H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele.
The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
H10 Hotels receives a mixed reception from guests, with many expressing significant dissatisfaction. While some reviewers appreciate the beautiful locations and friendly staff, such as at H10 Las Palmeras and H10 Conquistador, the majority report serious issues.
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Common complaints include poor service, unsatisfactory food quality, and unclean rooms, with one guest even finding a cockroach in their bathroom. Many customers feel misled by the hotel’s promises, particularly regarding the quality of accommodations and amenities, leading to feelings of disrespect and disappointment. The Premium Travel Club membership is also criticized as a scam, with complaints about hidden fees and unfulfilled offers. Overall, while there are positive experiences, the overwhelming number of negative reviews highlights substantial concerns about the quality of service and facilities.
H10 Rubicon Palace Hotel in Playa Blanca Lanzarote was absolutely fantastic. They went above and beyond on all our expectations, from Dario in customer service answering and emailing our special request before we arrived. To the exceptionally friendly staff, Arun in the piano bar and our lovely room attendant Alexandra just to name a few of the wonderful people who work in this hotel. We were all inclusive in rooms 8712 and 8713 from 6th of April for one week and from the fabulous rooms to the fantastic food which is freshly cooked in front of you every night to the fantastic entertainment and beautiful pool areas. We have had the best holiday we have ever had and would like to thank everyone in the H10 Rubicon Palace for helping us to make special memories. I couldn’t recommend this hotel more highly and really can’t wait to return for another wonderful holiday.
My recent stay at Ocean Maya Royale in Playa Del Carmen was nothing short of a nightmare. Despite booking a specific room, upon arrival, I was informed that it was unavailable and was coerced into accepting a downgrade. What followed was a series of deceitful promises, attempts to coerce me into signing documents waiving my rights, and an overall disregard for customer satisfaction.Not only did Ocean Maya Royale fail to deliver on the room I originally booked, but they also attempted to scam me out of the money I had already paid. Promises of compensation were made but never fulfilled, leaving me feeling cheated and frustrated.Throughout my stay, I felt continuously harassed by the staff, who seemed more interested in covering up their mistakes than rectifying the situation. Even after returning home, the harassment continued through misleading emails, attempting to spin the situation as if they had resolved the issue, which they clearly had not.I want to caution others against staying at Ocean Maya Royale. Their unethical business practices and disregard for customer satisfaction demonstrate a lack of integrity that I cannot overlook. I will never consider staying at any of their hotels again, and I urge others to be aware of how they treat their guests who pay a significant amount for services they fail to provide.
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Gebucht über H10 Hotels und auch gleich bezahlt! Leider wird mir verweigert das Hotel zu stornieren, obwohl ich Anspruch hätte bis 7 Tage vorher! Ich warne jeden vor dieser Seite. Finger weg! Telefonisch wurde mir in schlechtem Deutsch erklärt, dass ich direkt im Hotel stornieren muss. Das Hotel liegt in der Dominikanischen Republik.....
Vi boede på Hotel H 10 på LaPalma. Gør ikke den samme fejl
Vi boede på Hotel H 10 på LaPalma. Hotellet er meget slidt og mega stort.
Løberen foran vores værelses gang var fyldt med pletter. Værelses rengøringen var hurtig overstået ca 5-6 minutter og det kunne ses.
Buffeten var næsten den samme dag efter dag. Kedelig og halvlunken.
Trist når der ikke er så mange lokale restauranter i nærheden. De fleste var lukkede.
Hotellet ligger MEGET tæt på lufthavnen, hvilket giver en del støjgener.
Værelset var MEGET småt til brug for en lang tids rejse på tre uger.
Der var intet ekstra på værelset hverken flaske vand eller vandkoger.
Overalt fremstod hotellet meget slidt, ikke som vi forventede af et fire stjerners hotel..
At jeg så samtidig fik stjålet 400 euro, gjorde ikke glæden ved opholdet større. Efter gentagne kontakt forsøg til ejeren/ manager af hotellet har jeg ikke fået så meget som en euro tilbage. De er tilsyneladende fuld stændig ligeglade med deres gæsters oplevelse af hotellet og den manglende service. Hold jer langt væk fra dette sted.
