Grid Electric is a UK-based company specializing in electric bike and trike conversion kits. The company provides a range of products designed to transform traditional bicycles into electric-powered vehicles, making eco-friendly travel more accessible for a diverse audience. Their offerings include full e-bike kits, motors, batteries, and essential components, catering to both seasoned cyclists and newcomers looking to enhance their riding experience.
With a focus on affordability and convenience, Grid Electric supports customers through seamless installation services and comprehensive user manuals for DIY enthusiasts. Their mission centers around promoting greener transportation solutions, allowing users to breathe new life into their existing bicycles. The company also emphasizes customer satisfaction by offering a 12-month warranty on its products, ensuring peace of mind for all buyers.
Grid Electric receives overwhelmingly positive feedback from customers, with many praising the exceptional service and expertise of staff, particularly Alex. Reviewers highlight the great quality of bike conversions and the prompt delivery of products, often noting how helpful and knowledgeable the team is.
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Customers appreciate the quick resolutions to issues, with many expressing satisfaction with their purchases and the overall experience. However, there are some complaints regarding delays in receiving goods, with one reviewer mentioning it took eight days to receive their order. Despite this minor setback, the majority of feedback reflects a strong sentiment of satisfaction and trust in Grid Electric's services. Overall, Grid Electric is seen as a reliable choice for bike conversions and components.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
23
100%
● Low
4.8 / 5 overall
=
23 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2024.
Last 3 months
5.0
12-month avg
5.0
All-time
4.8
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 24
5.0
2
Apr 24
—
0
May 24
5.0
2
Jun 24
5.0
1
Jul 24
—
0
Aug 24
—
0
Sep 24
—
0
Oct 24
—
0
Nov 24
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 23 most recent reviews.
Top praiseof 22 positive reviews
Customer service41%
9 mentions
Helpful support27%
6 mentions
Fast & efficient23%
5 mentions
Delivery23%
5 mentions
“Alex was very helpful and has done a great job converting my hand cycle to e assist I'm very impressed on how it's wo...”
On “Customer service” · Nov 16, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
Overall rating and review count for this company and similar companies
Took 8 days to receive the goods. 1 day to offer an alternative as nil stock and then 2 more working days to dispatch then 3 days for hermes to deliver. You need to be on the ball more or the company's like Amazon are going to clean up !
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Grid Electric is a UK-based company specializing in electric bike and trike conversion kits. The company provides a range of products designed to transform traditional bicycles into electric-powered vehicles, making eco-friendly travel more accessible for a diverse audience. Their offerings include full e-bike kits, motors, batteries, and essential components, catering to both seasoned cyclists and newcomers looking to enhance their riding experience.
With a focus on affordability and convenience, Grid Electric supports customers through seamless installation services and comprehensive user manuals for DIY enthusiasts. Their mission centers around promoting greener transportation solutions, allowing users to breathe new life into their existing bicycles. The company also emphasizes customer satisfaction by offering a 12-month warranty on its products, ensuring peace of mind for all buyers.