They deactivated my account because I…
They deactivated my account because I went on a trip, and when I returned, they deactivated it and didn't reactivate it. And my grades were good, but they're the worst.

Grubhub is an online food delivery platform that connects customers with a wide array of restaurants. Operating in over 500 cities, the company offers users the convenience of ordering food for delivery or takeout from more than 30,000 restaurants. Customers can easily browse local dining options and place orders through the Grubhub website or app, facilitating a streamlined ordering experience. The primary target market for Grubhub includes individuals and families seeking convenient meal solutions without the need to cook. With a focus on enhancing the food delivery experience, Grubhub aims to provide a variety of cuisines and dining options to cater to diverse consumer preferences. Although the platform is not currently available in all countries, its extensive reach within the United States positions it as a significant player in the events and entertainment sector, particularly in the realm of food services.
Grubhub receives overwhelmingly negative feedback from customers, with many expressing frustration over order issues and poor service. Reviewers frequently report problems such as delayed order transmissions, missing items, and cold food upon delivery.
Complaints about customer service are rampant, with many stating that their concerns go unresolved or are met with inadequate responses. While a few customers highlight positive experiences with the food quality and timely deliveries, these instances are rare. The app's failure to provide accurate updates also contributes to dissatisfaction. Overall, the sentiment is largely negative, reflecting significant issues with reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.6 | 32 |
| Aug 25 | 1.6 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good customer service and after-delivery support combined with an easy-to-use interface - prefer this over UberEats”
“They don't care at all to take responsibility for their own mistake and their customer reps are ignorant”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 1.2 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 999 |
Bottom line: Grubhub is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 1.5).
60 reviews of Grubhub. Filter by what matters to you.
They deactivated my account because I went on a trip, and when I returned, they deactivated it and didn't reactivate it. And my grades were good, but they're the worst.
I had a terrible experience with this company. They are cheating me. I didn't know they do that. I chatted with an agent but it didn't help. I paid food charge with my phone when I ordered. Later they sent me an invoice to my email. After that, I got another email with overcharged. I wish I can upload them. I never use this company again.
The food is really good.
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GrubHub is a poor provider in general. Their drivers are slow and inattentive. Orders commonly arrived late, missing items and ill prepared. Their customer service leaves much to be desired as well. I think most would find their dining experience much better and less expensive by just going and picking it up themselves. GrubHub fails to provide the service they describe with any assurance of quality.
Horrible delivery people that are completely incompetent and even worse customer service.
The delivery driver did not follow instructions, I called customer service and they told me there was nothing they could do even though I had to throw my order away. Don't understand how employees don't have to follow instructions and the company doesn't stand behind it at all. Absolutely horrible customer care don't trust them!
Worst customer service I've ever experienced
We ordered at7pm, was initially given an estimate of 30-45 minutes. We weren't notified of any delay, but I kept checking the tracking info and it kept being pushed back. I called the restaurant after 8pm to cancel the order since the eta was now after 9pm. The restaurant couldn't do anything so I called grub hub customer service after waiting on hold in their AI chat service for over 10 minutes. I was told they couldn't cancel the order. Once the drivers info came up I immediately texted to inform them of the issue. He went to the restaurant and was told us they were making it again and it'd be on the way soon, now pushed out to 9:15. At this point we had made dinner and told them again that we wouldn't be accepting the food. I received a call from their customer service telling me I needed to call the same number I did earlier to cancel. So I did. Suddenly they were able to cancel the order but insisted they could only do a credit to my account. I refused and informed them I already disputed the charges with my bank and just like that they were able to refund my money to my bank. Absolute garbage company, they take advantage at any opportunity and cant manage their systems at all. You're directed to their customer service department and are lied to multiple times.
We ordered dinner almost two hours ahead of the desired delivery time. This is our common practice. Until last night worked well. Then we get a TEXT that Grubhub cancelled our order on their own 20 minutes before expected delivery. No explanation. No dinner. No way to contact them and get help.
today I was double billed on one single order that was all wrong and when I contacted them they are refusing to give me one of the refunds stating they cant well you had no problem taking two one for 23 and one for 17 I hope other people read this and be careful double check your accounts and make sure they dont take more than the order should be
I started to use Grub Hub after having too many service issues with Uber Eats. I found Grub Hub drivers to be better overall. Grub Hub offers special offers for various restaurants, has a variety of cuisines for me to choose from and I get a special discount because I am an Amazon Prime member. Whenever I have needed help with an order, I found Grub Hub to be responsive and a pleasure to work with. That was the final selling point for me. I order food several times a week so I want to use a service that I can trust and that has drivers that don't get lost all the time. I have tried them all and have decided that Grub Hub is the one that works best for my needs.
