Graco is a manufacturing company that produces fluid handling systems and equipment for various industries. The company specializes in pumps, spray equipment, dispensing systems, and other fluid management solutions used in construction, manufacturing, and automotive applications. Graco serves both commercial and industrial markets with products designed for moving, measuring, controlling, and applying fluids and viscous materials.
Graco receives a generally positive reception from customers, with many praising the quality of their equipment and the professionalism of their team. Reviewers highlight the excellent technical expertise and innovative solutions provided, often noting that Graco exceeds expectations in project execution and support.
The company is recognized for delivering good value for money, with reliable equipment that performs well over time. However, some customers express concerns about service-related issues, particularly regarding communication and delays in receiving replacement parts. While the core services are appreciated, there are mentions of mixed experiences, especially in the responsiveness of the service department. Overall, Graco is seen as a solid business partner, though there is room for improvement in their service communication.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 217 |
12 reviews of Graco. Filter by what matters to you.
5 months ago
The core services are good and the staff is knowledgeable. However, communication could be better - sometimes important updates get lost and we have to follow up multiple times. The final deliverables... See more
5 months ago
Graco's latest technology solutions have really modernized our operations. The training they provided was comprehensive and their ongoing support has been valuable.
5 months ago
Working with Graco has been mostly positive. Their technical team is very knowledgeable and the equipment quality is excellent. The project timeline ran about two weeks behind schedule due to some sup... See more
5 months ago
While the products are generally good quality, I had issues with their service department. It took several weeks to get a replacement part that should have been readily available. The equipment itself... See more
Quick answers to the questions people ask most.
Graco offers fluid handling systems and equipment for various industries including automotive, construction, manufacturing, and oil & gas. Their services include equipment sales, technical support, maintenance, and training programs for spray finishing, sealants, adhesives, and lubrication systems.
You can reach Graco customer service through their main phone line, email support, or by visiting their website's contact section. They also have regional service centers and authorized distributors worldwide for local support.
Graco's standard business hours are Monday through Friday, 8:00 AM to 5:00 PM local time. Hours may vary by location and service center, so it's best to contact your local Graco office for specific hours.
Yes, Graco provides comprehensive training programs for their equipment and systems. They offer both on-site training at customer locations and classroom sessions at Graco training centers covering proper equipment operation, maintenance, and safety procedures.
Graco typically offers manufacturer warranties on their equipment that vary by product type and application. Most standard equipment comes with a one-year warranty, though specific terms and coverage details depend on the individual product and purchase agreement.
Yes, Graco offers field service support through their network of trained technicians and authorized service providers. They can perform on-site equipment installation, maintenance, repairs, and troubleshooting to minimize downtime.
Replacement parts can be ordered through Graco's authorized distributors, directly from Graco, or through their online parts catalog. You'll need your equipment model and serial number to ensure you get the correct parts.
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The core services are good and the staff is knowledgeable. However, communication could be better - sometimes important updates get lost and we have to follow up multiple times. The final deliverables meet specifications but the process could be smoother.
Graco's latest technology solutions have really modernized our operations. The training they provided was comprehensive and their ongoing support has been valuable.
Working with Graco has been mostly positive. Their technical team is very knowledgeable and the equipment quality is excellent. The project timeline ran about two weeks behind schedule due to some supply chain issues, but they kept us informed and made adjustments to minimize impact on our operations.
While the products are generally good quality, I had issues with their service department. It took several weeks to get a replacement part that should have been readily available. The equipment itself works well once everything was sorted out, but the service delays were frustrating for our production schedule.
Graco provided solid service for our project, but the initial setup took longer than expected. The technical support team was helpful once we got connected, though it sometimes took multiple calls to reach someone. The end result was satisfactory and met our requirements.
From initial consultation to final implementation, Graco demonstrated professionalism and expertise. They took time to understand our unique requirements and delivered a solution that perfectly fits our needs. The post-installation support has been responsive and helpful. Highly recommend for any business looking for reliable industrial solutions.
Quality equipment that performs as advertised. The cost is higher than competitors but the reliability makes it worthwhile.
Fair pricing and dependable service. The equipment has been running smoothly for months without any major issues.
The engineering team at Graco really knows their stuff. They helped us solve a complex fluid handling problem that other companies couldn't figure out. Installation was smooth and their ongoing maintenance support has been excellent. This partnership has been a game-changer for our operations.
We've used Graco for multiple projects and they consistently deliver quality results. Their project management is well-organized and they keep us informed throughout the process. The only downside is that their lead times can be longer than we'd prefer, especially during busy seasons.
Professional service and reliable equipment. Would definitely recommend to other businesses.
I've been working with Graco for our manufacturing needs for over two years now. Their team is incredibly responsive and always goes above and beyond to meet our deadlines. The quality of their equipment is top-notch and has significantly improved our production efficiency. Only minor complaint is that their pricing can be a bit steep, but you definitely get what you pay for.
Graco works with various financing partners and distributors who may offer rental or leasing programs for their equipment. Contact your local Graco distributor or sales representative to discuss available financing and rental options for your specific needs.
Graco serves a wide range of industries including automotive manufacturing, aerospace, construction, marine, oil & gas, and general manufacturing. They provide specialized fluid handling solutions tailored to each industry's specific requirements and applications.
Graco is a manufacturing company that produces fluid handling systems and equipment for various industries. The company specializes in pumps, spray equipment, dispensing systems, and other fluid management solutions used in construction, manufacturing, and automotive applications. Graco serves both commercial and industrial markets with products designed for moving, measuring, controlling, and applying fluids and viscous materials.
