H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele.
The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
H10 Hotels receives a mixed reception from guests, with many expressing significant dissatisfaction. While some reviewers appreciate the beautiful locations and friendly staff, such as at H10 Las Palmeras and H10 Conquistador, the majority report serious issues.
Read full summaryShow less
Common complaints include poor service, unsatisfactory food quality, and unclean rooms, with one guest even finding a cockroach in their bathroom. Many customers feel misled by the hotel’s promises, particularly regarding the quality of accommodations and amenities, leading to feelings of disrespect and disappointment. The Premium Travel Club membership is also criticized as a scam, with complaints about hidden fees and unfulfilled offers. Overall, while there are positive experiences, the overwhelming number of negative reviews highlights substantial concerns about the quality of service and facilities.
TUI is very good at transfers for wheelchair users as they pay for an accessible taxi there and back which is very good thing to do as I cannot get on a coach now.
The accessible room was very big and very clean and comfy beds
The bathroom was quite big but the sink is too high for wheelchair users. Also not a brilliant fold up and down shower chai as only had one grabrail but it was in the wrong place. We use a balcony chair after first night which was more comfy and safer
The food is good and cocktails are great as they are all made from scratch ot the premix ones we usually get. There is a really nice coffee bar and a snack/bar restaurant which are all
The only downside there is not a lot walk to, there are shops and bars if you go left, but nothing to the righr. There is a small town centre and marina with the same sort of market twice a week.
This is the 3rd year I have been to this hotel with my family to H10 Tindya Costa Calma.
We decided to go privileged to experience fine dining at their new A La Cart Restaurant, as the food is normally good.
Please save your money and do not go privileged for the fine dining experience. It is only privileged for the other faculty's it has to offer.
The food is not fit for a pig.
I am a food critic from the UK.
We had our first meal on the 20th of July, 2023, and we both ordered steak when our meal was served to us both.
I did not recognise the steak and smelt cheap fat. I sent my meal back after cutting one piece of the meat. I ordered a simple mushroom risotto, which was tastless, I only had a few mouthful.
The next night, I had been given the same menu. I had the manager if he had made a mistake, according to the serving staff it is always the same menu.
I had ordered duck, which was so dry and hard, no vegetables offered again, only greasy potatoes, you are not offered a dish of fresh vegetables with your meals, which is standard practice.
The next morning, he put in a complaint to the duty manager.
I said the food is ( CRAPP I RATE YOU 0000)
I had given her a list, which was wrong with the A La Cart Restaurant, bearing in mind they have been going 8 months as a privileged restaurant.
We are forced to go out and have some decent food to eat.
We tried room service twice and ordered a pizza for our meal. The first one was so dry and hard, and the second time, the pizza was the same very dry again with extra pineapple on top.
We have tried the main eating hall once at lunch the food is slops, you have to hunt for any decent food, the desserts are always good.
Had room service for breakfast ordered 4 croissants 3 turned up, one fresh fruit salad for 2 people, tea turned up without milk, took 25 minutes for milk to turn up, which arrived in a teapot, hot milk for my tea absolute joke.
I can say the serving staff are lovely, the staff at the front desk very helpful, the cleaning ladies are lovely.
We have been hear a while people are complaining about the Privileged A La Cart food and the one and only food hall for everyone, Privileged people are using the main food hall, Route66 the food is also dry and greasy open 5 days a week.
The amount of people coming from Privileged going to the main food hall as there is no variety of food or any daily dish of vegetables offered with your meals, also the A La Cart menu does not change, it is limited.
Most people are forced to go out in the evening's like we do, and get a cab to the nearset selection of restaurants to eat decent food is so appalling.
The privileged seating area does not have enough sunbeds or umbrellas. You have to hunt for a sunbed with an umbrella. The same applies to all exclusive, not enough umbrellas to go around the swimming pools.
On the privileged sunbed area, they run out of water and fruit juice and cava. You have to que and ask for someone to replenish these amenities. We are not given daily beach towels.
Our hoilday has been ruined. I can not believe that in one year, the food standard has dropped so dramatically that it is appalling.
PLEASE DO NOT PAY FOR PRIVILEGED. YOU ARE JUST PAYING FOR THE BLACK ARM BAND ON YOUR WRIST.