I was looking for a nice hotel in cambrils in Spain for 13 nights from 25th September to 8th October I spotted the H10 Cambrils on Booking.com for €1,122 half board fully refundable. I checked the hotel website seeking a better price, and got it for 957€,half board fully refundable. I started the booking process and got all the way until it came to pay, it said "pay today" even though it stated fully refundable, there was a drop box to change this but did not work. the site then froze. I started to whole process again only to be told, oops there's a problem and unable to proceed. there was a contact number to call for booking. I call this Spanish number and talked to a nice chap who said he'd fix it for me, but even he could not book it for me, he was able to book from 25th September but only to the 6th of October fully refundable, he the suggested that I book these nights fully refundable and book the remaining 2 nights not refundable. but that would have pushed the cost above the price been charged by Booking.com, he then suggested that he'd transfer me to someone else who would fix this, I was then cut off but they called a few minutes later. The new chap tried to book what we requested but again as unable.
it seemed that H10 booking site are unable to take booking for one of their hotels but Booking.com can.
I was looking for a few week easy vacation to relax before we start to celibate our 50s wedding anniversary a few weeks later, I was quite happy to pay what the company asked for (957€) half board fully refundable as advertised on the H10 site, but it seems that H10 booking service are unable to do this. I'd be interested to see (if an) reply from H10.
Hotel H 10 Big Sur Los Cristianos.Pessima l'accoglienza
Hotel H 10 Big Sur Los Cristianos Tenerife
Hotel delizioso, pessimo il servizio reception. Avevamo chiesto un termometro per misurare la febbre e non l'avevano (già questo per un Hotel a 4 stelle è assurdo!!);ci hanno suggerito:
1)Di attendere il bagnino della piscina (in servizio il giorno successivo)per chiederglielo..ma quale termometro?Quello per misurare la temperatura dell'acqua??
2)Di andare in farmacia ad acquistarne uno.Ma sarebbe stato troppo per loro mandare qualcuno ad acquistarne uno e recapitarlo nella nostra stanza?
Mai più!Ci siamo trovati a gestire un'emergenza di salute assolutamente soli in un paese estero.
H10 CONQUISTADOR TENERIFFE
STAYED HERE IN NOVEMBER 2023, PLUS SIDE:: HOTEL VERY CLEAN, FANTASTIC POSISTION, THATS ALL I CAN THINK OF,
MINUS::: FOOD IN GENERAL WAS OF POOR QUALITY, FOOD IN BUFFET WAS COLD MUCH OF THE TIME, PAID €252 EXTRA FOR A SEA VIEW, ONLY TO BE GIVEN A SIDE SEA VIEW, COMPLAINED TO RECEPTION STAFF BUT DID NOT WANT TO KNOW ABOUT OUR COMPLAINT, ALL THE RECPTION STAFF WERE OF A YOUNG AGE AND DID NOT KNOW HOW TO DEAL WITH A COMPLAINT, FURTHER MORE ON SIGNING OUT OF THE HOTEL ON OUR BILL WAS €48 FOR EATING IN ON OF THIER THEMED RESTAURANTS, OF WHICH W E NEVER DINED IN ANY OF THEM, I FEEL THE HOTEL IS TRYING TO CON CUSTOMERS INTO PAYING FOR EXTRAS , SUCH AS SEA VIEWS, EATING IN THEMED RESTURANTS, PRIVILEGE ACCESS TO CERTAIN AREAS, ALL FOR EXORBITANT PRICES, THIS WAS OUR THIRD VISIT TO A FOUR STAR HOTEL IN TENERIFE THIS YEAR, THIS HOTEL DOES NT. DESERVE FOUR STAR STATUS, LOOK FOR AN ALTERNATIVE, BOURGANVILLE PLAYER COMES TO MIND AS AN EXCELLENT HOTEL , YOU WILL NOT BE DISAPPOINTED , FORGET H 10
Ho soggiornato da loro 3 giorni all’hotel di Londra a Waterloo. Mai mi sarei aspettaro un accoglienza cosi’, personale gentilissimo e cordiale subito a disposizione per qualsiasi esigenza, la camera non grandissim ma perfetta, con un bagno a dir poco piacevole con vasca inclusa.
Vista mozzafiato con tanto di Skyline all’8piano.
In più come benvenuto mi hanno offerto 2 drink da bere allo skyline appunto con una vista che ti lascia senza parole.
Quando torneró a Londra, saprò dove dormire!
Ve lo consiglio al 100%.
My name is Cora Chesson-Forh. I resided at Ocean El Faro, and I bought the premium travel club membership. My concierge was Ray Rosario. She was very attractive to me. Daily she communicated with me as to if I needed anything. I would take every concern to her for assistance. She would successfully accomplish them to my satisfaction. She made my vacation stress free which is what I needed traveling alone and to another country. She made my experience worth decision to travel to Punta Cana.
