H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele.
The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
H10 Hotels receives a mixed reception from guests, with many expressing significant dissatisfaction. While some reviewers appreciate the beautiful locations and friendly staff, such as at H10 Las Palmeras and H10 Conquistador, the majority report serious issues.
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Common complaints include poor service, unsatisfactory food quality, and unclean rooms, with one guest even finding a cockroach in their bathroom. Many customers feel misled by the hotel’s promises, particularly regarding the quality of accommodations and amenities, leading to feelings of disrespect and disappointment. The Premium Travel Club membership is also criticized as a scam, with complaints about hidden fees and unfulfilled offers. Overall, while there are positive experiences, the overwhelming number of negative reviews highlights substantial concerns about the quality of service and facilities.
14 nights at H10 Rubicon Palace
Beautiful Hotel. At other end of playa Blanca away from the town. This didn’t bother us as we can walk but wouldn’t stay again. The public areas were clean. Our room was definitely not 5 star. We had booked deluxe superior double room. It was clean but very tired looking. Furniture was all marked and scraped. Sofa cushion had no cover on it and was dirty. Curtains were filthy at the bottom and not on the rails right. Fridge was very small and shelves were broken. Bedsheets had blood stains on them. No minibar, no freshwater daily. It was not the same as the room we booked.The sea view was absolutely perfect.
Food wasn’t great. It was cold or overcooked sitting on the trays. People had to wait on tables being cleared before sitting down. Not enough staff in the hotel. In fact very short staffed in every department. They were run off their feet and looked it. The staff are what makes this a five star as they were so helpful and friendly. Think the management need to address this problem or they will lose them. They can’t work as many hours as they do. Beautiful hotel just needing the rooms upgraded. When we booked in Jan it was five star. While we were there it dropped to 4 star I stand by the three star grade we gave.
H 10 Gran Tenerife
Cock roach in our room . Chips on plates in Restaurant. Food not very good. Very little fresh fruit. Everything even on half board was eczema, even a kettle for our room when their coffee machine didn’t work. Attitude of staff not good . Generally couldn’t care less . Hotel to be avoided unless you like Cockroaches
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We stayed at the H10 in London Waterloo and what can I say; the hotel was exquisite. We were offered complimentary Cava upon arrival, whilst we were checked in by Mahmoud, a lovely gentleman. We were quite early and had only hoped to drop our bags off, but he kindly advised our room was ready.
The room was quite basic compared to what you COULD have in London, but basic in terms of twin beds, desk, and a view that wasn't unpleasant. The windows were double or triple glazed so street noise did not permeate a lot, despite there being an ambulance station down the road! The was an amply stocked fridge mini bar, with prices just above what you'd pay in a local shop. The storage with hangers was good enough for our two night stay, although if you were staying for longer and had more luggage you may have to ask for more. The bathroom was a beautiful walk in shower with enough water pressure and flow to rival a waterfall, that being said, only having a static panel next to the shower, and no panel that could be closed, made for a very wet bath mat: Think a sliding door would be a good addition here. Also the actual door to the bathroom was glass on a runner, which made a hell of a noise in the middle of the night rumbling along it's track to close; it didn't shut completely, leaving a centimetre gap, but if you are sharing a room with someone, it is assumed that you are more than just passing acquaintances! 🤭
Breakfast was amazing; a buffet of full English or Continental, or a combination of both, as I saw some American guests enjoying; had not thought of having lettuce with bacon and egg!
Due to our sightseeing, pub and cocktail bar hopping and a theatre trip, we ate out most of the time except on the last night, when we ate at the Sky Bar.
What can I say about the Sky Bar? Wow! Apart from the amazing views across London, where you can see everything from the London Eye and BT Tower right across to the Walkie Talkie, the Shard, Tower 42 (NatWest tower) the Gherkin and a number of others that I cannot remember the names. Watching the sunset is awesome and you can take some lovely photographs: When it gets cooler you are brought blankets which are lovely and soft, and the same as on your beds, should you visit in the cooler months. The cocktails and food are a little pricey, but you only live once; the Spanish omelette is a lovely one to try, along with the Cava Royal.
Finally, the staff in the Sky Bar; Hailey, Alejandro and MD, to name a few are most welcoming and very attentive, noticing when you are getting chilly, to seeing your glass or plate empty, or even to take a photograph of you, because we all know how awful a selfie can turn out.
My friend paid for the trip which was around £150 per night, but I can honestly say it was the best value hotel I have stayed in for a while, especially in London!