ROOM 409
Diane Brady.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
H10 Costa Adaje
The good first:
Swimming pools are lovely
90% staff were very friendly and helpful
Location is nice
The food was nice in the buffet restaurant but it was super busy. The food in the pool bar was average.
The bad:
Filthy and tatty!
We booked a sea view room and arrived to see that it looked like it had been furnished from the dumpster. If the wasn't actually broken in was chipped or tired. The bed was visibly lumpy and old.
We told reception and they offered us another room on the opposite side of the hotel which had been refurbished. It was cleaner and newer but looked over a building site without a sea view!
The only other room available with a sea view was a suite which we had to pay an upgrade amount to use. (80 euros a day)
It was FILTHY! I can't tell you how dirty it was but it was so bad I didn't know where to sit. Filth, hair, and ground in dirt everywhere. I took a white towel and wiped a chair and it came up black with dirt.
We called the guest services who came straight up and was very apologetic. She took photos for the manager. We had to leave the room for hours for them to deep clean it. We would have left but there wasn't any hotel available in the location we wanted available.
After arguing with the management for some sort of goodwill/compensation the manager offered us 50% of the supplement that we had to pay for the upgrade!! Seriously insulting as we had wasted a whole day and had to pay for an upgrade that we didn't need but we needed a holiday.
There are a lot of parts of the hotel that are so old and filthy and some that are new but still not maintained as well as they could be.
Our room air conditioning did not work very well at all.
We left feeling that the hotel management does not care about customers with unpleasant memories of dirt!
I have never stayed anywhere that had such cleanliness issues! This might not be connected but my daughter ended up with a bacterial throat infection and we had to call the Dr out who prescribed antibiotics our second to last night.
Booked at Ocean el Faro in Punta Cana with a travel agency and got a Swim-Up Junior Suite (awesome room with a semi-private pool at your terrace’s doorstep) at the check-in we upgraded to the privilege service which was awesome. 2nd day in we were greeted by a Hotel employee at the lobby and offered us to assist to a presentation to explain the Premium Membership program the H10 hotels has and I accepted. After the presentation I was convinced enough and when signed up they upgraded us instantly to premium services in the current stay. This was amazing! We got all the privilege services, access to premium exclusive areas and a personal Concierge “Rosely” which helped us with all the restaurant reservations for each day and gave us daily reminders of the reservations and the hotel daily public activities. She also hooked us up with the cart pickups at the room or lobby whenever we where going out, since it was a long walk from Building 8 to the lobby. All restaurants were amazingly good and not to mention Mike’s Coffee Shop my personal favorite. The El Mercado buffet was awesome also. Every single tour we did outside the hotel was booked at the lobby with the tours rep and all of them had pickup and drop from and to the hotel included. Very safe and secure, I was impressed. Overall we had an unforgettable experience and we will be back!
Nuestra experiencia en el Ocean El Faro en Punta Cana, RD fue una excelente. Excelente servicio, personal muy amable. La inversión que realizamos del Premium experience no tiene comparación. Nos trataron a cuerpo de reyes y reinas. El servicio ofrecido por nuestra mayordomo Rosely Rosario fue de primera. Siempre atenta a nuestras necesidades. Las reservaciones, coordinación de transporte. Las comidas en el restaurante Privilege deliciosas y el personal muy atento. De seguro que queremos regresar.
Need to speak to a member of the H10 hotel complaints . You can not get through on any of their sites!! It would be in your interest to email me before I put photos of your H10 dreams hotel on this site. The hotel is NOT a four star plus it’s a 3 star , the bar had water pouring through the ceiling , the pool area is tiny and the beds and that close to the others the photos are nothing like what it is actually like , the double sun beds looked nice till I looked at them snd they are stained and old , the place it tired and shabby , speaking to the man suppose to be a manager ‘glen’ told us to drop our expectations !! What a disgrace . The list could go on all I would say is the hotel is not 4 star . The outside is tired and the photos are nothing at all like the place . Would never tell anyone to stay .
