Health & Aesthetic Clinic London reviews & trust report
Health & Aesthetic Clinic London is a cosmetic medicine and skin care facility located in the Royal Borough of Greenwich, London. Established in 2011 by two qualified doctors, the clinic specializes in a variety of aesthetic treatments, including laser therapies and skin care services. The clinic is registered with the Care Quality Commission (CQC), ensuring compliance with regulatory standards and providing clients with peace of mind regarding safety and quality of care.
The clinic caters to individuals seeking to enhance their appearance and overall well-being through professional cosmetic treatments. With four spacious treatment rooms and a commitment to high standards of cleanliness and infection control, Health & Aesthetic Clinic London provides a welcoming and secure environment for clients. Its focus on personalized care and advanced cosmetic solutions makes it a trusted choice for those looking to improve their aesthetic health.
Health & Aesthetic Clinic London has a positive customer experience.
Health & Aesthetic Clinic London receives overwhelmingly positive feedback, with many reviewers praising the quality of treatments and the expertise of staff, particularly Shannon. Customers highlight the effectiveness of various procedures, such as HydraFacials and chemical peels, noting significant improvements in skin texture and overall health.
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Reviewers appreciate the professional and caring approach of the staff, who take the time to explain treatments thoroughly and ensure comfort throughout the process. However, there are some critical voices regarding specific treatments like HIFU, with one customer reporting adverse effects that worsened their skin condition. Despite this, the majority of experiences shared are highly favorable, emphasizing the clinic's welcoming atmosphere and knowledgeable professionals.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
60
100%
—
● Low
4.8 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jan 2026.
Last 3 months
5.0
12-month avg
3.7
All-time
4.8
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
1.0
1
Mar 25
5.0
1
Apr 25
—
0
May 25
—
0
Jun 25
—
0
Jul 25
—
0
Aug 25
—
0
Sep 25
—
0
Oct 25
—
0
Nov 25
—
0
Dec 25
—
0
Jan 26
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 57 positive reviews
Friendly staff28%
16 mentions
Helpful support25%
14 mentions
Professionalism19%
11 mentions
Customer service16%
9 mentions
“Very professional, clean environment and they know exactly what are they doing”
On “Friendly staff” · Oct 31, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
Overall rating and review count for this company and similar companies
Had LPG Lipomassage/Endermologie with Kiera. Absolutely amazing and would recommend both. I found the treatment is amazing for cellulite & body sculpting and Kiera was professional, caring and knowle... See more
I was feeling nervous about my Rf treatment have never had it before Shannon was so good at explaining the process to me and making me feel so comfortable throughout, I will definitely be coming back... See more
I attended the clinic for Hifu treatment and it actually made my skin worse with more laxity, it was as though the fat had been melted from my face and left saggy skin not tightening!
What a waste of... See more
Really happy with my experience here, Shannon takes the time to explain each stage of the treatment clearly, and prioritises skin health and long term results, I feel I’m in safe hands. I’ve had a Hyd... See more
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Had LPG Lipomassage/Endermologie with Kiera. Absolutely amazing and would recommend both. I found the treatment is amazing for cellulite & body sculpting and Kiera was professional, caring and knowledgeable. Highly recommended!!!
I was feeling nervous about my Rf treatment have never had it before Shannon was so good at explaining the process to me and making me feel so comfortable throughout, I will definitely be coming back I have seen fantastic results and feel such a difference in the tightness of my skin and jaw line
Thank you HAClinic
I attended the clinic for Hifu treatment and it actually made my skin worse with more laxity, it was as though the fat had been melted from my face and left saggy skin not tightening!
What a waste of a lot of money and when I called they simply said wait x months even though it had been past the expected ‘see results’ timeframe.
I’m really annoyed about my experience and my skin has continued to look worse after the treatment not better. So they actually made me and my skin worse.
Really happy with my experience here, Shannon takes the time to explain each stage of the treatment clearly, and prioritises skin health and long term results, I feel I’m in safe hands. I’ve had a Hydrafacial and peel, happy with the results so far and looking forward to continued progress
My consultation with Shannon was brilliant.
She explained in detail, everything she can do to help me improve my skincare routine and the sun damage to my face.
She was a fountain of knowledge, which left me feeling comfortable with trusting her to get my skin looking, feeling and being healthier again. There were things I did not know about sun damage and what it has done to my face until I had this consultation! I am very glad that I booked In.