I would definitely recommend giving H10 London Waterloo a try! 👍❤️
Be Cautious with H10 Hotels – Potential Credit Card Security Risks
I am writing this review to alert potential customers about a concerning experience I had with H10 Hotels. Recently, I discovered that my credit card information, which was exclusively used by H10 for years, had been leaked. My card was used fraudulently in Mexico months before I was informed about the breach. Given that my card was only used by H10, there’s no plausible way for the information to have been compromised elsewhere.
This situation has caused significant inconvenience and distress. If you’re considering becoming a part of the H10 Hotels’ club or using their services, I strongly advise caution. The potential risk to your financial information may outweigh the benefits of their services. Always ensure your financial data is handled securely and consider alternative options to protect your personal information.
Muy satisfecha con nuestra concierge Carolyn amable siempre nos dio toda la información necesaria estuvo pendiente q todas nuestras necesidades, les recomiendo esta señorita hace muy bien su trabajo, quiero felicitar al hotel el faro en general muy buen servicio todos quiero resaltar la señora de limpieza del edificio 11 nos mantuvo la habitación ,con higiene.
OCEAN EL FARO - Evita este hotel, Robos, mala atención, malas caras y un largo sinfin de
¡OJO¡ Robo de tarjeta de crédito en la habitación por parte del personal del hotel y cargos por valor de más de 7000€ a la misma.
Mal servicio en general ,personal malhumorado y mentiroso, instalaciones con falta de mantenimiento (se cayó la separación del balcón entre habitaciones y la rejilla del aire acondicionado que casi nos golpea).
Nadie responde por los daños (arruinar las vacaciones a una familia,tener que esperar y estar presentes para que hicieran la habitación por decisión suya sino no la hacían, llevar cosas de valor con nosotros a la piscina etc, horas de espera para reposición de minibar....), y no dan la cara, imposible hablar con el director del hotel.
El jefe de seguridad y mantenimiento no hacen nada al respecto.
La policia nos indica que los robos son el dia a dia en este hotel OCEAN EL FARO
Por lo que les recomiendo que inviertan su dinero en FELICIDAD no en este lugar
My experience was overall good. Me and my family stayed at Ocean El Faro. The staff were welcoming and respectful. The hotel had many different activities for both adults and children. I enjoyed the food options and was very pleased with the reservation made by our concierge Carolyn. She was available when needed and consistently provided us with updates daily.
My main dislikes were checkin was in organized and the first room we were placed in smelled like mold. The room service dinning was the worst but it made up with the other restaurants and buffets on site.
We received an upgrade and room change closer to the beach and pool side view. My children enjoyed themselves.
5 out of 5 stars in terms of cleanliness, our room was always made and organized. No trash was seen lying around and staff ensured that every area was optimal.
Nosotros fuimos al hotel Oasis el faro tu la experiencia fue impresionante. Repetiremos . 13 días y se nos hicieron cortos.Carolyn nuestra persona de contacto hizo un trabajo de 10 .
Las habitaciones limpias , el hotel muy bien ubicado , muy buena atención .
H10 Rubicón palace, Lanzarote. The hotel itself is really disappointing! Its uncleanliness is shocking, the children’s pools are dirty! I can’t judge on the main saltwater pools as my children spent all of 5 mins in them due to the saltwater stinging their skin. On arrival after a delayed flight we eventually arrived at our awful room! It was damp, even the beds felt wet! The walls were mouldy and crumbling absolutely nothing like the photos! I cried! We then went back up to reception to complain! No response, apology or offer of improvement unless we paid for it! Therefore we paid an extra £1500 to upgrade our room and get the Privilege to try and cheer us all up! Room wasn’t much improvement at all and also nothing like the photos! All we could hear from our room was an air con unit opposite on the roof! If it wasn’t 2am in the morning I would have complained again.
The food is basic and not much option in any of the buffet restaurants! We couldn't book into any of the other restaurants unless we wanted to eat at 9pm with children. No options for children's food other than chips and chicken nuggets. The privilege was not worth it and served the same food with less option! The children’s park is dangerous and falling apart! Everywhere is old and crumbling! The loungers are mouldy and broken and the umbrellas are permanently in the ground so are not with all sets of loungers, they’re all falling apart and most are broken! My mum was travelling with us in a wheelchair which we rented from the hotel! It was dirty and smelt like urine. She spent most of her first day waiting in her room for them to fix her safe! The majority of the staff were rude and unhelpful. The queuing for a drink was at-least 20 mins! The entertainment was awful and nothing really set! The entertainment room was really dark and scruffy with broken chairs! The piano room was table service and took ages to get served! We actually felt like the staff acted like they were doing you a favour by serving you.