Before we left for our trip to Ocean El Faro April 2022, so many people kept telling us not to get sucked into a time share so we were avoiding the folks in the hotel lobby that seemed to be approaching everyone. However, after 1 day, we got sucked in. We agreed to sit down and 'just talk' to one of their representatives. My husband and I were adamant that we were NOT going to get any kind of time share. The next day we met Jean Louis, a super great guy that just wanted to talk to us about life in general and our families and such. Yes, he gave us the 'talk' but we soon realized that this in deed was NOT a time share but rather a membership and you don't just have to go back to the same resort time and time again but it offers huge discounts on a variety of resorts all over the world. We signed up with the knowledge that if by the end of the week we changed our mind, no problem. However, for the rest of the week we were treated like a King and Queen and honestly, who wouldn't want that kind of treatment. We spoke to many others online that week that are members and the general consensus is that this is an amazing membership to be part of. We are so very looking forward to coming back to El Faro very soon. Great service and awesome people!
Hidden prepayment prior my booking! I did a booking at H10 Roma Citta hotel advertised with "no prepayment needed" and free cancelation on booking.com, however in less then 24 hours after the booking the hotel charged me around 200€ (first night fee) after a few hours only they were trying to charge me the entire amount for my stay with the excuse that they need to secure the booking and the amount will be blocked in a pending transaction around 20 working days....what a scam...i'm still waitting for my refound even after i cancelled the entire booking. !!! Do not book with them, they are plenty of nice honest and trustable hotels !!!
H10 Mediterranean village hotel . Better than expected great staff - good nightly entertainment. Would be 5 stars buffet Food patchy especially desserts some nights ..menu seafood heavy soft drinks water etc not included .. slightly noisy neighbours 2 nights till midnight and beyond was worst thing and also sadly the water fun park is only for under 12 when bigger kids would enjoy it and it’s big enough and umclear about strict age limits on booking/website
Very little selection of food which looked and tasted awful
My husband and I stayed at the H10 Tenerife Playa Hotel, Puerto de la Cruz from 24th March - 1st April 2023, on a half board basis in a SUPERIOR ROOM (room cost extra). On arrival you can expect to be dropped off around the corner from the Hotel as it’s in a pedestrian only area. Hotel looks nice on entry, but once in the rooms you realise how badly it needs renovated. Rooms are dull and drab and very basic as is the bathroom. Our room smelled strongly of sewage. No sense reporting it, I needed a room with a shower as I’m an amputee, and this was the only one available. No tea or coffee facility, and TV only had news and one other English speaking channel called PICK? Very few British people, mostly older foreigners and not too friendly. It really goes downhill from now on I’m afraid. There’s always a queue at mealtimes. You couldn’t just walk into the dining room. A member of staff sat at the door and took your room number, wrote it on a duplicate form and you took it into the dining room. The waiter then wrote your drinks order on it and gave you back the carbon copy. The Hotel doesn’t accept cash, instead, you get a nice big bill at the end of your stay for the dining room alone as water was 2€ and coke was 3€ for the smallest bottle. After giving your room number etc., you then waited til someone came and sat you at a table. It’s no wonder there was a queue. The food was always cold, there was a microwave though. I can honestly say the food was the worst I’ve ever seen or tasted. The selection was so poor, I couldn’t believe we’d stood in a queue for it. There was only one type of soup, and there was no cold meat selection of any kind either for the time we ate there. Their sweets were worse, usually a piece of sponge cake with a strawberry topping, or the same sponge cake with an orange topping. Sometimes there was the odd chocolate doughnut thrown in. I actually stopped going to the dining room after four days. I couldn’t face it, even the thought of it made me feel sick and still does. If you have booked this Hotel you have our deepest sympathy. On a personal note, and I can honestly say this does not reflect on my review. I feel I should mention this for fear someone else could be seriously injured. On the Thursday before we were due to leave, I endured a horrific experience where I was placed on a faulty ‘POOL HOIST CHAIR’. It broke as I was lowered into the pool. Being an amputee, I could not get off the chair or out of the pool. The next day, I e-mailed and informed the Hotel about what had happened to me. I later received a phone call in my room from a Staff member who gave me the impression she was trying to make a joke of it. I’ve contacted this Hotel numerous times since I got home. They now won’t answer any of my e-mails and neither will there Insurance Company as they know I am seeking compensation. Just another example of what to expect from this chain of Hotels.
SCAM ALERT! The website is misleading, there are hidden costs.
On the website it says there is free breakfast, but you have to pay for it.
The staff is very unprofessional.
Hotel is clean enough as you’d expect from a 4 star hotel, although quite outdated now and decor/interior fittings probably 10-15 years old.