At Atlantic sunset as I speak . Place is absolutely beautiful and spotless . Have to book in for breakfast lunch and dinner through an app. Won’t let you book into a la carte through app so eating rubbish from basic canteen. Bar closes at 6.30. The expense off this holiday does not meet expectations . 2 days in off a 7 day holiday and can’t wait to go home
My husband and I went for our honeymoon to Ocean El Faro and we had a great time. The service was excellent! We were very impressed with the amenities and we ended up subscribing to their premium travel club. Our concierge was Rainelis (Ray), she was a pleasure to deal with and helped us make the best of our trip. We are looking forward to using our premium travel club membership for our next trip.
Mi nombre es Maria Perez estuve en el Ocean El Faro y me hice socia del Premium Travel club y mi concierge fue Rainelis y fue una experiencia inolvidable por la atención y la comodidad ya que me facilitó mi estadía. Ya quiero volver.
Séjour à Barcelone h10 raco del pei.chambre non conforme au descriptif, minuscule, lit d’une place pour deux personnes! Pas de fenêtre . Chambre collée à l ascenseur avec le bruit incessant de la machinerie. Impossible de voir un manager ni d obtenir un remboursement. Nous avons eu 7ne autre chambre seulement 2 nuits sur 4 en nous demandant en échange de ne pas faire de réclamation!
Hotel was lovely what a location been Los Christianos many times and that’s the best hotel Ivan on Reception was so nice all the time. And David.r and Andréss on the pool bar area made my stay brilliant they are so nice and Professional and I’ll be back thank you
Waren 9 Tage im Norden im Tenerife Playa. In dieser Zeit 2 mal umziehen müssen, weil entweder die Klimaanlage nicht lief, das wasser in der Dusche nicht ablief, der Toilettensitz kaputt war oder wir Kakerlaken auf dem Zimmer hatten. Kühlschranktür defekt, TV veraltet. Doppelbett besteht aus 2 Einzelbetten, die immer auseinander rollen. Frühstück mit altem, harten Brot, sogar Schimmel entdeckt. Abendessen total lahm, Pizzateig roh, Lasagne geschmacklos, Calamaris schmecken wie Dichtungsringe und vieles mehr. Die Mitarbeiter sind zwar bemüht und sofort zur Stelle, aber gebracht hat dies nix. Fazit, nicht nochmal H10
I stayed in H10 ocean eden in Jamaica from the 23-30th of July 2023. They made me purchase a membership the next day but after staying in the hotel for 2 days, I realized that what they advertised and the living situation in the hotel was not the same. I decided to cancel my membership just 4 days after while still on vacation.
I spoke to Jose N. Who is the manager is sales and he assured me that I will get 100 % of my money back. It's been a month and half and they haven't given my refund. What they say in the phone and whatever they saying by email are totally different. Please do not join their membership if there is no terms and conditions and refund policy. Their customer service representative Angela is rude and has no maner she has no empathy and doesn't care at all.
It's unfortunate that a beautiful place like that has a bad system, the information that you get within their CSR are different from one to another and that was the same problem in the resort. The people are nice but the system is broken.
You owe me more than $5,000.00 and you will pay it back.
What you're doing is scamming and no wonder why your cancelation rate is 80%.
I want my money back or I will be leaving a review every week until I get it back.
Firstly, the quality of the hotel. It is worth noting that the Gran Tinerfe, for us, was a wildcard. We had considered staying at the H10 Costa Adeje, alongside around seven other hotels of similar quality and price in Adeje; however, we booked the Gran Tinerfe on the basis of good reviews and that it was Adults Only (the original reason the Costa Adeje didn’t get our booking). We were nervous before arriving - because we had no experience of staying with your hotel group, and nobody we knew had stayed at the Gran Tinerfe previously, we were hoping that it would be the quality we were promised by Jet2 and the reviews on their site.
On arrival at the hotel, after a very pleasant experience travelling there from the UK, we were greeted by a welcome glass of Cava and the ebullient Mariska; she went out of her way to make sure that we felt taken care of. She sat with us and explained the service the hotel offered as part of our booking a Privilege room and handled the whole checking in procedure. When looking at the Privilege rooms originally, we decided to book it because we felt it was worth the extra cost for the sea view, the separate sun terrace, and the coffee machine - but we didn’t realise quite how much extra that service offers until Mariska walked us through it in detail. She helped us to book a table at the El Mirador for our first night and then for the Asensen restaurant later in the week. She ensured that my Mom had an allergies card so that she didn’t have to worry about that. Whilst she did this, our luggage was taken by the porter and next seen in our room, which was a gift after a long period of travel. We had to wait a little time for our room, but were offered use of the hotel’s facilities during that. The team had decorated the room with balloons and really made a big deal out of it being my birthday, which made it even more special.