It’s actually shocking for the price we have paid!
This is definitely not a 5* hotel! I wouldn't even give it a 3*!!
La réservation concerne 1 nuit d'hôtel du 15 au 16 août 2024 pour 300€ la nuit.
Je précise que nous avions déjà effectué un séjour en 2022 et tout c'était bien passé.
Accueil très bien de la part du réceptionniste du 15 août, et du réceptionniste du matin du 16 août.
En revanche quand nous sommes revenus vers minuit pour nous coucher nous avons constater que la lumière du placard qui s’éteint normalement quand on le ferme était dysfonctionnelle. Elle s'allumait et s'éteignait comme un stroboscope, et le pire était le bruit qu'elle émettait un TIC TAC toute les 10 secondes environ.
Nous avons essayé de nous endormir, mais impossible, vers 4H00 du matin, mon mari s'est rendu à la réception, le réceptionniste peu aimable est venu constaté la nuisance, mais étant donné que l'hôtel était complet, la seule solution a été de couper le compter électrique de la chambre.
Résultat, nous n'avons pu dormir que 4h00 de (5h à 9h).
Le lendemain matin 9h00, j'ai demandé à la réception de pouvoir rencontrer le manageur, peu aimable, la seule solution était le remboursement du parking et de la taxe de séjour (50€) et de nous offrir le petit déjeuner.
J'ai expliqué que nous n'avions dormi que 4H00, et ne souhaitions pas prendre le petit déjeuner mais juste reprendre la route pour rentrer.
Vu l'accueil par le manager et le peu de compréhension de celui-ci, il était or de question de rester plus longtemps, car selon lui ce n'était en rien gênant !!!
Au final, notre séjour a été gâché car nous n'avions réserver qu'une nuit pour visiter Barcelone le lendemain, ce que nous n'avons pas fait car trop fatigué.
Pour un Hôtel 4 étoiles supérieur, ce n'est pas un service client digne de ce nom. Nous avons l'habitude des hôtels de standings et hôtels plus simple, et jamais je n'ai vu autant de mauvaise foi.
Sans compter que les chambres auraient besoin d'un bon ravalement.
Demandez 300€ pour dormir 4h00, c'est une honte, sachant qu'il connaissait le problème puisque la raison de ne pas nous dédommager à hauteur de 100€ (nous n'avons même pas demandé un remboursement complet) a été de nous dire que le problème n'a pas déranger les occupants précédents !!
Hotel and staff were fundamentally very good. However, we were shocked at the following for a 4 star hotel so wanted to write our general observations in the hope that the management will get their act together and treat their staff better;
- Very poor water pressure in shower in room exacerbated by shower head that was too large
- Overflowing bins in main hotel
- No toilet paper in various toilets throughout hotel and dirty floors
- Often food on floor in dining room not cleaned up in a timely manner
- Cold food being served (should have been hot)
- Dirty tables (especially on roof terrace) and bar area
- Severe lack of sun beds. However, the hotel offer day passes for non residents to book a sunbed as part of their day.
- Reception staff were disinterested and failed to properly book an airport taxi or show much interest in properly checking in and out luggage
- No thermostat on open shower in spa area meaning that anyone could very easily get scalded
- Dining room staff looked extremely stressed and over worked which is not pleasant to see during a holiday. However, the dining room and bar staff were all very helpful and friendly.
Lovely spot and could be so much better if the above was dealt with.
H10 constidor tenerif ...we hadden qua locatie een mooie kamer gekregen maar we kregen ook een privilege kamer maar t´was een zeer verouderde kamer waar alles kapot op was. Haardroger en kluis.schimmel op de douchewand en als we buiten gingen op de kamer hangde de Schimmel boven onze deur op plafond in de gang. Er was een koffie en thee machine op de kamer maar geen tassen en geen materiaal om het te maken.
Het eten was elke keer zelfde ,geen afwisseling.hoe later op de avond, minder eten en koud.
We hebben zelfs een Haar gevonden in eten.Toen was voor ons genoeg. De laatste dag maar gaan eten buiten.ze promoten een lijst met drukte voor te gaan eten maar vind wel dat ze dan ook evenveel eten moeten voorzien voor de late gasten.
Buiten en binnen geen bediening aan de tafels als je een drankje wil bestellen. Enkel bediening aan de tafels als je gaat eten.
Je komt voor ontspanning en niet voor te werken.
Geen enkel keer aan zwembad kunnen liggen omdat het gewoon overvol stak. Ze hadden best nog ligstoelen kunnen bijleggen . Er was plek genoeg.