Beds highly uncomfortable and 3 of our party of 6 ended up with very sore backs after our stay. Air con in all 3 rooms didn’t work efficiently enough and room temperature according to thermometer in the room was always 23*C or higher.
Asked if the Gym could be opened after 8pm and was told no although this wasn’t an issue in previous H10s. Gym equipment also very outdated and badly needing serviced.
Entertainment stops early at 11pm every night (if there even is any on) and lights to the games room where pool tables situated also turned off at 11pm leaving it in darkness.
Me and my partner started throwing a very small soft ball to each other in the empty pool and was quickly told off by the lifeguard who aggressively blew his whistle and rudely wagged his finger at us.
Overall quite a poor experience and would make me think twice about booking another H10.
H10 Delfin Salou
A spontaneous weekend getaway to Punta Cana in the Dominican Republic got us more than we bargained for. Ocean el Faro is one of the most amazing places we’ve been so far. The warmth and welcoming staff have us planning yet another visit. We stayed at the adult side, Los Besos, which was quiet and convenient. Concierge service is second to none. As Privilege Guests we enjoyed all the amenities of the hotel. Highlights of our stay: the Japanese restaurant, Mikes Coffee shop and best of all, The Lazy River. Now that we are Premium status we anticipate visiting soon. Thanks to Gabriela ( she was the hostess with the mostest😎), Rosely Rosario ( Our most wonderful Concierge) and Sandy ( our Bellhop).
Kudos to your company. Job well done !
H10 Atlantic Sunset advertises Family Room with Sea View. Family Room Sea View are charged €150-200 more than other family rooms. However, Families are restricted to block one and farthest away from Sea. Thus, Family rooms with Sea View is misrepresentation and scam as it is Side sea view. Please do not book Family room with Sea View. Just book any Family room and you have the same Side sea view.
Please do not add half board option while booking. It is poor quality. They charge separately for tap water. And we are not allowed our own water bottles.
Location requires car.
Paid around 350 euro for a night through Hotel Tonight app and stayed in room 701. Next to elevator so terrible sound. Cleaning woman knocked on door and opened at 9:15 (Although we check out), breakfast not included (my bad assumed it is for 350 euro), not even water in the room (don’t want to have tap water with my coffee, which is Nescafé btw , so not very good)and very small bed and room. Safe is too small to put MacBook also.
Preis / Leistung stimmt nicht. Beispiel: Qualität des Checkins, Frühstück, Dachterrassenverfügbarkeit. Es scheint, als wäre das Hotel den ersten Tag geöffnet und das Personal weder informiert, noch kundenorientiert noch wissend, wie z.B. ein Rührei zubereitet wird. Auf mehrmaliges Hinweisen dieser Mängel wurden nur Schultern gezuckt. Das Hotel bitte meiden! Schade für Euro 300 pro Übernachtung.
Fueron unas lindas vacaciones!!!
En general el hotel El Faro me gusto mucho más que los de México y el Ocean Blue and Sand de Punta Cana…destacó la limpieza de las instalaciones, pese a que tuvimos inconvenientes con la limpieza de los cuartos un par de veces (no pasaron en un par de ocasiones), todo se venía siempre limpio y bien mantenido. Las comidas sabrosas y el personal en general muy amable. Fuimos en grupo con 3 niños y un infante y todo esta muy pensado para satisfacer las demandas de los diversos gustos y necesidades.
Destacó la labor de nuestra concierge Roseley, quien siempre estuvo atenta a nuestras necesidades y presta a ayudarnos.
Sin duda, volvería amé la playa y mi familia quedó muy satisfecha con el hotel.
This was our 6th time going to the H10 Rubicon Palace. As always we had a perfect time. The hotel is beautiful, spacious and clean. The staff are very friendly and accommodating. I had emailed Alberto to request rooms together and also an interconnecting room for my daughter and granddaughter as always we were listened to and our request was granted. We look forward to returning next year.
Urlaub wollten wir mit komfort erleben aber die grösste enttäuschung gewesen .Im Hotel Rezeption herrschte nur unfreundlichkeit und das jedesmal wenn man kontakt gesucht wurde! Wir haben Club karte aber über % oder Willkommensgeschenk geschweige Besonder Aufmerksamkeit nicht die rede.Erholung suchende hier nicht zu Empfehlen und leider H10 hotels auch für uns nicht mehr in visier.
H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele.
The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
