Lovely friendly staff
Lovely friendly staff, great customer service

Gym+Coffee is an Irish-based retailer specializing in premium athleisure apparel, including hoodies, fleeces, leggings, and activewear. The company focuses on creating high-quality clothing designed for versatility, allowing customers to transition seamlessly from workouts to leisure activities. With a commitment to comfort and style, Gym+Coffee products are suitable for various occasions, whether it's an early morning run or a casual coffee outing. Targeting fitness enthusiasts and individuals seeking comfortable yet fashionable clothing, Gym+Coffee caters to a diverse demographic. The brand emphasizes community and social engagement, promoting an active lifestyle that encourages customers to "Move, Socialise & Make Life Richer." Customers can explore a wide range of products, often featured with seasonal discounts, through the company's online store at www.gympluscoffee.com.
Gym+Coffee receives high praise for its friendly and helpful staff, with many reviewers highlighting the excellent customer service they experience in-store. Customers appreciate the tidy presentation of the stores and the efficiency of the staff, who are noted for their knowledge and willingness to assist with sizing and product selection.
However, some consumers express frustration with the return process, citing additional fees for postage and returns that can be a deterrent. While the quality of the products is generally well-regarded, the challenges associated with returns and customer service issues have led to some negative experiences. Overall, Gym+Coffee is celebrated for its great staff and service, though improvements in the returns process could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.3 | 15 |
| Aug 25 | 3.9 | 19 |
| Sep 25 | 4.4 | 9 |
| Oct 25 | 4.4 | 10 |
| Nov 25 | 5.0 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Staff friendly and helpful”
“I therefore sent an email to customer services but received no response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Gym+Coffee is #3 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 3.7).
60 reviews of Gym+Coffee. Filter by what matters to you.
Over a year ago
Lovely friendly staff, great customer service
Over a year ago
Excellent service helpful and friendly staff
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lovely friendly staff, great customer service
Staff friendly and helpful
Excellent service helpful and friendly staff
Very helpful staff. helped with sizes. Very friendly and efficient,
Superb customer service when assisting and sorting a delivery that had not arrived (royal mails fault) sent a replacement which arrived the next day. Highly recommend.
Assistants very fruendly got me a fresh jumper and assistant at the till very efficient and friendly
I bought a ladies hoodie, it came within 3 days very quick service. Medium size fits good (I'm usually size 10) really good quality & well made. I will definitely be buying again from Gym & coffee
Nice clothes but be sure you know your EXACT size. They charge €5 for postage. If you have to return, you will incur a €3 charge plus they also charge €5 for the return postage. On an item that was €55. I paid €60. I requested to return due to sizing and my refund was €52.
Store staff were pleasant and professional as always. Store always looks expertly presented and super clean. Credit to the staff for keeping such high standards. Thanks again [blue hat guy ;)]
The staff were very helpful and pleasant and knowledgeable
What a great team in Belfast, super friendly girls who were so helpful. This was my first visit and first purchase at Gym+Coffee and it won’t be my last. Unfortunately the device for swiping my voucher card was slow to operate but the girls were very relaxed about it and made me feel very welcome while I waited. All 3 girls deserve a mention for their friendliness. It made a refreshing change from getting grunts and nods in other establishments
I have purchased from gym& coffee multiple times before and recently purchased the horizon layer jacket. Unfortunately, when it arrived it was too big so I went onto the returns portal and requested a return but never received the shipping label. I went back onto the returns portal to try again but the item is now greyed out as if the return has already been requested. I therefore sent an email to customer services but received no response. I went onto the fb group and added a comment on a post and they asked me to send a message via fb messenger which I did, but still no response. Since then, I have emailed a further twice and posted multiple times on the fb group. Nothing . . Extremely disappointing customer service.
I was shopping for my sporty 19 year old nephew and had no idea what he would like. The assistant was really helpful and explained the different materials and their purpose. He directed me to the new season colours and helped me choose a jacket and t-shirt. I normally shop in G+G for myself online but the advice I received in the Clubhouse was invaluable.
This company is truly amazing! So far I have purchased 3 fleece jackets. Shipping to Melbourne, Australia was so quick. Their products and quality, customer service is absolutely outstanding. I would highly recommend purchasing!
I had a really great experience shopping in Gym+Coffee. I popped in to pick up a gilet and the store assistant could not have been more helpful – friendly, knowledgeable and genuinely keen to make sure I found exactly what I needed. It made the whole visit so easy and enjoyable. The store has a great vibe too, with plenty of choice and a really welcoming atmosphere. I’ll definitely be back again – highly recommend both the products and the service! Very hot though
Friendly staff and very helpful.
I bought pants online but they were too small. They deducted £4 postage and a £3 return postage fee (yes, yes it says in the return policy) from the refund. Wish I had ordered from John Lewis and it would have been free.
The staff at the store were so helpful in helping me select a jumper. Really clean store with a variety of different styles and sizes to suit everyone! 10/10 customer service ✨
Gym+Coffee is an Irish-based retailer specializing in premium athleisure apparel, including hoodies, fleeces, leggings, and activewear. The company focuses on creating high-quality clothing designed for versatility, allowing customers to transition seamlessly from workouts to leisure activities. With a commitment to comfort and style, Gym+Coffee products are suitable for various occasions, whether it's an early morning run or a casual coffee outing. Targeting fitness enthusiasts and individuals seeking comfortable yet fashionable clothing, Gym+Coffee caters to a diverse demographic. The brand emphasizes community and social engagement, promoting an active lifestyle that encourages customers to "Move, Socialise & Make Life Richer." Customers can explore a wide range of products, often featured with seasonal discounts, through the company's online store at www.gympluscoffee.com.
This profile hasn't been claimed by the business owner.