safe. I explained that it was a £3000 pedigree Hungarian Vizsla that had had another £2000 spent in its training and as he wasn't wearing a face mask over his disgusting looking beard, he was more of a danger to the customers than my dog. The irony of all of this was, every restaurant we passed in Covent Garden was packed In here, 1 table of 3 people, if my dog did eat them it would barely fill him up. Being a Gordon Ramsay place you expect some level of professionalism, not 3 staff who could barely converse with the customers and had less brain cells between them than the dog. Shake Shack was packed, waited 20 mins and had great burger in the market and they even did dog meals and treats. Poke your dirty looking little 2nd rate burger bar.
Giving the 1 star as I can't write my review without giving 1. Gordon Ramsay should visit some of "his" restaurants. The reviews are awful!! Bar & Grill in London 5th December. We travelled from Hull for wedding anniversary meal. Absolutely awful. Husband had food poisoning from this place and that ruined our time in London. Poor Grosvenor Square got the little he ate. Absolutely disgrace. The waiters fob you off with any excuse if you complain!!! They don't care. Undercooked meat. Cold vegetables. Hard lumps of bone marrow in the gravy (waiter said it was normal). They'd basically put a dead baby chicken on my plate smothered in pesto. Where do they get these 'chefs' from? The full lot of waiting staff are a joke. No customer service in sight. Talking and laughing at customers. Over £300 the visit cost us in fuel (Hull/London) etc... should have dined at Greggs or Costa and stayed in Hull. Still... the 1 star is for the memory. Was that bad I'll never forget it. Not a fan of Gordon anymore. He quite clearly has nothing to do with all these restaurants and if he has got something to do with them, other than his name being lit up, I'd take my name off them until you get a new chef and trained staff that act with empathy and kindness and don't act like they're still at kindergarten. Roll on next year, we've booked an all you can eat Sunday lunch in Hull for £25. Cant wait.
The Narrow by Gordon Ramsey We had booking with frend of mine for Sunday 24 of October. We were welcomed by two nice ladies and sitted on table with nice vew at the river. The restauant was almost full still the atmoshere was piecful and relaxed. Our waiter - Emanuele did great job - quick and yet unobtrusive. Freiandly chat contributing the entiere atmosphere. The food was great as well as the drinks. Definitely a place which we will be visiting frequently in the futre
We were seated on a table for 4 , we had pre booked for 6 of us , seated next to a draughty window, until we complained , we were charged for three bottles of wine we only had two had to sort that out, the bill was over six hundred for six of us and there was nothing we had to eat that warranted that price , perhaps they not expecting return customers, when asked if Gordon was coming they laughed and said no it has to be spot on when he’s there ?
We went there for sunday lunch for grandsons 17th birthday. The restaurant was cold as were the vegetables which we sent back. Waited half hour for meals but no offer of bread or anything while we waited. Mens toilet was minging. Cant imagine gordon Ramsey eating here or if he ever has. A ordinary uninspiring restaurant with top restaurant prices. We had the roasts which were luke warm and the rest had burgers which all agreed were just ok. Definitely never going back
Visited the Reading branch at the Oracle. Slightly disappointed at wait times and especially annoyed at people who turned up after us getting served their food first! Wondering if this was why our food was cold. Cant fault the customer service but the shift manager tried to fob us off with feeble excuses, expecting us to eat the sub standard food, but at least it was replaced with a warm meal. Not sure if we'd return, may be better on a week day when there's less chaos amongst volume of staff on a Saturday.
I went to the restaurant in Reading and I can say the food and service was excellent and couldn’t be faulted. The food was so good and came very well portioned. I believe our experience was made even better by the service the staff gave in particular one waitress who I believe went by the name Sophia. Even though she was not our waitress she answered all the questions we had at the time with great enthusiasm and a warm smile. Very friendly staff, which just added to our experience!