"Groho como plataforma de reparto deja mucho que desear. Permiten que la inteligencia artificial tome decisiones sobre los conductores, sin oportunidad de defensa. Además, es imposible hablar con un supervisor porque todo está blindado tras un pobre servicio al cliente. Suspenden las cuentas sin previo aviso, bloquean el acceso a la información personal y a los registros de impuestos. Además, impiden retirar el dinero de la cuenta de forma instantánea. El peor servicio y las peores resoluciones que he visto en una compañía de reparto." "Groho as a delivery platform leaves a lot to be desired. They let artificial intelligence make decisions about drivers with no opportunity for defense. Additionally, it's impossible to speak with a supervisor because everything is shielded behind poor customer service. They suspend accounts without warning, block access to personal
Had an order delivered to the wrong address, was trying to figure out how to prevent it from happening again, as the address is specified correctly but there are a large number of buildings with the same address, the building name was specified as well. Customer support is just atrocious, impossible for me to find out if I can pin the exact location (no map opens when I edit the address in the app), agent cannot tell me anything useful, finally tells me to send pics of the incorrect pin in grubhub (which is what I was asking him for the entire time). Uber eats never delivers to the wrong place and I can pin the location on a map, will just start using them. I tried Grubhub a year ago and stopped using it then also for the same reason. Prices do seem to be lower than uber eats though. Might be fine for standard addresses. Not recommended for hotels, offices, etc
Food was delivered quickly. The driver was very professional.
On multiple occasions I have tried to give tip to driver after good service. Grubhub will usually not accept tip after delivery. Drivers get screwed and I am unable to reward their efforts. Have contacted customer service but I must be in a different dimension because there is no customer service.
If I can leave a no star review I would. While living at a hotel here in Indianapolis I decided to order some food so I wouldn't lose my parking space.. And I left precise instructions on transporting my food from pick to drop off via handing it to me, in a insulated bag. after receiving my order my food was extremely cold, and this wasn't just one time, this has happened multiple times and only half of my order was here. being from out of state never having issues before. and to experience this type of poor customer service. and as a former driver myself and having the knowledge of what should be done.. no one here has the common sense for food safety. ( this has happened across multiple platforms.. ) and when contacting customer support they don't want to handle the situation accordingly. ( save yourself the headache and just pick up food yourself..
Have ordered food 4 times. 2 times waited over hour it never showed up went through hell getting refund now last night have 6 girls at the house for sleep over spend 75$ on pizza the drive sends pic of it by a tree next to drive way at not are house. I call mad want refund an my pizza they send refund an hang up on me. Absolutely a horrible company. Atleast when usta order pizza I knew it was comming. Wish I could add pic of how far away pizza is from house
SUCH A SCAM!!!!! We have only placed 5 orders with them and ALL 5 have been delivered with only 1/2 of the food on the orders. I don't know if the drivers aren't picking up the whole order, if the restaurant isn't sending the whole order, or if the drivers are keeping some of the order for themselves. When you try to contact the drivers they either don't respond or say they don't speak English. Trying to contact grubhub through the app is just trying to argue with an AI bot. You get the same 4 answers over and over. Then the biggest problem is only half our family has their food. We have hungry kids who have to sit and watch part of the family eat while they wait for a new order to deliver or I have to go get it myself and HOPE they actually credit the missing food back to our account so we aren't paying for it twice. We have only had the membership for almost 2 months on the 1 year membership. We called to cancel because they can't get anything right and they said they can't credit the remaining 10 months back because we are passed 30days.
If I could give them NEGATIVE STARS I would. These people have been charging us a monthly fee we NEVER signed up for!!! Grubhub has been sued for MILLIONS of dollars for deceptive marketing practices!! Check your bank statement for a monthly $10+ charge. When you try and get your money back they give you ONE MONTH and STIFF you for the rest. THIEVES!!!!!!
Grubhub is an online food delivery platform that connects customers with a wide array of restaurants. Operating in over 500 cities, the company offers users the convenience of ordering food for delivery or takeout from more than 30,000 restaurants. Customers can easily browse local dining options and place orders through the Grubhub website or app, facilitating a streamlined ordering experience. The primary target market for Grubhub includes individuals and families seeking convenient meal solutions without the need to cook. With a focus on enhancing the food delivery experience, Grubhub aims to provide a variety of cuisines and dining options to cater to diverse consumer preferences. Although the platform is not currently available in all countries, its extensive reach within the United States positions it as a significant player in the events and entertainment sector, particularly in the realm of food services.
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