That evening, at the El Mirador, we had our first meal - which was exceptional. The food was of restaurant quality, something which remained as good for every meal we had over the course of the week. Alongside this, the service we received was again outstanding. We didn’t expect the warmth and commitment that the team showed; a special mention for Aaron, Charo and Asier, who made every meal an experience. Something which really stood out for us was the sheer volume of languages that these members of the team and Mariska speak - able not just to take orders but to hold conversations in at least five languages that we heard; even the gentleman running Mike’s Cafe was kind enough to allow me to practice a little rudimentary Spanish and taught me ‘otra más’ when ordering the second Espresso Martini! They are an absolute asset to the group and are a significant part of the reason we had such a good time during our stay. This is not to say that anybody else on the team were less than hospitable, warm, friendly and accommodating during our stay. The whole hotel team’s constant commitment to ensuring that our needs were met meant that nothing was too much effort for them.
A close family friend wanted to ensure there was a present for my birthday at the hotel on arrival; the hotel’s reception team helped brilliantly in advance of the holiday to make it special on arrival, with a bottle of vintage Cava and a gift certificate for a massage at the spa; both of these were amazing. I was really impressed with the quality of the massage; the only shame is that the Turkish Spa wasn’t functional prior to this as we’d have liked to make use of the sauna and steam room - however, we were made aware that maintenance would be dealing with that rapidly.
Beyond this was the little things the hotel does which often go unnoticed but made the stay just that much more special. Having a twice per day turn down meant the room was always left clean and tidy; chocolates left on the bed every day; the Club H10 welcome chocolates and cocktail voucher; the general cleanliness of the room and the hotel. Hotel entertainment is often hit and miss - however, we were really impressed with the quality of these during our stay. In particular, the DJ night, the flamenco, and the live music acts were all great.
Overall, we were made to feel very special. We commented during the stay that we haven’t had a holiday that enjoyable for around ten years; everybody we spoke to shared a similar experience. As such, whilst we came as a pair for my birthday, we will be rebooking before the end of the month for next summer for us again, plus my partner and our immediate family; because of the way the team made two of us feel, we will be booking for eight people in total to experience Privilege and the Gran Tinerfe next year.
Ocean Maya Royale .... my 4th time here. I always had a great experience and gave them 4 or 5 stars....they are now at a 1.
Paid for privilege which is supposed to include a butler, saw him once and never had anyone to help us with anything.
Fridge is supposed to be stocked daily but we had no water for 2 days. Called guest services, waited an hour and finally had to go in and ask for water. They said it was because we must have the do not disturb sign on. Seriously? The do not disturb sign up for two days? Our room gets cleaned so obviously that is not the cause. Then we still had to wait another 30 minutes. I told them that with the extreme temperatures and humidity that it was important to ensure everyone has water to stay hydrated but they just looked at me with annoyance. I guess I disturbed them at work.
Food signs are all wrong. I have a seafood allergy. One night I saw a potato salad, turns out it had shrimp in it. Another day there was a food item identical to one a couple of days previous but no sign at all. I thought it was the sane item but it was thickly coated fish. Are they trying to kill someone?
Basically, paid almost $2000.00 extra for privilege services and got nothing except a chair on the beach. That chair is very expensive.
Someone needs to come in from H10, secretly and try each tier of service and to seriously look at how things are done.
I doubt I will be back a 5th time.
Stayed at Hotel previously, very disappointed after returning. Bar staff are rude and very unhelpful, waited over 10 mins to get served while barman continued to serve Spanish speaking customers first that arrived after me (bar was not busy). This was my very first impression on my arrival which was very disappointing. When I got to my room I noticed that the rooms are not thourghly cleaned between guest and throughout the whole hotel you will find tons of damaged walls and water damaged roofs.
My biggest upset was 1/2 of of the Breakfast and evening food where not labelled. I have been a vegetarian for 4 years and accidentally ate pork due to this. The hotel is not inclusive and I’m extremely disappointed in my experience. God forbid someone had an allergy!
This hotel should have its stars lowered to 3 stars. I would not recommend staying here and will certainly not be back.
H10 Casa Del Mar, Mallorca.
The food and restaurant staff were excellent, particularly Carlos. Reception staff very helpful and professional. Front bar staff, with the exception of the two blonde haired ladies, didn't come across as being particularly happy or helpful. Cleanliness was good overall but felt that some items needed a bit more focus occasionally. The pool area is very quiet with no music playing over speakers, which is good. We would definitely return in the future, but some staff could do with lessons in customer service/friendliness
H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele.
The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
