Harney & Sons Fine Teas Reviews (Jul 2025): Is It Legit? Trust Score 2.2/5 from 33 Reviews | CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.2	33	100%		● Low

2.2 / 5 overall

=

33 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.3
12-month avg: 2.1
All-time: 2.2
Category avg: 4.1

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Quality	Trend	Reviews
Harney & Sons Fine TeasThis company	2.2 out of 5 (poor)	100 out of 100	1.5 out of 5 (poor)	2.1 out of 5 (poor)	2.3 out of 5 (poor)	—	33
Copenhagen Coffee Dealers	4.7 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	—	—	—	51
Justy	3.8 out of 5 (good)	100 out of 100	—	—	—	—	25
FIJI Water	2.8 out of 5 (fair)	67 out of 100	—	—	—	—	6
RYZE Superfoods	4.6 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.1 out of 5 (fair)	3.9 out of 5 (good)	—	1,000

Bottom line: Harney & Sons Fine Teas is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.5).

1 review

Jul 30, 2025

Featured

Absolutely love their flavours of tea

Absolutely love their flavours of tea. One of my fav places.

1 review

Jul 27, 2025

Featured

Not Just a Service Failure — A Betrayal of the Customer

I’ve been a loyal Harney & Sons customer for years. But a not-so-recent website “upgrade” locked me out of my wishlist, order history, and profile — and even the promoted Master Blending Contest form was broken. I contacted the several times. No response. It’s not just the technical failures — it’s the silence. A company I’ve supported with time, money, and word-of-mouth through reviews in various tea magazines and tea expos couldn’t even acknowledge me. If I hadn’t been a long-time customer, I might’ve left two stars. But the disregard and inaction is worse than neglect — it’s betrayal. There are too many other mid-tier tea houses out there to stick with one that has no regard for their customers. Silence will be returned with silence.

1 review

Jun 18, 2025

Featured

I accidently ordered the wrong tea

I accidently ordered the wrong tea. Within minutes of placing the order I contacted them and asked if they could switch it. They said 'no, but they could try to cancel the order if they could find it'. When I got the ready to ship email, I contacted them and said this was to be cancelled. They let me know they couldn't find the order in time. Approximately 10 emails back and forth, they indicated I could refuse the package (that will be placed in my mailbox) and they would refund me. I don't trust that they would refund me when they have a computer system and should have been able to cancel the order. I have purchased a lot before. I doubt I will in the future unless they make this right.

Elise Holzheimer

1 review

Mar 18, 2025

Featured

They have lost it on customer service…

They have lost it on customer service and delivery. I have been a customer for 20 years and recommended their products to multiple people who have become customers. Sorry Harney, a good family owned company gone bad.

1 review

Mar 16, 2025

Can't find a bad thing to say, even when I try

Amazing selection, high quality and flavorful teas, and good customer service. What else could you want? Pure happiness I truly hope people read the one star reviews rather than just looking at the overall rating. When people write reviews about not being compensated for their own mistakes, not getting tracking details when the USPS doesn't provide them on the inexpensive shipping, that they will not send a courier to your home to get the return after you ordered the wrong tea, and other ridiculously entitled reviews, it says more about those people than the business. A small number of lunatics can have a significant impact on small businesses, and that just stinks. Always read the negative reviews before assuming a low rating is warranted

David Hachmeister

1 review

Mar 5, 2025

I got their Orange Mango drink

I got their Orange Mango drink. It was watery and loaded with added sugars. I didn't see any significant nutritional value. Quite frankly, because of the company's reputation I didn't bother really look at the contents.

1 review

Mar 4, 2025

Lost a loyal customer--poor customer service.

Love their teas, but they lost me as a customer. I have been a loyal customer for years, purchasing tea from them every few months. I made a mistake last year and accidentally purchased a caffeinated version of a tea I drink often (I can only drink decaf). I reached out to them about exchanging for the decaf version. They agreed but indicated I would have to pay for the return shipping. A few days later, I received an email stating they have my return but unfortunately the tea I ordered does not come in a decaf version in the size I purchased, so they would have to refund me instead. So frustrating! I would not have paid $10 to ship the item back had I known this. I essentially paid $10 for them to restock their product and received nothing in return. I reached out about this several times, and they never responded. It's been a year since this happened and I haven't purchased from them since. I miss the tea, but I am not giving them any more money after this experience.

1 review

Feb 19, 2025

Fresh Strong Tea

Great variety of tea offered. The distinctive tin keeps the tea tasting fresh and makes a strong cup. Vanilla Comoro is my go-to evening drink. Gives me all the taste of creamy black tea without the caffeine.

1 review

Feb 13, 2025

Unscrupulous Business Practices

I wanted to try ordering teas online for a better quality than the supermarket. I visited Harney & Sons and was about to order when I noticed I had an email from them. I never gave them my email address or ordered from them in the past. In my opinion this is a total violation of trust.

1 review

Jan 8, 2025

Horrible company!