The whole process was very professional and most importantly I felt very comfortable. I am now extremely excited to start my skincare journey with her and the team.
I’ve recently had the HydraFacial for the first time and wow what a difference it has made to my skin!!! It has literally brightened and smoothed my skin. I felt like my skin had a deep clean. Shannon was really helpful in giving me information beforehand and was brilliant during the treatment in explaining each stage and the benefits it would give my skin. Well she wasn’t wrong, and I don’t know why I didn’t have this treatment sooner! So if you are thinking of having a facial I highly recommend the HydraFacial, you will not be disappointed!!! I’m ready to book my second facial! Thank you Shannon :)
Laser treatment
Lovely staff, so accommodating and kind , Shannon is always smiling and patient made sure I was comfortable with my treatment 10/10 would recommend :)
I had a chemical peel by Shannon, I have also started the skinade drinks to help the redness in my skin. I have had great results even after one peel by Shannon and was throughly impressed with Shannon’s attention to detail the advice she gave me so I can improve my overall complexion and colouring of skin.
I recently had the pleasure of experiencing a hydrafacial at the Health & Aesthetic Clinic, and I must say that my therapist, Shannon, truly elevated the entire session. From the moment I walked in, Shannon exuded professionalism and warmth, instantly putting me at ease.
Throughout the hydrafacial, Shannon demonstrated a remarkable level of expertise. She carefully explained each step of the process, ensuring I felt comfortable and informed about the benefits of the treatment. It was evident that she had a deep understanding of skincare and a genuine passion for helping clients achieve their desired results.
What stood out to me was Shannon's personalized approach. She took the time to assess my skin's specific needs and tailored the hydrafacial to address my concerns. Her attention to detail was impressive, and it made the treatment feel uniquely tailored to my skin.
The results were nothing short of fantastic. My skin felt incredibly refreshed, hydrated, and had a noticeable clarity that I hadn't experienced before.
The overall atmosphere of the clinic added to the exceptional experience. It was clean, well-maintained, and had a serene ambiance that enhanced the relaxation factor.
I left feeling not only rejuvenated but also confident in my skincare journey. I'll definitely be returning for future treatments with Shannon.
Amy
Love the customer service and the treatment. Selay was an absolute gem, so helpful and knowledgeable and she made us feel so relaxed and informed about what treatments we were doing. Will definitely be going back.
My issue and it's resolution was explained fully and simply.
The treatment went ahead as advised without any issues.
On-time appointment and follow-ups.
Caring, helpful professionals.
Very professional, clean environment and they know exactly what are they doing . No rush on treatment, they take their time and explaine everything very clearly. I had treatment from Selay . She is amazing and her customer service was great and very helpful.
Great experience from start to finish!
I was greeted by the lovely Rutvi on reception then I was taken for my pregnancy facial treatment which the lovely Shannon was amazing! She really made sure I was comfortable through-out and explained at the beginning of treatment what i was to expect and what was included! The optional bump mask was a lovely touch which was very special ☺️ I would recommend this treatment as the products are all pregnancy safe and my skin was left glowing and sooo hydrated!! Thankyou so much xx
Excellent and competent service by Ms. Selay. She is very well informed and experienced in skin types, flaws and appropriate corrective treatments. I am quite happy with the results
I went in there to get a treatment called chemical peeling.I don't know much about skin but I walked out of there knowing a lot more knowledge And felt more confident on how to protect my skin.I ended up purchasing some cream and saved same money.3 days in to useing cream already seeing result.thank you for your help.
Health & Aesthetic Clinic London is a cosmetic medicine and skin care facility located in the Royal Borough of Greenwich, London. Established in 2011 by two qualified doctors, the clinic specializes in a variety of aesthetic treatments, including laser therapies and skin care services. The clinic is registered with the Care Quality Commission (CQC), ensuring compliance with regulatory standards and providing clients with peace of mind regarding safety and quality of care.
The clinic caters to individuals seeking to enhance their appearance and overall well-being through professional cosmetic treatments. With four spacious treatment rooms and a commitment to high standards of cleanliness and infection control, Health & Aesthetic Clinic London provides a welcoming and secure environment for clients. Its focus on personalized care and advanced cosmetic solutions makes it a trusted choice for those looking to improve their aesthetic health.