Vriendelijk personeel (vooral de zingende,happy oudere vrouw in buffetgedeelte,je haalt ze er zo uit).
De vrouw met de kauwgum in haar mond aan de inkomdesk stond tegen haar goesting daar. Toen we aangaven dat ons rekening fout was.. zuchte ze en kon er zeker geen vriendelijkheid af.
Zeker geen 4 sterren waard en zeker niet het geld waard dat we betaald hebben.
We komen terug voor de mooie locatie maar niet meer voor hotel.
Hotel can't take constructive feedback, awful Customer Services
Me and my boyfriend stayed at H10 Cambrils Playa in Costa Dorada, Spain between 22 – 29 June. Sadly, it wasn't the best experience. I contacted the hotel prior to publishing my review and had a poor response. We will not be staying in any of the H10 hotels again after this. There are better four-star hotels with far better customer service.
Issues:
- There was an awful drainage smell in our room which we complained about, room 338. Their maintenance man came and messed about with the drains and air-con and the smell went for a couple of hours then came back. We again told reception when we left. The hotel responded saying that they only received notice once and the maintenance man sorted it. This is incorrect, it is not our fault the receptionist didn't look into the smell further when we told them a second time about it, and the problem didn't get resolved, the room smelt terrible.
- They ask guests to leave the room by 12pm. As we were exiting the room for 12pm, one of their representatives knocked on the door exactly at 12pm and reception were calling the room to also check. We found this extremely rude. It's not like we stayed in the room for 10 mins and then had a knock. The hotel has us checking out for 12:07, there was a queue at reception when we went to check out, that's not the time we left the room. The hotel responded saying that they don't have enough staff to knock on every door and "if" it happened they apologise as it is not usual procedure. I don't appreciate their wording of "if" it happened, it happened! I can remember what the woman looks like who did it.
- Some of the food was cold in the restaurant that should be warm, like scrambled eggs! They had been left out and were cold and hard. This is just one example of several. The hotel responded saying this is down to our "personal perception" and that there is no fault in their restaurant. We do not agree, it was cold which made it unpleasant.
- The worst problems we encountered were the sun loungers and discrimination. The availability of sun loungers for guests is poor as a lot of people went without, especially in busier times. Also, one morning when we got back to our sun loungers, having gone up to our room to change, our towels had been removed. This caused us a lot of distress thinking that our property had been stolen. Turns out the lifeguard had removed them having deemed us as being away from our loungers for a long period of time, which we weren't. I support their rule of not reserving sun loungers, but they don't operate this rule for everyone. The day prior, there were several loungers with towels on where people didn't return for hours and their towels weren't removed, plus the 'H10' hotel towels don't get removed.
After losing our loungers, we approached one of the staff about finding more, of which he found five extra loungers and gave them all to the Spanish guests. Following this experience, we felt very discriminated against as English guests and that one of us always had to stay with our sun loungers for fear of our towels being removed. The hotel responded apologising that our towels were removed, but also said that the claim of discrimination is "unfounded and unacceptable" and they "categorically reject" it. However, I very much stand by what I said and that we felt discriminated against.
We paid a lot of money for this holiday and did not enjoy our experience here. I have stayed in better quality four-star hotels and experienced better.
Carlos y Deydri - llegamos el 5/8/24 muy bien atendido por el personal en especial x Raynelis con la q nos hicimos socios premium siempre atenta por nuestras inquietudes gracias por la acogida y el buen servicio
I traveled to Jamaica for the first time this month with my husband and our son. We stayed at Ocean Coral Springs Resort in Trelawny, Montego Bay JA. My family and I had a great time.The room we stayed in was clean & we had a beautiful balcony view overlooking the ocean and the kid's water park and pool. Now, let's get to the point of this review. It is not really the resort/hotel that was the issue for us. It is their Premium Travel Club (part of the H10 hotels).