Heddon Street Sunday Roast shocker Roast Beef Sunday dinner dreadful nothing tasty about this dish beef bland vegetables bland and under cooked roast potatoes- when asked for mustard was handed a empty bottle of squeeze Colman’s English ( class act ) Won’t rush back but suggest Gorden quickly checks on the quality of the beef
Went to Heddon St Kitchen after the theatre & table booked for 5.39, turned away at 5 & told to return at 5.30, had two young children with us! Roast dinner was really poor, bland & supposed to be be aged beef… would not return…. Very disappointed ☹️
Went to Gordon Ramsay Street kitchen ,Covent Garden,London .Very disapppointing.Burger was very small and had no flavor. Good onion rings, but they were served as a starter even though we wanted them with the burger. Waitress insisted that they were always served like that, even though the menu called it a side order. The Coca -cola was without a fizz, and all the Windows and Big door was open so we were freezing and had to eat in our overcoats! Will never go again. , and should just have left and gone to burger King instead!!
I went to the narrow by Gordon Ramsay, in Limehouse, and my experience was exactly as expected. Service was delightful from the hostess to the waiters, food was delicious (had the cod) and the ambience was lively yet relaxed and nice. We sat at a table overlooking the river and it was a really good experience.
We went to the Gordon Ramsey Pub & Grill in Caesar's Palace. I ordered the Maine lobster pot pie. I was very disappointed. There was a 1 cm of liquid (that was very runny like water) and 1/8 of a lobster claw chopped up along with a few peas and some tiny cubed carrots ( looked like a poor man's soup in an institution) topped with puff pastry. The flavour was lack lustre. I expected a mouth watering meal and at the very least a thicker sauce with a fair amount of lobster. Looked like the chef scraped the pot . It was NOT worth the 40 dollars. I was very let down. Definitely not up to Ramsey's standards. He should check it out asap.If you go please order the prime rib roast or beef wellington as it appears they only cook their beef with pride. Such a shame Lynn
I chose Gordon Ramsay’s Mayfair restaurant for my engagement dinner I was using a steak experience voucher. When we walked in it was kinda busy but not too bad it took 30 minutes for our free champagne to come. We then ordered our food the starters were excellent which was misleading. The steaks came my partner ordered medium / well done it came rare, both steaks were covered in charcoal and tasted like it there was no flavour there whatsoever. We complained to the waitress and she told the chefs and they stood there looking at us and nothing was done. The desserts came I had previously booked a special dessert with “Congratulations” on the plate this didn’t happen and again my partner got the wrong order she asked for a chocolate tart and got strawberry cheese cake. By the end of this I was so upset they ruined a romantic evening I couldn’t be bothered to argue the toss. I wouldn’t bother going to this place they don’t seem to care which is a shame considering I’m a massive Ramsay fan.
This place was rancid. The asparagus wasn’t even cooked. They had black salt piled on top of land o lake butter. Just not worth your money, if I’m being honest. Take your lil self to the outback baby girl
I travel hour and 45 minutes to eat the mushroom pot pie. Im very disappointed that out of everything they cut the vegetarian options from the manu. One thing they have is impossible burger and honestly as a vegetarian i don't like it. Gordon ramsay just lost a customer becuase they don't actually think about everyone eating there. Salad is not a meal!! I left without eating here. As happy as i was coming, i left mad and hungry!!
The food here is really good and diverse, for any person to enjoy. However, I had to wait for almost 40 mins for the food. This was quite a negative experience, but the food was really nice, so it paid off.
Gordon Ramsay Restaurants is a globally recognized collection of dining establishments led by Michelin-starred chef Gordon Ramsay. With over 80 locations worldwide, the company offers a diverse culinary experience that caters to a wide range of tastes and occasions. Its portfolio includes high-end venues such as Restaurant Gordon Ramsay in London, as well as more casual dining options like Bread Street Kitchen. The company targets food enthusiasts and individuals seeking exceptional dining experiences, from fine dining to relaxed meals. In addition to its restaurant offerings, Gordon Ramsay Restaurants provides various services, including event hosting, private dining, gift experiences, and culinary masterclasses. Customers can explore and book tables through the company's website, which showcases the different restaurants and their unique atmospheres.
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