I had a very disappointing experience with this company, and I feel compelled to share it. I placed an order (HS#2499) for several tea bags, which were meant to be a birthday gift for my grandmother. However, when the package arrived four weeks ago, it contained nothing but packing paper and wrapping materials—no tea bags at all. This was both confusing and incredibly frustrating. What made matters worse was the timing. The tea was intended as a thoughtful gift, but because of this error, I had to scramble to find an alternative at the last minute, which added unnecessary stress to an already busy day. I immediately contacted customer support and submitted a complaint, providing all the necessary details and even attaching photos of the package. Despite this, it has now been over four weeks since I first raised the issue, and there has been no resolution or meaningful communication from their side. The lack of follow-up or urgency to address this problem is deeply disappointing. I expected better service and accountability from this company. At the very least, I would have appreciated timely updates or an explanation for such a bizarre mistake. Unfortunately, my experience has left me questioning whether I can trust this company again. I hope they take customer complaints more seriously in the future.

Aloysius Expialodocious

1 review

Dec 21, 2024

Never again

Great tea! HORRIBLE customer service. I ordered 3 bags of 50 sachets coming out to over $60. One of the bags was wrong so I contacted them the next morning to see if i could change one of the bags. Even though the order hadn't even been processed yet, they said changing my order is IMPOSSIBLE. They don't have a cancel order option, so I said screw it, just send me what I ordered. It's been WELL OVER A WEEK since I ordered and it STILL hasn't been processed. I tried calling to cancel my order and get my money back so I could go buy some other tea from a store but could only get an answering machine. I will never be doing business with H&S again. Which sucks because I really like their teas.

Maria Czerwinski

1 review

Oct 19, 2024

They double charge you and rip you off

We purchased over $90 of tea and at checkout they claimed my credit card did not process so they ran it again. When I checked my bank, they had charged me twice. Then they had the nerve to tell my bank. It was a legitimate charge. They seem like nice people but they will totally rip you off. Who buys $180 of tea? They were not very helpful or communicative.

1 review

Sep 28, 2024

Poor customer service, poor website.

ordered teas from this company and their website used to be good but now it is not. I have waited for them to get the tea to the USPS for 2 days. I contacted them and they said they were having difficulties but to be patient. I am patient no more.

1 review

Jul 24, 2024

The decaf hot cinnamon herbal tea is…

The decaf hot cinnamon herbal tea is weak. In order to get a good tasting tea you have to use 3 sachet bags. In no time you are out of bags and too much money wasted.

estesshawnhotmail.com

1 review

Jun 21, 2024

Never Harney and Sons Fine Tea…

As a first time customer of Harney and Sons Tea, their customer service is bloody terrible. Lost package was not their fault, their handling of the entire order was garbage. You can find better companies to give your money to.

1 review

Jun 1, 2024

I ORDERED FROM Harney & Sons

Very tasty tea :)

1 review

May 19, 2024

Why natural flavors?

I use their hemp tea. It’s delicious and takes care of the pain I have. But, why do they use natural flavors in their tea? Everyone by now knows that natural flavors are mostly msg(not good for you) or could be anything. They are an ingredient that no one in my extended family will buy. My doctors told me to stay away from food additives. No nutritionist would tell you it’s fine to eat foods with natural flavors. Please go back to real ingredients.

1 review

Mar 26, 2024

No PayPal

You can't use Pay Pal for their purchases and from the reviews complaining of bad customer service and the lack of standing behind their products I can see why. Never buy from a company that isn't tied to Pay Pal.

1 review

Mar 8, 2024

Unreliable Customer Service

They constantly use unreliable shipping (USPS) that has delivered on two occasions to the wrong building. Sadly, both times my packages were stolen, and Harney and Sons has decided to penalize me and basically refuse to help me in any way. This is after almost a week of ignoring my requests for help via email. It has been almost three weeks since I’ve placed my order, and I’m constantly told that “USPS has not replied back to us” instead of actually effectively rectifying the situation. The most recent email stated “ I just wanted to follow up with you. My supervisor did not approve a reshipment of your order. Because this is the second order of yours that has been reported missing, she wants to wait until we hear back from USPS before we can move forward.” I would highly suggest to think twice before ordering. This company takes little to no accountability. Update: After considerable emails going back and forth, they are now telling me to call USPS myself and file my own complaint and are refusing to rectify the situation. Save your money, because clearly they will take it at the customer’s expense.

1 review

Feb 25, 2024

I have made 36 purchases from this…

I have made 36 purchases from this company, spending over a $1,000.00 on their teas. I made a purchase on February 13, 2024 for $61.00 of tea. Before the tea arrived, I went to their website to track the delivery and saw that they were offering a 25% discount on the tea that I purchased. I contacted customer service requesting a credit which they denied. They said that my purchase was 2 days prior to the posting the sale. I am shocked, astonished and extraordinary disappointment. So I asked again and was again denied. Terrible business practice that assures that I will find someone else to supply me with tea!