We arrived in Jamaica hungry, tired, hot, and sweaty but eager to get our vacation started. As soon as we turned away from the check-in desk to get started towards our room, we were approached by a travel club employee (we didn't know who she was at the time). She was super friendly and personable, and she and my Jamaican husband were chatting about how long it's been since he's been to Jamaica. She had a notepad in her hand and invited us to breakfast the next day at 8:15 in the morning. I found it odd, but since she was very nice, we hesitantly agreed, wondering what this was all about?! We did arrive to the lobby as agreed the next day and met with the same lady who invited us to breakfast. She then introduced us to another lady who we learned we would be dining with at breakfast. All of us headed over to Martha's Market, a breakfast buffet on the resort and we sat down with her and chatted about things like where we are traveling from etc. She was very nice. At breakfast, my husband asked her what this is all about and she shared with us that after breakfast, she'd like us to head over to the travel club for a 1 hr presentation. I looked at my husband because I realized that they were eventually going to try and sell us something. But,we went to the presentation. At the travel club, called "Premium Travel Club", we were seated at a table and the young lady gave the presentation. They market it to you in a way that makes it seem as if you become a member of the travel club, and have future plans to travel, you would get huge savings by booking through them instead of sites like Expedia, Booking.com, etc. They kept noting that the amount of money that I told them we spent on this trip would pay for the membership in no time, which was originally offered at 17, then 15 thousand. Yeah, that wasn't happening! what happens next is the big problem. As part of their "workflow" a manager is called over to help sell you on their package. The manager was also a nice lady but she was very pushy. And I mean pushy. Even though the lady who did the presentation heard us out, and understood my hesitation and the reasons I listed that it wouldn't be a good idea for us to sign up, that manager kept forcing herself on us. For example, I explained that my husband had just been laid of literally a couple of weeks before our trip, she responded something like "oh, he'll get another job in no time in that field" *That should have been a red flag to me*. Then I also explained that though we hope to travel more often now that we've broken in the suitcases, it's not guaranteed and I wasn't feeling 100% sure the travel club would be a good fit for us. She then kept disappearing from the table and coming back with lower offers. I kept shaking my head no and she would respond, "look at her shaking her head. No it's a good deal. We can work with you. You're not saying no". What did not help is that my husband was showing excitement about what they were promising with their membership and he was ready to sign up. I feel she played of of his reaction too. By then, I started tearing up a bit because I felt so pressured to make a fast decision. Typically I stand my ground &I still can't explain why I caved. I asked about the cancelation process and was told multiple time by multiple people that I would just need to email their board of sales team and its that simple to cancel. I signed up (kicking myself still). We enjoyed the rest of our stay. We arrived home 4 days later and I got to do the research I needed to do and found so many bad reviews on not just this but travel clubs in general. The half truths, the outright lies, the false marketing. I sent that cancelation email. A few days later, I got a phone call staing that had I canceld while on the resort, I would have received my deposit but since I left, I forfeit my deposit. This was purposely withheld from me. Its sneaky and misleading. The series of phone conversations and emails that followed were just as sneaky. They tried to word things a certain way and I had to constantly correct them about what I had said or agreed to. The "contract" that I went home with was NOT the same one they presented to me on their tablet to sign. They purposely withheld it until I requested it to compare the 2 documents. Maybe not a scam by definition, they are untruthful & will take your money and refuse to return it. They trap you and lie to you. BEWARE. Just say no to breakfast
Officious unhelpful reception staff
They check your credit card two days before you leave whether you like it or not to make sure you can pay
Refuse to allow you to take water - their own ‘water that you bought there - to your room
Won’t let you book a room for 4 hours extra until day you leave and demand you leave suitcase at desk so that you can’t access it if needed
I could go on …
Stayed in the H10 Vintage Salou for a holiday with my wife. At 1st glance the reception looks lovely. Then they send you to your room. Walking down the corridor is like walking down a prison wing! Great big stenciled numbers on the walls. With mirrors on the ceiling, making it look like mesh, so other inmates can't through stuff down on you. There is silicone all over the walls where they have pulled signs off and not even made an attempt to remove the silicone. Emergency light fitting falling out of ceiling.
The room itself.... Bed is comfy. That's about it for good stuff. Aircon set at 23° and can't be changed. Door to balcony hard to shut. Chair on balcony broken. Aircon vent falling off wall. Socket in bathroom for hairdryer broken.
Then there is the food. Horrendous is the only way to describe. We were told there were theme nights. Don't make me laugh. A couple of pizza don't make a theme night. One night we got a curry of some description, yet the samosa were the night before. A complete hoj poj of food that didn't go together. Breakfast was a joke too. Only got breakfast sausage on the 1st day. After that, it was small hot dogs or small spicy rubbish.
Around the pool is a nightmare if you want a brolly. Could only be used in certain places, as they screw into the ground. So you cannot move at all. Pool not the biggest but ok. Untill they start to do water polo.
WOULD NOT RECOMMEND THIS HOTEL TO ANYONE!! NEVER SEEN 4 STAR!!!!
I wrote an honest review regarding my experience at the H10 Timanfaya Palace, Lanzarote, not only was the GM (José Angel Vázquez) being extremely patronising in his response he didn't actually address main concerns.
as I said keep it real and remove them 10yr old picture😂😂😂😂
stop rolling a crap in glitter José Angel Vázquez
H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele.
The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
