Hand cycle conversion
Alex was very helpful and has done a great job converting my hand cycle to e assist I'm very impressed on how it's worked out and the service received thanks

Grid Electric is a UK-based company specializing in electric bike and trike conversion kits. The company provides a range of products designed to transform traditional bicycles into electric-powered vehicles, making eco-friendly travel more accessible for a diverse audience. Their offerings include full e-bike kits, motors, batteries, and essential components, catering to both seasoned cyclists and newcomers looking to enhance their riding experience. With a focus on affordability and convenience, Grid Electric supports customers through seamless installation services and comprehensive user manuals for DIY enthusiasts. Their mission centers around promoting greener transportation solutions, allowing users to breathe new life into their existing bicycles. The company also emphasizes customer satisfaction by offering a 12-month warranty on its products, ensuring peace of mind for all buyers.
Grid Electric receives overwhelmingly positive feedback from customers, with many praising the exceptional service and expertise of staff, particularly Alex. Reviewers highlight the great quality of bike conversions and the prompt delivery of products, often noting how helpful and knowledgeable the team is.
Customers appreciate the quick resolutions to issues, with many expressing satisfaction with their purchases and the overall experience. However, there are some complaints regarding delays in receiving goods, with one reviewer mentioning it took eight days to receive their order. Despite this minor setback, the majority of feedback reflects a strong sentiment of satisfaction and trust in Grid Electric's services. Overall, Grid Electric is seen as a reliable choice for bike conversions and components.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 23 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 2 |
| Apr 24 | — | 0 |
| May 24 | 5.0 | 2 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 23 most recent reviews.
“Alex was very helpful and has done a great job converting my hand cycle to e assist I'm very impressed on how it's wo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 23 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 | |
| 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.8 out of 5 (poor) | — | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 25 |
Bottom line: Grid Electric is #3 of 5 on overall rating in this group.
23 reviews of Grid Electric. Filter by what matters to you.
Alex was very helpful and has done a great job converting my hand cycle to e assist I'm very impressed on how it's worked out and the service received thanks
A fantastic service and really pleased with the bike, I would totally recommend them.
Needed a new display quickly to replace my broken old one, guy was friendly and knows what hes talking about, it was on a friday and everywhere else was closed, he was on holiday but still managed to sort me a new one within an hour, highly recommend
Found Alex online, gave him a call he explained everything really clear ,he picked our bikes up kept us informed throughout the conversion and dropped off when done, really pleased with them couldn’t be happier Thanks Alex
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It is very rare for the unit that I purchased to develop a fault, but my contact at GridE ran through some possibilities to try a resolve the issue and when that failed was very quick to get a brand new replacement unit out to me. Things were a little longer than hoped but that was still amazingly good given it was handled over the Christmas and new years period.
Battery was delivered very promptly after order. To anyone planning to build an eBike or replace existing battery system, this product really is the neatest I have come across. At a glance, the 7Ahr 36V option is almost indistinguishable from a standard water bottle. Different capacity batteries can be interchanged in the same bottle type holder according to ride duration. Brilliant!
Helpful and responsive.
As a customer of both the bike kits and bike servicing I have always been surprised by the quality of work and end product received. When one of my wires malfunctioned they drove down to me and replaced the wire at no expense and with extremely high levels of Customer service. 10/10 customer experience
My experience with Grid Electric was nothing but positive. I was in need of a battery specific to my E-bike model. Alex was super helpful and willing to customise the battery to fit my model at all costs. The response time was also very speedy. I would definitely recommend these services to anyone!
Great, fast, legit!
Professional work, rapid and efficiently performed. A remarkable young man who worked hard to accomplish the task set and was accommodating of my admittedly panicky personality. Would happily suggest his services to anyone in area.
Found Alex online, a local installer and supplier of ebike components. After a very useful pre purchase discussion it was clear Alex was to be trusted, his knowledge is second to none. Everything was completed as per our discussion costs were competitive and matched what we discussed. Now to the important part, bike has been converted by Alex to a high standard, it out performs my expectations. I will be converting another bike using Alex, highly recommended. Alex thank you, much appreciated, look forward to doing business soon. Jon
Excellent service and excellent product. So much so my wife, who has ridden both the London to Paris and Coast to Coast rides, will be getting one! Thanks Alex
Alex collected and dropped off my bike. Very helpful and great comms Very pleased with the results. Don't have to walk up the steep peak District hills any longer!
GRIDE has been a fantastic retailer to work with. I contacted Alex originally asking questions about e-bike conversion kits and over a month of deliberating and questioning, came around to his kits. So far, it has been over 450 km of problem free riding in all weather conditions. I couldn’t rate his service, help, or his product higher.
Grid Electric is a UK-based company specializing in electric bike and trike conversion kits. The company provides a range of products designed to transform traditional bicycles into electric-powered vehicles, making eco-friendly travel more accessible for a diverse audience. Their offerings include full e-bike kits, motors, batteries, and essential components, catering to both seasoned cyclists and newcomers looking to enhance their riding experience. With a focus on affordability and convenience, Grid Electric supports customers through seamless installation services and comprehensive user manuals for DIY enthusiasts. Their mission centers around promoting greener transportation solutions, allowing users to breathe new life into their existing bicycles. The company also emphasizes customer satisfaction by offering a 12-month warranty on its products, ensuring peace of mind for all buyers.
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