Even with proof of bad order these ppl…
Even with proof of bad order these ppl stole $45 from me. Disgusting

Grubhub is an online food delivery platform that connects customers with a wide array of restaurants. Operating in over 500 cities, the company offers users the convenience of ordering food for delivery or takeout from more than 30,000 restaurants. Customers can easily browse local dining options and place orders through the Grubhub website or app, facilitating a streamlined ordering experience. The primary target market for Grubhub includes individuals and families seeking convenient meal solutions without the need to cook. With a focus on enhancing the food delivery experience, Grubhub aims to provide a variety of cuisines and dining options to cater to diverse consumer preferences. Although the platform is not currently available in all countries, its extensive reach within the United States positions it as a significant player in the events and entertainment sector, particularly in the realm of food services.
Grubhub receives overwhelmingly negative feedback from customers, with many expressing frustration over order issues and poor service. Reviewers frequently report problems such as delayed order transmissions, missing items, and cold food upon delivery.
Complaints about customer service are rampant, with many stating that their concerns go unresolved or are met with inadequate responses. While a few customers highlight positive experiences with the food quality and timely deliveries, these instances are rare. The app's failure to provide accurate updates also contributes to dissatisfaction. Overall, the sentiment is largely negative, reflecting significant issues with reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.6 | 32 |
| Aug 25 | 1.6 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good customer service and after-delivery support combined with an easy-to-use interface - prefer this over UberEats”
“They don't care at all to take responsibility for their own mistake and their customer reps are ignorant”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 1.2 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 999 |
Bottom line: Grubhub is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 1.5).
60 reviews of Grubhub. Filter by what matters to you.
Even with proof of bad order these ppl stole $45 from me. Disgusting
My order for frozen items from a restaurant 2.3 miles away took nearly 2hours for delivery. Customer support refused to cancel and refund the order only offering me less than I paid in compensation before eventually just ending the chat.
Was trying to set up treatstream. Code was buggy so ordered by mistake. Tried to cancel within 5 seconds and grubhub denied me a refund. Bank was overcharged.
GrubHub is absolutely horrible these days. Three times in a matter of one week while on vacation I ordered and my food did not arrive. Three hours later I get cancellation notices that they cannot deliver the order. It is beyond ridiculous that they offer delivery from restaurants in areas in which they do not have the ability to fulfill their orders.GrubHub is truly now a joke. We have deleted our account and deleted all the apps from our phones. Three strikes and you're out!
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I am not sure how but when ordering it used a very old address in which a city I don't even live in anymore. When I was ordering and completing payment it didn't even show which address it was for delivery so of course I assumed it was the correct one. Sure, this can also be a consumer fault since I should have made sure myself but again, I'd expect the address fully shown so I wouldn't have to do so. Why is this a big deal? Well, because they wouldn't even CANCEL the order since the restaurant already accepted the order and all I was given, which I said not to give it (because I won't even use them again), was a $7 credit (that expires in a month) out of the $22 I spent. I hope the new tenants enjoyed their free food!
Incredibly Frustrating Experience — Not the First Time I’m beyond frustrated with Grubhub at this point. I placed an order, and the driver picked it up — only to drive somewhere completely unrelated, sit for a while, and then get on the interstate and leave town with my food. I tried reaching support through live chat, but no one answered. There’s no customer support phone number readily available either, which made the situation even more infuriating. When I finally got someone (Marites Espiritu) on chat after another 5–10 minute wait, the replies were painfully slow. She refunded me, but only in Grubhub credit that expires in 90 days — without even asking how I wanted to be refunded. When I brought it up, she just said, "I'm sorry that we cannot change it to original form of payment." Unbelievable. This isn't just a one-time issue. Lately, almost every order I’ve placed has arrived missing items, cold, or absurdly late. I’ve let a lot slide, but this one was the last straw. This experience was not just an inconvenience — it was a huge waste of my time and money. If this is the standard, I’m done using Grubhub.
3 times in the last few months and twice in 2 days no delivery. They always ask for msg and photo from driver which I've never gotten for any delivery. "Help" is either non English speakers or bots, can't tell. Last non delivery I got a msg from driver berating me for unclear directions. They were "southeast corner porch" of the address.
