Harney & Sons Fine Teas is a retailer specializing in a diverse selection of over 300 tea blends, including black, green, white, herbal, and specialty teas. The company sources high-quality ingredients from around the globe, providing customers with options such as loose leaf tea, tea bags, and various tea accessories. In addition to their extensive tea offerings, Harney & Sons also features a range of gift items, including tea gifts, samplers, and teapots, catering to both tea enthusiasts and casual drinkers alike. Targeting a wide audience, the company serves individual consumers looking for premium tea experiences, as well as those in search of thoughtful gifts for various occasions. With an easy-to-navigate online platform, customers can conveniently shop for their favorite teas and accessories, making Harney & Sons Fine Teas a preferred choice for quality tea products.
Harney & Sons Fine Teas garners mixed reviews, with a significant number of customers expressing dissatisfaction primarily due to poor customer service and order management issues. While many reviewers praise the great flavors and high quality of the teas, noting them as a favorite, a substantial portion of feedback highlights frustrations with the company's handling of orders and customer inquiries.
Complaints about being locked out of accounts after a website upgrade, inability to change orders, and double charges are prevalent. Additionally, some consumers mention that the website is not user-friendly and has led to delays in order processing. Despite the enjoyment of the tea itself, the overall sentiment leans negative, with many loyal customers feeling let down by the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 33 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.5 | 2 |
| Mar 25 | 2.3 | 4 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 33 most recent reviews.
“Amazing selection, high quality and flavorful teas, and good customer service”
“I’ve been a loyal Harney & Sons customer for years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 2.1 out of 5 (poor) | 2.3 out of 5 (poor) | — | 33 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: Harney & Sons Fine Teas is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.5).
33 reviews of Harney & Sons Fine Teas. Filter by what matters to you.
I got their Orange Mango drink. It was watery and loaded with added sugars. I didn't see any significant nutritional value. Quite frankly, because of the company's reputation I didn't bother really look at the contents.
We purchased over $90 of tea and at checkout they claimed my credit card did not process so they ran it again. When I checked my bank, they had charged me twice. Then they had the nerve to tell my bank. It was a legitimate charge. They seem like nice people but they will totally rip you off. Who buys $180 of tea? They were not very helpful or communicative.
ordered teas from this company and their website used to be good but now it is not. I have waited for them to get the tea to the USPS for 2 days. I contacted them and they said they were having difficulties but to be patient. I am patient no more.
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The earl gray I received was so bland that I think it must be stale black tea and that’s it, yuck … the orange pekoe was ok but not great… the only good thing I received was the tins that the tea came in… I was so disappointed that I contacted the owner, he offered no explanation for the poor quality … rip off … won’t order from here again. Boo
Harney & Sons Fine Teas is a retailer specializing in a diverse selection of over 300 tea blends, including black, green, white, herbal, and specialty teas. The company sources high-quality ingredients from around the globe, providing customers with options such as loose leaf tea, tea bags, and various tea accessories. In addition to their extensive tea offerings, Harney & Sons also features a range of gift items, including tea gifts, samplers, and teapots, catering to both tea enthusiasts and casual drinkers alike. Targeting a wide audience, the company serves individual consumers looking for premium tea experiences, as well as those in search of thoughtful gifts for various occasions. With an easy-to-navigate online platform, customers can conveniently shop for their favorite teas and accessories, making Harney & Sons Fine Teas a preferred choice for quality tea products.
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