Greystar is a real estate company that specializes in rental housing operations and investment management. The company manages apartment communities and provides services related to residential property development, acquisition, and management across various markets.
Greystar receives a generally positive reception from its customers, with many praising the professionalism and efficiency of the staff. Reviewers highlight the quality of the properties managed, noting that they are well-maintained and conveniently located, with modern amenities.
The user-friendly online platform for rent payments and maintenance requests also garners appreciation. However, some consumers express concerns about communication issues, mentioning that important notices are not always conveyed clearly or promptly. Additionally, while many find the service quality justifies the higher rental prices, others feel the costs are steep. Overall, Greystar is recognized for its solid property management, though there is room for improvement in communication. The sentiment leans positively, reflecting a favorable view of the company.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Greystar. Filter by what matters to you.
They're a large company so sometimes you feel like just a number. The properties are clean and well-located, but the rent increases have been pretty steep. Customer service is hit or miss depending on which office you deal with.
The leasing process was smooth and the staff was friendly. However, maintenance requests sometimes take longer than expected to resolve. When they do get to it, the work quality is good. The properties are generally well-maintained and the amenities are nice.
Nothing particularly stands out as amazing, but nothing terrible either. They do their job adequately. The properties are decent and the staff is generally helpful. Rent prices are competitive for the market. Would consider renting from them again.
Quick answers to the questions people ask most.
Greystar is a leading apartment management company that develops, manages, and invests in rental housing communities. They offer property management services, leasing, maintenance, and resident services for multifamily residential properties across the United States and internationally.
You can contact Greystar through their official website's contact form, by calling their corporate headquarters, or by reaching out to your specific property's leasing office. Each Greystar property typically has its own dedicated leasing and management team with local contact information.
Leasing office hours vary by property location, but most Greystar communities operate Monday through Friday from 9 AM to 6 PM, with weekend hours typically 10 AM to 5 PM. It's best to check with your specific property as hours may differ based on location and local regulations.
Pet policies vary by individual Greystar property and local regulations. Many Greystar communities are pet-friendly and welcome cats and dogs with appropriate documentation, pet deposits, and monthly pet fees. Contact your specific property to learn about their pet policy, restrictions, and associated costs.
Greystar typically offers multiple rent payment options including online payments through their resident portal, automatic bank transfers, money orders, and certified checks. Most properties encourage online payments for convenience and faster processing.
Residents can submit maintenance requests through Greystar's online resident portal, by calling the property's maintenance hotline, or by visiting the leasing office. Emergency maintenance issues are typically available 24/7, while non-emergency requests are handled during regular business hours.
Yes, most Greystar properties require residents to maintain renters insurance throughout their lease term. The insurance must meet minimum coverage requirements as specified in the lease agreement and typically needs to name the property as an additional interested party.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
You can schedule a property tour by calling the leasing office directly, using the online scheduling tool on the property's website, or visiting in person during office hours. Many locations offer both self-guided and staff-guided tour options.
Lease renewal policies vary by property and market conditions. Greystar typically reaches out to residents 60-90 days before lease expiration to discuss renewal options and any changes in rent or lease terms.
Some Greystar properties may offer corporate housing solutions or short-term lease options, though availability varies by location and property type. Contact the specific property or Greystar's corporate team to inquire about flexible leasing arrangements for business needs.
Greystar is a real estate company that specializes in rental housing operations and investment management. The company manages apartment communities and provides services related to residential property development, acquisition, and management across various markets.