Horrible! I ordered and the food came two hours later and they offered me $5.00 credit. No shove that I will never use your service
In the last 2 days they have cancelled 2 orders , and only after over an hour late, with LIES! First, they cancelled my IHOP order after the delivery had started rolling claiming IHOP had a gas leak. I called the store ... they had NO gas leaks. Today, they cancelled a WAWA order, again after the delivery was rolling toward me, claiming the store was missing an item. I called the store. They HAD ALL the items I had ordered. In both cases I got a pittance $5 credit off my next order. There will be NO next ... Uber Eats from now on!
I love Grub Hub delivery service is the best better than Door Dash, Grub Hub drivers are trust worth and reliable, they are very respectful, get the right orders and are always on time. I appreciate services from Grub Hub. I will be using Grub Hub app more often. I will never order from Door Dash app ever again.
DO NOT USE!!! They take your money and not responsible for you receiving your food!!!! Customer Service doesn’t have protocol to give a FULL REFUND.. They have to text a manager to contact you, then they never return your call!! Terrible service!! Even when the driver says they just gave it to somebody!!! WTH my order was nearly $100 + still hungry.. at home alone with newborn.
Got my account banned because I let them know they gave me the wrong order (food I'm allergic to).
Don’t use grub hub. If you do run them for as much money back as you can, they don’t operate on a order by order basis. If you contact support enough times they will refuse to help you. Absolutely terrible service. Operated by people with the inability to comprehend, or just extreme negligence. Considering they don’t operate on an order to order basis you can refund as much as you want on a new account. Teach them a lesson, rinse them for their money. Although I know this isn’t the best way to go about this, they should learn to operate on an order to order basis as their drivers are so negligent you’re bound to be disappointed often. Wrong orders, taking your food, often late, absolutely terrible service. Can’t count the amount of times this has happened to me. I switched to door dash. Use anything but this service.
I’ve been a loyal Grubhub+ member, but I’m extremely disappointed. I was delivered the wrong food and denied a refund with vague excuses about “unusual activity.” Support refused to escalate my issue or even give me a straight answer. If you want to pay for food you didn’t order and get gaslit by customer service, Grubhub’s your place. I’ve filed a complaint with BBB and disputed the charge with my bank. I’m done with this app.
Driver* Dominik*If I could I will put a negative Stars instead of one star, my husband ordered some food from Sonic and we found the GPS at the driver was already going to be on our street and we waited but our camera show that nobody passed in front of the door. And he had the audacity to put that he delivered it and he gave us a picture that looked like he put his hand in front of the camera stating it was the food, I gave him the benefit of the doubt and I drove around the neighborhood to see maybe he dropped it off at the wrong house but there was nothing...not even a plastic bag in front of someones door.I hope he's enjoying my food from Sonic and I hope he gets the runs after!!!! I bet he just ate it!!!! Ohh n also he wouldn't respond to text messages and I even called him and he turned off his phone!!!!Don't get me wrong I called customer service and they replaced the order,so good on that part.
Worst experience I’ve ever had. Never again
The delivery has been good (1 instance) but I hate the website. I wrote the keyboard interface for PCs in 1981. I take it very personally when a website has NO FREAKIN' WAY to use the keyboard. Obviously programmed by millenial oxygen thieves. As if there were any other kind.
Grubhub with prime is the best and very efficient!
Grubhub is an online food delivery platform that connects customers with a wide array of restaurants. Operating in over 500 cities, the company offers users the convenience of ordering food for delivery or takeout from more than 30,000 restaurants. Customers can easily browse local dining options and place orders through the Grubhub website or app, facilitating a streamlined ordering experience. The primary target market for Grubhub includes individuals and families seeking convenient meal solutions without the need to cook. With a focus on enhancing the food delivery experience, Grubhub aims to provide a variety of cuisines and dining options to cater to diverse consumer preferences. Although the platform is not currently available in all countries, its extensive reach within the United States positions it as a significant player in the events and entertainment sector, particularly in the realm of food services.
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